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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 504 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers regard the Galaxy S20 Ultra 5G Enabled 128GB favorably, particularly praising its camera quality, battery life, and screen size. Many also appreciate the phone's ease of use and the smooth experience provided by its high refresh rate. However, some customers find the device's price to be high and its weight noticeable. The 5G capability is also a feature that is appreciated by some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 504 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    very nice phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    phone has very good features and is easy to operate

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone & camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Still working on how the camera works.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE IT, IT TAKE GORGEOUS PICTURES I RECOMMEND IT

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Awesome

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a amazing phone. Excellent display and speakers are amazing

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    nice camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    well I really enjoy this phone. the camera is very nice, good picture quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing phone, though the camera is a bit hyped

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There isn't much to say about the quality of the phone. The only gripe is in regards to the 'space zoom'. It's decent for those impossible shots, but the clarity is horrendous due to the digital zoom. I don't use it much, so it's not a huge annoyance. I can't wait for the Note 20 Ultra to come out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Magic wand 2.0

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly the device all historical "future fantasies" dreamt of. It is like having a magic wand in your hand. Short of spinning Gold from thread, it does everything I have ever wished for any device to do. The desktop view is amazing, I use it non-stop for every part of my life.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great Phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaints about this phone. The 100x zoom is a neat feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Phone Samsung has produced so far.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife's really happy with it. She's in it for the pictures capability and the rest is a great Samsung Phone. Not cheap, but you know how that goes. I'd recommend this to anyone who wants a great Cell Phone with a Great Camera.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Get 5g Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    camera is as good as they say it is. Screen is as clear. Great phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrade and checkout was very easy, and an awesome deal for the best phone on the market. Shipping was faster than quoted, which is always a positive for me. Very satisfied with the s20 ultra, as well as the ordering process from start to finish.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still getting familiar with it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the most part, I like the phone. Still trying to get used to it. It is way more phone than I need. Ask me in six months and I'll probably say I can't live without it. I must say, too, that Allison in the Kingston store is a saint. She is patient and so kind in a stressful and confusing situation. She is to be commended.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Needed a new phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone, great screen, not to heavy. The camera is great for far away shots, but seriously lacks in close ups, it is hard to focus. Not worth the price, but I would still take a Samsung over Iphone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S20 Ultra

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way past time for a new phone and I'm very happy with the S20 Ultra. Adios Apple. Picked up the Watch3 for my wife and myself at the same time. Good deals and great service from the staff at the Valley mall and North side locations.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Like the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    moving side controls buttons just to top of phone really nice, have not experienced 5g yet even with my 5g internet only 4g? Camera space zoom works great but had to really steadily my hand to get pictures just can't aim and shoot pictures easy with zoom

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Neat phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Interesting phone. Many features. Interesting it comes with a screen protector. Every new phone has a learning curve. The camera presents the most challenge. Not a cheap proposition but Best kicked in big bucks to ease the pain.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ultra for reals

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is kind of bulky but you probably know that coming in OLED screen is the, if not one of the, best Only downside for me is not 120hz at QHD aspect Probably not recommended to use 100zoom as it is super grainy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for android beginners

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone and I went from an Iphone to this Galaxy phone and LOVE it....don't plan on going back to apple ever since I got this phone. Very customizable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the features of the phone but the service is alot worse than my previous Galaxy S10+. I can do almost no internet browsing without being connected to a wireless connection. Very disappointed in the 5G service, as well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Disappointing camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed with the phone overall did not live up to the hype. Nothing major wrong with it just nothing spectacular. The autofocus on the camera at the 108 megapixel is terrible but the night time camera is amazing

    No, I would not recommend this to a friend