Customer Ratings & Reviews
- Model:
- SM-S711ULGAXAA
- SKU:
- 6561216
Rating by feature
- Display Quality
Rating 4.8 out of 5 stars
- Camera
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the Galaxy S23 FE 128GB's impressive camera quality, with many praising its durability and ability to take great photos even in low-light conditions. The phone's price is also a popular talking point, with customers appreciating its affordability compared to other high-end smartphones. Additionally, the long battery life and user-friendly interface are often highlighted as positive aspects of the device. On the downside, some customers have expressed concerns about the phone's weight, with a few mentioning that it is heavier than expected and can cause discomfort during prolonged use. Additionally, a small number of users have reported issues with overheating while charging or using the phone for extended periods.
This summary was generated by AI based on customer reviews.
Unreliable Advertising, and Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift for my college kid. Description said in Excellent condition. Phone is un-useable. The charge port is visibly broken. Brought it to the store, they say it needs to be send it away for inspection, which will take who knows how long. Returned phone and bought one for hundreds more. Feels like a bait and switch. Sales clerk said was a floor model and the charge port was overused and abused. I've had this model for a couple years without any problems. So the problem is not with the phone brand or model.
No, I would not recommend this to a friend- Cons mentioned:Overheating
Phone model overheat with poor network connection
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is not good. It overheats a lot while charging it or using for phone calls or other phone functions. Unfortunately, mobile network services on it is very poor and it fluctuates a lot. It has been a very terrible and frustrating experience using this Samsung phone model. Having complained to Samsung technical services on several occasions they were so rude and indifferent towards getting the problems fixed or replaced it. I suggest you think twice before buying this product!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations SaburB, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 FE. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. When you have the opportunity, take a look at "Keep your Galaxy device at its normal operating temperature" to learn how you can help keep your devices at their normal operating temperature. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Also check out, "Issues with mobile network connection on Samsung phone or tablet" when you have some free time available to help resolve what you may be experiencing with your mobile connectivity. If you have any questions for us after reviewing the resources that have been provided, feel free to contact Samsung Support. Thank you for being a faithful Samsung customer. - Debra
I dont like the s24 fe junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this would be a good phone Its not bad however battery life goes to quick Phone hangs up non stop I like the camera Took to best buys because i have these problems and app problems as well Always had Samsung phones This will be the last one because of these problems To me save your money and stay away from this phone in a year nothing but problems
No, I would not recommend this to a friendYOU SELL PHONES THAT ARE BLOCKED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You sold me a phone that it is locked, and I bought an unlocked one. I can not use now, I am in Argentina, and the IMEI says it is a negative phone. You cheat me. I want buy anything else at Best buy
No, I would not recommend this to a friend- Cons mentioned:Overheating
One good one bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 phones. One good one bad. Used in USA traveling to EU. Phone overheating. Returning 2 days after return time limits. Bought max BestBuy warranty so seeking fixes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy JohnG, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S3 FE. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Check out, "Keep your Galaxy device at its normal operating temperature" to learn what factors may impact the temperature of your Galaxy devices and how you can help keep them at their normal operating temperature. If you would like to share any additional feedback with us or if you would like any further assistance after reviewing the resource that has been provided, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a devoted Samsung customer. - Debra
- Cons mentioned:Damaged product
Bad customer service.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I placed the order on 17th Nov. The product was returned by the delivery agent, as it was damaged, even without our notice. After checking with Best Buy support multiple times, we did not receive any update on the returned product or the refund amount. Very bad experience it is.
No, I would not recommend this to a friend ripped off on my trade in allowance....never recd!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i traded this one in for the samsung s23-liked the size better. im still waiting for my trade in money and now it doesnt even show on my acct on line that i traded it in. filed a complaint with citi bank who holds the best buy card. cant get any answers from the store!!!!!!!!!
No, I would not recommend this to a friendBest Buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy has frustrated my effort for over a month. The services received was barbaric, outdated and dejected. I have second thought if bestbuy is what they say they really are. For over a month its been excuses and excuses at getting an electronic gift card for my lost/theft insurance. It is crystal clear that best buy wanted to frustrate me. I give up on best buy. Infact, after this, i wont deal with best buy and wont encourage anyone i know to have any dealings whatsover with best buy.
I would recommend this to a friendproduct lost and never got delivered
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone has never got delivered to my address though it says delivered when i checked online.Reached out to the customer care and explained the situation and they mentioned they will initiate a refund. After more then a month they came back and saying that they cannot initiate a refund and they wanted me to lodge a complained to local law enforcement which was so frustrating. It was not my fault, package was never delivered or seen any package at my door step, neither the delivery guy have notified or came to my door step. please be cautious when doing any online delivery with best buy. You might loose your item and get nothing other then headache
No, I would not recommend this to a friendNo return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s wrong that not even a month with phone I can’t return it. I find that wrong , the phone was t the quality I expected and can’t get my money back , haven’t been a month! Bunch of thieves, I have to now keep a 600 dollar phone I have no use for .!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there ElenaA, thank you for your feedback on your Samsung Galaxy S23 FE. We understand how important your device is to you on a daily basis. We would be happy to help you with the features and settings of your device if you would like to maximize your overall experience. The full device manual and the Samsung Support Team are both available on our website. These resources highlight the features and settings that will best align with your specific needs. Thank you for being a Samsung customer. -Elizabeth
Smart phone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch Stop working sometimes. Poor response very bad
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for reaching out to share your feedback with us, Jabal. We see that you reached out regarding the Galaxy S23 FE. With Corning Gorilla Glass 5 shielding the front and back, Galaxy S23 FE is built to last. An IP68 rating means your device is water and dust-resistant for extra durability. Certain factors may affect how well the touchscreen on your device performs. If a third party screen protector or accessory is attached, the touchscreen may not work properly. In particular, it may not work well if there is dust or air under the protector if two or more protective films are attached to the screen, or if the protective film is peeling near the edge of the screen. Remove the screen protector or film if it is peeling or has debris underneath it. If you are keeping the screen protector or film, you can enable the touch sensitivity option to help with taps and touches. Open Settings, then tap Display and then tap the switch next to Touch Sensitivity. Check out the article, "Touchscreen issues on a Galaxy phone or tablet" for options to help troubleshoot this. Please reach out to us at Support if this continues to be your experience. We look forward to hearing from you! -Kelvin
Don't take credit card from bestbuy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having terrific buying experience as I chose to pay through credit card which is offered by best buy. I got my mobile and phone is working well for now. There is an issue with credit card delivery, i am yet to receive card. My due date for first payment is few days ahead. To register card for monthly payments required full card number which i don't have. I made several calls, their automated support system sucks.
No, I would not recommend this to a friend- Cons mentioned:Overheating
Its a nono !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone its slow and it overheats i wish i can bring it back to t
No, I would not recommend this to a friend Still no phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this phone a week ago and still haven’t gotten it. I changed to pick it up in store and after another week they said it wasn’t available. If I don’t get my money back or this phone I don’t know what to do.
No, I would not recommend this to a friendBest Buy is not Amazon
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these on 12/18, they were supposed to be shipped 12/19 and arrive before Christmas. They still haven't arrived and Best Buy won't let me cancel the order. I bought two more expensive phones at the store as presents. They still have my money and I keep on hearing the same lies, someone from our back end department will get back to you in three days. That was 10 days ago. Terrible experience.
No, I would not recommend this to a friendConstant issue with calls and texts
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.constantly having problems with the phone. Mobile data will work with 5 bars, but calls and texts won't work. Restarting the phone will fix the issue temporarily, but I won't know I'm not getting calls and texts.
No, I would not recommend this to a friendTypical shady practices.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a strange coincidence that the battery performance of my brand new phone decreased noticeably and significantly after the first firmware update.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Alexciel, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23 FE. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you are experiencing less than expected operational times when it comes to your battery life, please take a moment to review, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can maximize your battery life when you have some free time available. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to reach out to Samsung Support. Thank you for being a staunch Samsung customer. - Debra
Gave me a open box phone instead of new one.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this phone on Black Friday and when I got phone it was an opened box phone that was returned when it was advertised as new. I could have purchased an open box phone for a cheaper price at Best Buy.so I will be returning it .
No, I would not recommend this to a friendNot the greatest phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have the money pony up for a better quality cell cause this one doesnt do what the s serious does not even 1/4 ... Plus the service wasn't very helpful either
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Kingpapi, we appreciate you sharing your experience with your Samsung Galaxy S23 FE. Our goal here at Samsung is to provide a range of devices to meet the wants, needs, and budgest of our customers, and to provide the best experience possible in those parameters. We do our best to provide as much information about our devices as well to help our customers choose the best device to best suit their needs and have the full device manual on our website to help you best align your device to your need. You can also reach out to the Samsung Support Team for assistance with any aspect of your device that is not functioning as expected or to answer any questions you may have. Thank you for being a Samsung customer. -Elizabeth
Screen cracked in 1st month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought switching to a flat screen VS my note which was curved screened would help with the door ability of my screen. this screen cracked within find Monte of ownership. That's with a Otterbox and timber glass screen protector I am very unhappy with this phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Eric, we appreciate you sharing your thoughts with us about your Samsung Galaxy S23 FE. We understand how important your device is to you on a daily basis. The Samsung Galaxy S23 FE does have a Corning Gorilla Glass 5 display and Aluminum Frame to help with the overall durability. If you are looking to resolve this matter, please reach out to the Samsung Support for a review of warranty and repair options. Thank you for being a Samsung customer. -Elizabeth
What experts are saying
