Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

No content
  • Front. Samsung - Galaxy S20 5G UW 128GB.
  • Alt View 11. Samsung - Galaxy S20 5G UW 128GB.
  • Alt View 12. Samsung - Galaxy S20 5G UW 128GB.
  • Alt View 13. Samsung - Galaxy S20 5G UW 128GB.
  • Alt View 14. Samsung - Galaxy S20 5G UW 128GB.
  • Alt View 15. Samsung - Galaxy S20 5G UW 128GB.
  • Alt View 16. Samsung - Galaxy S20 5G UW 128GB.

Samsung - Galaxy S20 5G UW 128GB - Cosmic Gray (Verizon)

Model:
SMG981VZAV
SKU:
6412545
Highly rated by customers for:
Your price for this item is $27.77per month
for 36 months; 0% APR

Customer reviews

Rating 4.4 out of 5 stars with 400 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 5.0 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 5.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers regard the Galaxy S20 5G's camera quality and battery life as exceptional features, frequently praising its performance. However, some users expressed disappointment over the lack of expandable memory and the absence of a headphone jack. The fingerprint reader also received mixed reviews, with some finding it challenging to use. Other features like screen size and 5G capabilities were generally well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 400 reviews

  • Samsung - Galaxy S20 5G UW 128GB - Cosmic Gray (Ve

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great buy and has a ton of stuff on it so cutos to best buy for there help

    I would recommend this to a friend

  • Nice phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Arrived earlier than expected

    I would recommend this to a friend

  • Worth it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Totally recommend if you're coming from an S8 or before.

    This review is from Samsung - Galaxy S20 5G Enabled 128GB - Cloud Pink (Verizon)

    I would recommend this to a friend

  • Great phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get used to some of the changes from my S9, but didn't take long.

    I would recommend this to a friend

  • Cell phone

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Took awhile to adjust to new features of the phone.

    I would recommend this to a friend

  • Best phone from Samsung yet

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that the phone has been updated and I can still use with ease.

    I would recommend this to a friend

  • NO MICRO SD CARD SLOT!!!!!!!!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How unimaginable is it that a flagship 5G phone would not have a micro SD card slot...but this S20 UW does not support micro SD cards! The Specifications section on Best Buy's page is definitely misleading, because it is totally silent on the matter of the SD card. It is incredible that one would have to read reviews from other disappointed purchasers to learn this phone has no SD card slot. VERY DISAPPOINTED!

    No, I would not recommend this to a friend

  • Good quality phone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality phone that even comes with a factory screen protector.

    I would recommend this to a friend

  • Love

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought I loved my pixel 3xl, nope im in love with my galaxy s20

    I would recommend this to a friend

  • Phone

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves his phones. Great photo qualities.

    I would recommend this to a friend

  • Great camera

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Love samsung phones. I buy from best buy everytime

    I would recommend this to a friend

  • Samsung galaxy s20

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone upgrade from my Samsung galaxy s8. Would recommend

    I would recommend this to a friend

  • So far so good

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my wife. So far she is very happy with it.

    This review is from Samsung - Galaxy S20 5G Enabled 128GB - Cloud Pink (Verizon)

    I would recommend this to a friend

  • Great phone!

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone has been awesome no issues at all! Would recommend.

    I would recommend this to a friend

  • Great phone

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone that I recommended to a friend today

    I would recommend this to a friend

  • Good phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son likes this phone very much, he had the Samsung 9+

    I would recommend this to a friend

  • Good phone

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone It is very good quality and very responsive.

    I would recommend this to a friend

  • Nice cell phone.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a cell phone that wasn't so big and heavy.

    I would recommend this to a friend

  • Great camera easy to use

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little bigger than I thought but love the screen clarity.

    I would recommend this to a friend

  • Great phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very user friendly with incredible picture and video quality!

    I would recommend this to a friend
Page 18, Showing 341-360 of 400 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.