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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 317 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the Galaxy S20 Ultra 5G's camera quality, battery life, and screen size, frequently praising its performance in these areas. Many also appreciate the phone's ease of use and the smooth experience provided by the high refresh rate. However, some customers find the price to be a significant drawback, and the lack of a headphone jack is another point of concern for a few. The 5G capabilities also receive positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 317 reviews
  • Rated 4 out of 5 stars

    Galaxy S20 Ultra 5G

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this phone for a week now and I am still learning all the new features of the phone. I've tried the camera zoom and it is impressive. The 5G seems to be a little faster and I have not dropped any calls. I had the S9 Plus before and I'm still trying to decide if the expense of the S20 Ultra 5G was worth it. The touch screen at times does not do well but I'm still trying to figure out if it is the APP, because it seems to happen more frequently on the one APP. I do like the S20 and I so far I think I will continue to use the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, screen is super crisp and with refresh rate at 120 its fast.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Galaxy s20 ultra

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    most amazing phone to date . 8K camera and HDR video. Fast processing ... best SAMSUNG ever made! So far.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    nice phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far I am loving it. Very nice screen, fast response, flawless data transfer from old phone

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Samsung is tops in the smartphones arena!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best smartphone I've ever had. Phenomenal camera that takes extraordinary photos!!! Phone is super fast!!!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    One of the best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Great color and camera. Size is kinda big for a small hand like mine and for my pocket but the phone is great overall. My brother has this phone and he loves it. He put a protective case on it and it is still looking brand new. I like what they did to the screen. They already put a screen protector which is a plus. One of the best phone in the market today.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Samsung Galaxy Phone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son bought this phone. The pictures it takes are phenomenal. Easy to use phone

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Nice phone prefer note 10+

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works good and has 120hz refresh rate which is kinda cool. My note10+ has a better camera imo but this one does zoom much further.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new phone the camera is amazing it's a little bigger than the Samsung S8+ but not by much .

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Awesome phone. Best phone i had yet. Easy to use and great quality

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    I love this thing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is great. Extremely fast. Responsive. Beautiful screen. Great camera if you use that

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Camera Rocks....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phones camera. The phone works. Getting used to new config and settings so I can shutoff pop ups and notifications. Once I hit the sweet spot, I will be happy. Pain in the hind end but I am not a huge user of the bells and whistles. FB and other data gatherers are disabled. Will eventually figure out how to delete them because I just want a phone with a killer camera so my kids stop complaining about the crappy pictures I used to take. So far it has not disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Samsung s20 ultra Black

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to replace a S8, that I loved. I was apprehensive about the purchase of this phone, but after a number of conversations with consultants, this one seemed to fit my needs, and after just a couple of days, I am very happy with my purchase. The camera is really good, the set up was pretty simple, and it has more features than I will ever need

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great top of the line flagship phone! It is easy to use, and takes great pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    What I'd Expect From Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the phone day one and it's been what I would expect from a flagship Samsung phone. Had the S10+ prior and liked it. I thought there were some things that could be improved upon and this phone hits a few of those. I have had a few issues with messaging but I'm not sure if it was the phone or AT&T's network. 5G in Indianapolis wasn't near as fast as I would expect but is a good feature for the future. Takes great photos. The 100X zoom is kind of fun but as expected the pictures aren't great quality when zoomed in to 100X. I don't plan on upgrading until this one is paid for but I think it will hold up until then.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Samsung s20 ultra

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the phone a few weeks now and I am very happy with it. I've had Samsungs for years so no big changes in basic functions to learn. Screen resolution is great and the camera is a huge upgrade. Until I put a protective case on it, I kept accidentally doing things because of the Screen edge. It was hard to hold without activating something. I now have a cover on it and everything is great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Love the new phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had it for 2 weeks now battery life and camera are wonderful grate upgrade from note 8

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Love my new phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOve my new phone camera is great. Thought the size would be a problem but it's not

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Great all around phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the processor is super fast camera is amazing just love everything about this phone

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Best phone yet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery life; great camera, super fast charging time and gret features.

    I would recommend this to a friend
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