Customer Ratings & Reviews
- Model:
- SM-S918ULIAXAA
- SKU:
- 6529717
Rating by feature
- Display Quality
Rating 4.9 out of 5 stars
- Camera
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Galaxy S23 Ultra 256GB (Unlocked) for its exceptional camera, long battery life, and powerful performance. They appreciate the convenience of the S Pen and the sleek design of the phone. However, some customers find the size of the phone to be too big and a few think it is expensive.
This summary was generated by AI based on customer reviews.
My model, 1st impression. Grade: F
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned....the camera had issues, all lenses except the 200M setting....defenitely the complete opposite of my Note 20 Ultra. Maybe Sam will get the S24U correct, but no trade, no thnx on the S23U
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there RamperC, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We understand new devices come with a potentially steep learning curve and can cause some frustration. We do our best to have a variety of resources available to help our customers with this learning curve. We have our YouTube channel that has some great vidoes that highlight the newest features and changes to our devices. We also have the full device manual for all of our products available on our website. Lastly, the Samsung Support Team can be reached through chat to help you one on one with any questions or difficulties you are experiencing with your device. Thank you for being a Samsung customer. -Elizabeth
Broken
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received it and the S pen wasn't connecting to the phone and now i have to go to the Samsung store to get the matter resolved
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there SamuelL, thank you for your feedback on your Samsung Galaxy S23 Ultra. We understand how important the S Pen is to your usage and enjoyment of your Samsung Galaxy S23 Ultra. If you wish to do some troubleshooting from the comfort of your home, you can also reach out to the Samsung Support Team through chat for assistance and options for a resolution. Thank you for being a Samsung customer. -Elizabeth
Ripped off
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken speaker returned for 24 open phone that would not work and then was. Charged restocking fee for phone they sold me was compari.
No, I would not recommend this to a friendProbably a great phone, but not for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera function, the phone's best selling point, failed out of the box. Returned item to Best Buys. Disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TechyDad, thank you for sharing your thoughts with us about your Samsung Galaxy S23 Ultra. We understand how important your device is to you and we are always happy to assist our customers with their device. The full device manual, and our YouTube channel both highlight the amazing featues and usage of the camera of this device to ensure you are getting the best photos and videos possible. We also have the Samsung Support Team available any time to answer questions and ensure your device operates as intended. Thank you for being a Samsung customer. -Elizabeth
Go to deptford
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Third time I’ve used this store .. last time I use this store .. Deptford is soooooo much better/ quicker / friendlier…
No, I would not recommend this to a friendDamaged phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If i could give this one 0 stars i would. Only because this one i had shipped and arrived damaged.
No, I would not recommend this to a friendDisappointed carolinagirl
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible phone! So disappointed!!! Operating system is not functioning properly. Taking phone back to Best Buy as soon as possible!!!! Probably try an iPhone.....
No, I would not recommend this to a friendPoor screen strangth
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen is incredibly brittle. Dropped a quarter from 3 inches by accident onto the screen and it shattered it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there ChristopherK,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The armor aluminum frame, the Gorilla Glass Victus 2 display, and its water resistant IP68 rating (Based on test conditions for submersion in up to 1.5 meters of freshwater for up to 30 minutes. Not advised for beach or pool use) make the Galaxy S23 Ultra a quite durable device. Did you know that we also offer Samsung Care+ that can be added to eligible devices that would extend an umbrella of physical protection to your investments? It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind in a coffee shop, spilling your drink onto your speakers, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. Of course, we do strongly recommend protecting your investment by adding a screen protector and a case. Please do not hesitate to reach out to Samsung Support if you would like further assistance. Thank you for being a valued Samsung customer.
- Debra
One system ui is ugly
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan. The samsung system ui is not the best and i would prefer to have this phones specs in a google pixel device.
No, I would not recommend this to a friendOver prices
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy don't have law enforcement discounts which offers by Samsung stores
No, I would not recommend this to a friendThe worst
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst phone ever fixed my screen 3 times still trying to figure out how the f Happen dont bother
No, I would not recommend this to a friendDont do a match price with best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ask for a price match and they give the excuse because our policy.....
I would recommend this to a friend- Pros mentioned:Camera quality, Overall performance
Next gen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best phone I have ever owned. I switched from Iphone last year to a S22, but it ended up being a little small for my hand size. After upgrading to this S23 Ultra, I can say that Samsung is the best option in the current market. Took me a bit to get used to the size and weight, but that screen & battery size is well worth it. This phone is FAST! Zero lag or delay. The camera is best in class. And the os is simple enough while also being customizable. I also HIGHLY suggest buying a glass screen protector for this phone immediatly. Due to the curved nature of the glass, the screen is easily damaged due to cases not being able to cover the curved sides whithout getting in the way. I broke my screen protector only 4 days into ownership! Also stick with glass as the "PU" (plastic) protectors feel like garbage on your fingers as well as negativly affect S Pen usage.
I would recommend this to a friend Bad phone and service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone came defective and I was charged a fee to return it
No, I would not recommend this to a friend0 star
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.0 star no good no good no good no good no good no good no good no good no good
No, I would not recommend this to a friend- Pros mentioned:Battery life, Camera quality, Overall performance
Best phone out
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best phone I have ever owned. I traded in my iPhone 14 pro that had so many bugs. The S23 Ultra has been buttery smooth since I've owned it. Battery is outstanding and the camera is really good.
I would recommend this to a friend Screen dead
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen was dead from the first start, disappointed.
No, I would not recommend this to a friendSold me a display phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sold me a phone that doesn't work!!!! ggkgjjgjgjfjfnnfnfnfn
No, I would not recommend this to a friend- Pros mentioned:Battery life, Camera quality, Overall performance
Review As BestBuy Employee
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As a mobile specialist at bestbuy, I highly love this phone. From the battery, performance, looks, built quality, features, sound, and display, this is easily the best phone on the market as of writing this.
I would recommend this to a friend - Pros mentioned:Overall performance
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Smooth phone , use it for gaming, pictures and videos, it works wonders i really recommend
I would recommend this to a friend