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Customer reviews

Rating 4.8 out of 5 stars with 33 reviews

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88%
would recommend
to a friend

Customers are saying

Customers highly value the Galaxy S20 Ultra 5G's camera quality, citing its amazing picture-taking capabilities, especially in low-light conditions and its impressive zoom. The phone's long battery life and ample storage space are also frequently praised. Positive feedback also highlights the smooth and enjoyable experience provided by the high refresh rate screen.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 33 reviews
  • Pros mentioned:
    Camera quality, Screen refresh rate, Speed

    Rated 5 out of 5 stars

    After 1 month - Amazing, powerhouse phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the best samsung phone yet. Ive been a samsung user since the S3. The camera is great, although probably a little overkill for most people. The speed is very fast as you would expect and so far no glitchey issues. The 512GB storage allows plenty of space. The 120hz screen is a pleasure to view, however it does ear up the battery like has been observed by others. Depending on use it could cut your battery life as much as 15 - 20 % on an entire day of use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    My Favorite Galaxy to date!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just upgraded from the Note 10 plus to this S20 Ultra. Although the phone itself isn't perfect. It refines the entire experience. The camera update fixed a lot of the initial complaints I had and zooming up to 30x with it still being a clear shot is epic. the 120hz refresh screen is addicting to look at and has made me more of a mobile gamer. My favorite thing about this phone is the 5,000mah battery that powers this beast all day long. I also have iPhone 11 Pro Max and when you actually use the phones, The Ultra has much better battery endurance. The iPhone is great if you just leave it alone. But the customization and overall look of this phone is just amazing. Definitely worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Screen refresh rate

    Rated 5 out of 5 stars

    Best phone that I ever had

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The awesomeness includes a fantastic battery life, superb picture taking, smooth 120Hz scrolling, lightning fast response times and more!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Speed, Storage

    Rated 5 out of 5 stars

    Monster-power phone

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone. Very fast overall, and plenty of space with this model. Camera is amazing with its zoom capability too. Happy purchase

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Storage

    Rated 5 out of 5 stars

    Beast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I review phones, my biggest concern is the battery life and the storage. This phone clearly has more to offer but as it pertains to those two, I can get a day and a half out of my phone and am using a quarter of the memory of the maxed out S8+ had. I use my phone for work all day and have various security features downloaded to prevent information getting in the wrong hands. This phone is a powerhouse. Yes, I recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen refresh rate

    Rated 4 out of 5 stars

    Great Quality Phone, Steep Price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the S20 Ultra to replace my Note 10 Plus since most of it's features either met or exceeded what I had with my Note. I originally purchased it due to my Note 10 Plus having some issues with it's charging port, where it was falsely detecting moisture. Having done that, I've had the phone for a couple of weeks now and it's great. I love the detail the camera can capture in good lighting and the 120 Hz display is a big step-up over the Note's 60 Hz display. While it's a great phone to use, I personally wouldn't recommend it to others, as it's a very expensive option and there are better value phones out there.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Speed

    Rated 5 out of 5 stars

    Fantastic phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely amazing photos Fast No bigger than me previous note 8 Love the many options with camera which is mainly why i upgraded. My only wish is that this phone was more readily available as i went to purchase one for my wife at the same time and it would not process. We are still waiting for more to get in stock. Other than this i have been with samsung phones for years and by far the best one i have had to date.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Speed

    Rated 5 out of 5 stars

    Only had for a week

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked it up on the 3/6 just learning what it can do but so far this is a excellent phone the camera & sound is excellent along with the amazing speed I can't wait to see how it works in 5G

    I would recommend this to a friend
  • Pros mentioned:
    Screen refresh rate, Speed

    Rated 5 out of 5 stars

    Really like it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far its been a great phone. Screen is perfect and speed wonderful. Staff always fantastic

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Super great quality!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras take such amazing pictures and the phone is so easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Storage

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is easy to use. It has great storage and love the camera.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Speed

    Rated 5 out of 5 stars

    great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone with huge memory, quick response and great camera

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best phone ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bough the phone just for the new camera. This phone is without a doubt the best phone ever. It's fast. the photos and video look fantastic though the auto focus does seem to be a bit slower than my Galaxy S9 Plus. Other than that, no complaints at all.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best phone I have ever owned!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels great in your hands and camera in low light conditions can't be beat! Fast smooth and very responsive. If you have the cash and want a premium phone this is the one for you.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the quality of the phone itself its really good and works really good. no lags no bugs and im very happy with my purchase. camera its beautiful and it takes awesome pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best camera on the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this device, its easy to navigate on, it fits perfectly in your hand, and it has this great curve appeal on the display.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great all around phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super high quality phone that does everything and is like a computer at your finger tips highly recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this better than my s10 5g. So far so good. This one should last me for a while.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Galaxy S20 Ultra

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and easy migration from old phone to new with smart switch

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Overall great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing phone and camera. Definitely best inawhile very satisfied

    I would recommend this to a friend
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