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Customer Ratings & Reviews

Your price for this item is $38.89per month
for 36 months; 0% APR

Customer reviews

Rating 4.7 out of 5 stars with 317 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the Galaxy S20 Ultra 5G's camera quality, battery life, and screen size, frequently praising its performance in these areas. Many also appreciate the phone's ease of use and the smooth experience provided by the high refresh rate. However, some customers find the price to be a significant drawback, and the lack of a headphone jack is another point of concern for a few. The 5G capabilities also receive positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 317 reviews
  • Rated 5 out of 5 stars

    Samsung s20 ultra

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone overall lacks some of the sensors from older phone models.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Defective

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device came defective but the best buy stuff were really great at helping me return it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 5G

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was an unlocked phone. It serves me well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Try4yourself

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've purchased all my appliances and gaming from best buy neverBest Buy never had an issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone, service at store was great. Would definitely recommend the phone and service.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Overhyped

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited to get this phone, however, have been underwhelmed thus far. The camera is blurry and shaky if you try and take a picture up close, or if you are trying to scan a barcode. The battery that was supposed to last dies fairly quickly and I have to charge it every night if I use it for anything more than routine phone calls or the occasional text message. Thus far, no big difference from the S10 plus

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably one of the best phones I personally have ever had. So glad I switched back to Samsung!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shield is worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shield is worth the purchase because of the hassle-free replacement when it breaks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, very useful for work and time killing entertainment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice looking

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new phone. I learn something new everyday about it. Great product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beast phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone i love it . Its everything they said it was and more

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been buying android for years. I have owned 3 galaxy phones. I used to buy iPhone but just honestly like android now. Not happy with the price of them though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy S20 Ultra 5G

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone. Phone works great, camera is awesome! No issues so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect feel and awesome phone. I don't know how they're going to improve it next year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this item very happy with it. recommend to anyone love the zoom on the camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I traded my s10 plus and haven't regretted it yet. Highly recommend the upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My significant other loves his new phone, he hasn't stopped gaming since he got it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new phone. Works great no issues. Picture quality is fantastic.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Camera ...not

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only problem I have with the phone is with the camera. This is not the kind of phone you can use to take emergency shots! The camera takes time to focus. If you try to take quick shot most likely the photo will be blurry and useless! The 100x zoom quality is poor and completely useless. Night time pictures are also not that well. Despite me loving the freedom Android gives me, I should have waited for the Note 20 or should have gone with the iPhone 11.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome Customer Service, very friendly.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a while to get the phone and transfer data, but that's understandable. The workers were real nice and friendly. I'd for sure work there if I wanted to.

    I would recommend this to a friend
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