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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2640 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers love the Galaxy S23 Ultra 256GB (Unlocked) for its exceptional camera, long battery life, and powerful performance. They appreciate the convenience of the S Pen and the sleek design of the phone. However, some customers find the size of the phone to be too big and a few think it is expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 128 Showing 2,541-2,560 of 2,640 reviews
  • Rated 4 out of 5 stars

    Solid phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent phone very similar to s22 ultra like the color

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Pretty crap for the cost

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using my phone for about six months, and found that it's terribly flawed. The camera is... okay. Not great, just okay. The keyboard accuracy is mediocre. The screen doesn't rotate half of the time. The Bluetooth doesn't pair reliably (especially to my SUV). I have to restart it every few days. Honestly, I think the best thing about it is something most people won't care about... you can use the stylus to write or draw something, and turn it into a GIF. Yup, that's the best thing about it. For the cost I should've just stuck with my Pixel 7 Pro. Yes, that had its own share of issues, but it was almost as fast at 2/3 the cost, with a much better camera.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Oopsy Daisy!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turned out to be too big for my little hands. Many functions were hard to figure out. I was moving from a Motorola to a Samsung, which I'd had before... This one was much different. Unfortunately it got broken (smashed) and when I returned it under the warranty/protection plan, the DM would only give me my money back in a Best Buy in store card, not on my original credit card nor on my Best Buy credit card. I didn't want to replace with the same cuz it was too big for my hands. They won't budge. I had a replacement from Verizon for the Motorola that was echoing in everyone's ears before I bought the Samsung. So I'm just using that until I find something I want. Just too busy and love way out in the country.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    To big

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because is to big,the battery drains off twice a day and needs to recharge it .Takes so long to recharge if use the wireless charger To many inside apps or settings on it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Shuttle Lag and blurry photos not fixed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seriously Samsung? Ive had these issues since the Galaxy S8 and after 6,7 years you have learned nothing. Taking photos of moving objects and auto focus are just garbage.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Software malfunction

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sudden breakdown due to software malfunction. After using it for few weeks, the screen went black by itself

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Naeem, thank you for your feedback on your Samsung Galaxy S23 Ultra. We understand how frustrating it can be to have a device that is not operating as intended. If you have not been able to get this matter resolved, please reach out to the Samsung Support Team for assistance. Thank you for being a Samsung customer. -Elizabeth Samsung

  • Rated 2 out of 5 stars

    Horrible CS and Repair Games

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad warranty is a joke and the call center literally sounds like it is based in an bar in Asia. I could not hear the lady because of the background noise. My reward for trying was to listen to her YELL at them in some language then return to me. I finally hung up after having to repeat every statement multiple times. Problem still not resolved but I have a recording of the all if BB is actually interested in improving. I'll hold my breath....

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Limited network operators

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone but limited eSIM options. Only 1 eSIM can stay active. Had difficulty with Spectrum mobile activate phone with eSim. If eSim is your primary cellular option then avoid this phone.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Howdy BibhuD, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please feel free to contact Samsung Support if you would like to share any additional feedback with us regarding your personal experience with your Galaxy S23 Ultra or if you would like any further assistance. Thank you for being a valued Samsung customer. - Debra Samsung

  • Rated 3 out of 5 stars

    h

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hello im using sumsag 23 its good for me and i do like it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Salutations HabtamuS, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you have any questions for us or if you would like any further assistance, please let us know by reaching out to Samsung Support. We're always happy to assist you in any way that we can! Thank you for being a faithful Samsung customer. - Debra Samsung

  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone but is pretty weak i work in construction it fell from a really low height and something broke inside which is not fixable

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okaayy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price. Camera needs to be better. Crap quality. Literally bought this for camera. I would recommend the pixel 8pro or 7pro

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Processor speed

    Rated 5 out of 5 stars

    A Power-Packed Flagship with a Few Quirks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Galaxy S23 Ultra is the latest flagship smartphone from Samsung, offering an array of cutting-edge features, including a powerful processor, impressive camera system, and a stunning display. After using it extensively, here's my honest review of the device: Pros: Exceptional Performance: The Galaxy S23 Ultra is powered by a top-tier processor, delivering exceptional performance for all tasks. It effortlessly handles multitasking, gaming, and demanding applications with ease. Stunning AMOLED Display: The device boasts a gorgeous AMOLED display with vibrant colors, deep blacks, and a high resolution. The 120Hz refresh rate ensures smooth scrolling and animations, enhancing the overall user experience. Versatile Camera System: Samsung has equipped the S23 Ultra with an impressive camera setup. The primary, ultra-wide, and telephoto lenses produce sharp and detailed photos in various lighting conditions. The zoom capabilities are particularly noteworthy, offering up to 100x digital zoom. S Pen Support: The S Pen functionality adds a layer of versatility to the device, making it ideal for note-taking, drawing, and precise interactions. It's a valuable addition for users who prefer stylus input. Long-Lasting Battery: The S23 Ultra features a sizable battery that easily lasts a full day of heavy usage. Fast charging and wireless charging options ensure you can quickly top up your device when needed. 5G Connectivity: With 5G support, you'll experience faster download and streaming speeds, enhancing your connectivity experience. Ample Storage: The 256GB of onboard storage provides ample space for apps, photos, and videos. If needed, you can expand storage further with a microSD card. Cons: Large and Heavy: The S23 Ultra's size and weight may be a drawback for some users. Its large form factor can make one-handed use challenging, and it may not fit comfortably in all pockets. Expensive: Like other flagship smartphones, the S23 Ultra comes with a premium price tag. It may not be within reach for budget-conscious consumers. Bulky Camera Bump: The camera module on the back protrudes significantly, making the device wobble when placed on a flat surface. It's also prone to collecting fingerprints and smudges. Software Bloat: Samsung's One UI offers a wealth of features, but it can sometimes feel cluttered with bloatware and duplicate apps. Some users may prefer a cleaner Android experience. No Charger in the Box: Similar to many recent flagship releases, the S23 Ultra does not come with a charger in the box. You'll need to purchase one separately if you don't already have a compatible charger. In summary, the Samsung Galaxy S23 Ultra is undeniably a powerful flagship smartphone that excels in performance, display quality, and camera capabilities. However, its large size, premium price, and some quirks like the camera bump and software bloat may not appeal to everyone. If you're seeking a high-end Android device with top-tier specifications and don't mind the premium price point, the S23 Ultra is a worthy choice. Its impressive camera system and S Pen support make it a strong contender for power users and mobile photography enthusiasts.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    S23

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in great condition but what i did not like was the charger because it was the original

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not satisfied S 23 Ultra

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color of the new s 23 ulra but unfortunetly there is a network issue with 4 g sim card so i returned it .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Get something else this one sucks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I despised this phone. The stylist couldn't read any of my writing it would just make up weird words. Swiping on the side of the phone where there is the hidden menu was extremely difficult and took multiple swipes. Resume function was set too high on maps and I had to constantly try and recalibrate the maps wall navigating which made it frustrating as it should be set to low and you can zoom in not itsumed in too much and now you have to drag the map around to figure what's going on. As for the screen being bigger I would disagree that difference is so minute that it's not worth the upgrade.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Deepshadows, thank you for sharing your thoughts with us about your Samsung Galaxy S23 Ultra. We understand our customers have a variety of needs and wants in their chosen device. Sometimes actions can take practice to perfect the usage, especially with swiping functions. We recommend taking a look at the device manual available online to help with the settings of your device. You can also reach out to the Samsung Support Team for one on one assistance with the settings and features of your device. We appreciate you being a Samsung customer. -Elizabeth Samsung

  • Rated 1 out of 5 stars

    bad phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worst phone performance ever, i didnt buy the protection but that was my mistake and the phone was a lemon

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Poor software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would give 5 stars but alarm is not set but still goes off at random times

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Back to Apple

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it, it is very uncomfortable to hold. The square corners dig into your hand.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Incomplete

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not mention that one has to buy the charger separately

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Charge port issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a Samsung user for many many years. Side getting the S23 Ultra m extremely underwhelmed and somewhat annoyed. The charge port has issue on my first one I replaced with my insurance and the new one is having the same issue

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello KileG, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having more information available regarding what you may be experiencing with your charging port and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend reaching out to Samsung Support for further assistance and/or help with troubleshooting your device. Thank you for being a treasured Samsung customer. - Debra Samsung