Customer Ratings & Reviews
- Model:
- SMG981VZAV
- SKU:
- 6412545
Rating by feature
- Display Quality
Rating 5.0 out of 5 stars
- Camera
Rating 4.9 out of 5 stars
- Battery Life
Rating 5.0 out of 5 stars
Customers are saying
Customers regard the Galaxy S20 5G's camera quality and battery life as exceptional features, frequently praising its performance. However, some users expressed disappointment over the lack of expandable memory and the absence of a headphone jack. The fingerprint reader also received mixed reviews, with some finding it challenging to use. Other features like screen size and 5G capabilities were generally well-received.
This summary was generated by AI based on customer reviews.
Great phone but...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is awful for a brand new phone. Setup took forever and the sync didn't work correctly.
I would recommend this to a friendIt's okay
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from an Galaxy s7. The s20 is a good phone. But I was expecting to be blown away. I wasn't
I would recommend this to a friend- Cons mentioned:Memory
No Memory Card Slot
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is ridiculous, I had more memory on my Galaxy S9. NOT an upgrade. Verizon cheaper out on their version of the S20, so you need to go to at least the S20+ to get expandable memory. My S9 had 64gb built in and a 128gb memory card (192 total), this you're stuck with only the 128.
No, I would not recommend this to a friend Not inpressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not to happy with purchase should a waited for the new note
No, I would not recommend this to a friendNice phone but scratches easily
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.phone got scratches after only a couple days of owning it.
No, I would not recommend this to a friendGood
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is not good enough for me but everything else is good like
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello awesomenes, we apologize for any inconveniences this may have caused. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01201462/) to an article that will help you troubleshoot the issue. ^Elizabeth
Beware - NO MicroSD slot / expandable memory
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turns out this is the only S20 model that does NOT have an expandable memory slot. No MicroSD. Verizon does not really call it out anywhere, and the Best Buy site actually incorrectly states that it has a microSD memory slot. This one a pretty huge factor for me to buy the S20, and I have no reason to check deeper into this since every other Samsung model has expandable memory slots. Since I ordered my memory card after I received my phone, and opened up the tray to insert it 1 day after the cut off for returns, I feel extremely ripped off.
No, I would not recommend this to a friendTom
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had lots of dropped calls, static, and garbled sounding conversation. I'm not sure if it was the phone or Verizon's service. I took it back after 3 days and was charged a $50 restock fee from Best Buy and $69 from Verizon which included an activation fee. What a rip off. And trying to return it to Best Buy was a nightmare. Between that and stock outages on a computer I paid for that they didn't have, I won't do much business with Best Buy anymore.
No, I would not recommend this to a friend- Cons mentioned:Fingerprint reader
Save your money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finger print reader sucks. Samsung shows adds in notifications. Curved edge is pointless.
No, I would not recommend this to a friend It was great! Until...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Until even with a screen protector the gorilla glad on this phone actually did scratch. Not even two days old!!!
No, I would not recommend this to a friendNot a great phone. Wifi issues. Sounds issues.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wifi keeps dropping. When I send the error to Samsung, they tell me it is my weak wifi. My pixel and my older Samsung do not seem to have the same wifi connectivity problem. Also, thr speaker phone was good for a month or so, now it is not great and I have to plug in headphones. Not a great phone.
No, I would not recommend this to a friendconnection sucks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm yet to see 5G connection. loading response is slow. I have 1g bar sometimes. i am very displeased. too many variables in settings. text messages will not send due to connection.
No, I would not recommend this to a friendBroken at a simple short drop DO NOT BUY
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen and back panel shatter at a knee-height drop on hardwood. This phone without insurance is a liability and it will break easily on a simple drop. Do not BUY!
No, I would not recommend this to a friendNo expandable memory
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware that Verizon decided to be special and removed the ability to expand memory. They are the only ones who did this.
No, I would not recommend this to a friendPhone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small compared to S10. I thought it would be a good phone but not what I expected.
No, I would not recommend this to a friendPhone broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a defect, store sold out so i was not able to replace.
No, I would not recommend this to a friend- Pros mentioned:Screen size, Speed
Great phone hands down
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this phone and its faster then my S10 plus & has even better reception. Its little big bigger then S10 plus its a great phone, I would buy another one. Samsung has the best phones. You can add a SD card in the same tray as the sim card, so you can expand the memory. Love the color. Samsung is the way to go because it has a place for an SD card. plus you get twice the hard drive space then any apple for same price. the screen resolution is off the charts with color. fantastic.
I would recommend this to a friend - Pros mentioned:Screen sizeCons mentioned:Memory
FALSE ADVERTISING - no microSD card slot
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I waited till this phone came out to upgrade since it was the perfect size screen and I didn't want a large phone. I bought it, spent several hours activating, transferring files, downloading apps, and setting up the phone - only to find that it DOES NOT have a microSD card slot! The Best Buy website incorrectly says that this phone has expandable memory up to 1000 GB. Not true. I tried to exchange it at the store, the manager agreed to waive the restocking fee, but now I lost out on the 4th of July promotion and the manager refused to honor it.
No, I would not recommend this to a friend - Cons mentioned:Memory
no expandable memory
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware - there is not expandable memory for this phone. Samsung's website is incorrect. I verified with their support. Only the S20+ and higher have the capability.
No, I would not recommend this to a friend good to real bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.got a update on my s20 +5g phone.. now half the apps do not work and the apps will not connect to Wi-Fi at all.. uninstall apps.. ..now I can not down load any apps because of the Wi-Fi will not work on google play or anything the phone is just paperweight now get an apple
No, I would not recommend this to a friend