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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 400 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 5.0 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 5.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers regard the Galaxy S20 5G's camera quality and battery life as exceptional features, frequently praising its performance. However, some users expressed disappointment over the lack of expandable memory and the absence of a headphone jack. The fingerprint reader also received mixed reviews, with some finding it challenging to use. Other features like screen size and 5G capabilities were generally well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 400 reviews
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Fingerprint reader

    Rated 3 out of 5 stars

    Wanted to love it....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera on this phone is amazing, but there are a few things that keep me from loving it. I feel like I had better reception with my old S8. The phone frequently switches over to Wifi calls and at times just will not dial out. This happens even when the phone is showing great signal strength. The fingerprint reader is a bit of a challenge as well. It usually takes several tries to get it to accept mine. Overall, it's a good phone, but just not what I was expecting as the latest and greatest.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Best Android Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started with the S5 years ago and try to upgrade every few years. Love Samsung quality. Upgraded this time from an S8. Great external speakers and camera. Appreciate the compact size.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great phone user friendly!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone it is very user friendly. The camera is wonderful and enjoy the extra features especially the multi picture feature. I would recommend this phone .

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Great upgrade from older Galaxy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a Christmas present for our son. Takes super nice photos. Night mode is amazing for photos. The battery last two days and it gets used a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Samsung Galaxy S20 5G

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife is happy with this one coming from a Samsung Galaxy S7. She finds that this phone's battery is excellent and it works very smoothly. She is very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Love the camera and features of the phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with my cell phone purchase. It has some useful and is very user friendly. Love the clear crisp photos and advanced features of the camera. So happy!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my wife. Loves the phone, especially the camera. It takes amazing photos and she loves the speed of 5g when we are around those towers.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Samsung Galaxy

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung Samsung is where its at for me. Fast phone and not heavy. Great buy. Battery all day

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Phenomenal Deal on an Excellent Phone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to replace a Galaxy Note 5 due to OS security issues since it could no longer be upgraded. I set a budget that didn't allow for another Galaxy Note model, until Best Buy ran a special for $450 off retail. Verizon could even touch the deal. I was thrilled and couldn't be happier, now several months after the purchase. The phone works great and the camera is superb. The "Ultra" may have a better camera, but I don't think I could tell the difference, so this phone is "Perfect" in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is fantastic! I can multitask with it and the battery life is excellent. The screen is clear and vibrant. The camera takes great photos!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Great Samsung Phone!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone overall. Camera is amazing, battery last all day, 120hz screen looks incredible. If you like Android, this is a great phone to get!

    I would recommend this to a friend
  • Cons mentioned:
    Sd card slot

    Rated 4 out of 5 stars

    I like the phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phone but thought from doing research before purchasing online that it supported to put in an SD card. Well, for the S20 it does not support to add a SD card. I still like the phone and does have the most storage as is compared to any previous phone I had...so not the end of the world.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone! Super fast and tons of storage. I upgraded from s Samsung S5 so needless to say, mind blown!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    S20

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had S8 close to the same size about the same features easy to go from one to the other...

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Speed

    Rated 5 out of 5 stars

    Looking for an upgrade from galaxy s7 edge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera ,lots of storage space. Fast compared to my old phone. Wish it had a blinking dot for notifications.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Nice phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loving the phone. Camera is great. Loving some of these apps and the storage is better than what I'm used to.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    every easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very easy to use, small but not to small. Has a lot of features and easy to down load apps. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    nice size good display

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Last phone was s8, very similar but has cordless charge, a better camera, and 5g.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Superb

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible camera, screen, and battery life. This was a massive upgrade over my ancient S7.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Thrilled to have a new phone with a battery that l

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Galaxy 6S gave up the ghost. The S20 is so nice. Comfortable to hold. Overall, ease of use is good. I'm still figuring some stuff out. I wish the salesperson would have given me more information. The color is dark gray. I wanted blue. This was the only color in stock, and my old phone was not working any.ore. Itxs covered by an Otterbox, so I can't see the color anyway. And we all know cell phones don't last forever.

    I would recommend this to a friend
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