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Customer Ratings & Reviews

Your price for this item is $33.33per month
for 36 months; 0% APR

Customer reviews

Rating 4.6 out of 5 stars with 494 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers regard the Galaxy S21 Ultra 5G 128GB highly for its exceptional camera and video quality, long battery life, and ease of use. Many appreciate the large screen and sleek design, while some find the phone's weight and lack of an SD card slot to be drawbacks. The absence of a headphone jack was also noted as a negative aspect by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 494 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome smartphone with latest features and camera

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this phone. best camera on a galaxy so far.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Awesome Ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone with big screen and perfect clarity!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone! I love the size and picture taking ability.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the phone for my daughter. She loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    S21 Ultra

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Love Love the S21 Ultra!!! Best phone out there hands down!!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone Great cameras Display is out of this world

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone the camera is amazing! I made the switch from my note10+. This phone is stylus compatible but I didn't really need one anymore! And Lydia was awesome she helped me through everything from pre-order to pick up I definitely recommend seeing her for your next upgrade!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone process review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people at best buy that helped me with this purchase was amazing they helped me pick thr right phone I wanted and it was a easy and understandable process to set everything up. I was told a different price for the trade in value, i would of gotten for my used phone but, never the less they clarified it and said it was a simple mistake from the person before. But still a lot better and cheaper process the ln other stores.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Buy this phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and nice screen and very elegant. Worth the money!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Can't go wrong.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone yet. It's fast, 5g is amazing when you have it.

    I would recommend this to a friend
  • Cons mentioned:
    Headphone jack

    Rated 2 out of 5 stars

    No headphone jack, no electric charger !!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is horrible. It doesn't have a headphone jack in it. I tried to buy an adapter 3 times for my existing headphones, and NONE of them worked. This is because Samsung made this phone so that it needs an adapter with a DAC (Digital to Analog converter). I called Verizon, and they don't even sell one !!! Shame on Samsung for doing that !! They should include one with the phone -- they don't even include an Electric plug to charge your phone with !! I thought it would be a seamless transition to go to a new phone, but between Samsung and Verizon, it's been a nightmare...

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for bringing this to our attention, Fred. Your feedback helps to make the Samsung experience better for everyone! We appreciate you taking the time to share your review. ^Kayla Samsung

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    S21 ultra cell phone review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and fantastic camera. No space for an SD card

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Overall a good phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    upgraded from Note 9. Similar phones overall, however processor speed does seem faster, less lag.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Not a problem so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love the phone and it does take great pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    21

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new 21 and the camera is amazing 100x zoom !!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    S21 Ultra ROCKS!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly remarkable!! The camera exceeded my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 3 out of 5 stars

    Review of Samsung Phone .

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone loads applications quickly. Charging cable requires an additional purchase which was not explained to me when I purchased the phone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    AMAZING

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone! The camera absolutely blows me away!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    New phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the phone and customer service. Best phone yet

    I would recommend this to a friend