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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 317 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the Galaxy S20 Ultra 5G's camera quality, battery life, and screen size, frequently praising its performance in these areas. Many also appreciate the phone's ease of use and the smooth experience provided by the high refresh rate. However, some customers find the price to be a significant drawback, and the lack of a headphone jack is another point of concern for a few. The 5G capabilities also receive positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 317 reviews
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Mike215

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my SG S10+ after a year and a half for this new SG S20 Ultra 5G. I will say there isn't a lot of difference between them other that the stronger and clearer cameras. I do love the new phone but the cost in my opinion is excessive. I have to drop a star due to excessive cost and no loyalty discount to long time clients.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Samsung - Galaxy S20 - Very responsive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great smart phone. I am very impressed by how responsive it is and how long the battery lasts. My S7 couldn't even get through a day. This one lasts at least two, and sometime three days. Very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    One of the best

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a android user. Don't care for the IPhone. Have purchased 3 4 5 7 8 9 and this 20 model. Everyone tells me what great pictures I have. I owe this to my Galaxy phone crystal clear pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    samsung has done it again!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    samsung phones are such high quality, that the phone I'm upgrading from was the Samsung galaxy S7! I've had it since it first came out, and didn't need a new phone until I ran it over by accident a few weeks ago!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Nice phone!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. It does everything I need it to. But soooo expensive (all cell phones are today though!). I do not use it to its full potential but is good so far; had it about 8 months.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent camera, same great android features. Love that it came with a plastic screen protection until i can get a glass one. Feels great, looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Big beautiful phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is all it's hyped up to be...great camera system, gorgeous display, all day battery life, etc. Although some people may find it a little on the heavy side, I think it's perfectly balanced.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    New Phone S20 Ultra G5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LIke the new S20 Ultra G5 phone, like the new features, the camera being one of the important items. I highly recommend the phone, still exploring the many features.

    I would recommend this to a friend
  • Cons mentioned:
    Headphone jack

    Rated 5 out of 5 stars

    Needs to have a headphone jack.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am enjoying my phone. I still haven't played with the camera very much. I do not like the fact that it doesn't have a standard headphone jack.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    AWESOME CAMERA AND FUNCTIONS

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i had a Galaxy 8+. old, i know. this phone is so much smoother and powerful. the camera is awesome! A little too high priced for my taste, but getting used to it

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Awesome features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is great! No complaints at all, the best feature is the camera! If you have Android or iPhone you definitely need to UPGRADE and get yourself the S20 ULTRA

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    More Powerful Than My LapTop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone. camera is amazing. its a bit heavier than I expected... would definitely recommend especially if you can get a good deal like the $500 off trade in

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an S9 Plus to Galaxy S20 Ultra. It's leaps and bonds in performance. Specs are good, great battery life. I have no complaints about the camera.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the bigger screen & the camera with the zoom & then the phone itself. Everything about this phone is great!!!! Wish it was a lot cheaper in price.....

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love this phone!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the camera (pics are super clear!) and the functionality is familiar, which I like (not a fan of learning new operating systems every time I upgrade).

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    First time user

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first time switching from iphone to samsung device.S20 Ultra is the best device that I never had before.It's a little expensive but I love the quality.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Amazing Camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera makes this phone! Had a note 8 and needed a huge upgrade. Only miss the stylus... Assistance was over the top best customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At this phone a while ago for my daughter and she absolutely loves it fantastic just quick and it's a nice upper end phone

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Extremely satisfied with the product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Samsung for quite a bit and I really loved this product of theirs. The Camera is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    S20ultra

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that it is a little bigger then my last phone. the color are more brighter and it is just as easy to work

    I would recommend this to a friend