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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 22 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 5.0 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers commend the Galaxy S24 256GB for its user-friendly interface, praising its simplicity and ease of use. The phone's battery life is also a highlight, with users expressing satisfaction with its long-lasting performance. Additionally, the Violet color option is well-received, capturing the attention of customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 22 reviews
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve upgraded from the galaxy S10. This phone is nice and seems to be very similar to my old version. I can’t complain as I’m a Samsung fan I’m also loving the Violet color.

    I would recommend this to a friend
  • Pros mentioned:
    Camera
    Cons mentioned:
    Network, Software

    Rated 4 out of 5 stars

    Nice Samsung S24. Feels solid!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone. Still figuring out the software changes. Not sure if it is a significant upgrade other than the camera. I hope it is as good as my old Samsung and that it lasts as long. I hope it overcomes the Verizon messages "Mobile network not available" that I started getting all too frequently on my old phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery

    Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my fourth Galaxy S series phone. I really like the new edge design of this model. The screen is bright and is good quality. The battery life so far has been very good. With light use it can stay charged for multiple days, and with heavier use I may need to charge it every other day. I haven't noticed any over heating issues, but I don't do any heavy gaming on it. I mostly use it for youtube, texting, small note taking, and social media browsing. The smaller design compared to larger phones makes it easier for me to use one handed and it doesnt feel like a brick in my pocket. The color is sleek but I always use a phone case and the only area exposed is next to the camera. The camera quality isn't much different from the S20 I upgraded from but photos still look good.

    I would recommend this to a friend
  • Pros mentioned:
    Battery, Camera

    Rated 5 out of 5 stars

    S24

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size. Not too bulky. Great camera and battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Great visuals

    Rated 5 out of 5 stars

    Samsung S24 - Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is fast. Easy to use. Visuals are great. Traded in my old S9 and there's no comparison.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow Verizon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product I really enjoy this S24 is great but working with Verizon. Trying to get their Red Tape and the poor gal that was helping me at best. Buy did a great job even though she had to jump through one hoop after another to help me get this as 24 I had to go. To the Verizon, store then back to the store. Then back to the Verizon store. Trying to get a phone through Verizon. It's getting to be tougher every single day. I have been with Verizon for probably 14 to 20 years. But it's getting time to reconsider a different direction.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use
    Cons mentioned:
    Bad sim card

    Rated 4 out of 5 stars

    Happy Camper II

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone. Easy to operate. Fast! Only reason I didn't give a 5 is that my sim card went bad the second week and I lost 6 hours of my life running around trying to get it replaced.

    I would recommend this to a friend
  • Cons mentioned:
    Annoying pop-ups, Slippery

    Rated 3 out of 5 stars

    Annoying features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is very slippery. Most times it gives me a pop up questioning me about what I would like to do with the message. However, the pop up covers the message, so before I am able to read the message, the pop up won't allow me to read it. Plus, more pop ups that cover what I'm trying to read. Generaly, it has a lot of features that annoy me constantly

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there ZKen, thank you for sharing your thoughts with us about your Samsung Galaxy S24. We understand new devices can cause some frustration as you learn all the new features and functionality of the device. We do recommend protective cases on all devices for any and all accidental bumps and drops. This can help with the slippery feel of the device. We also have an article on our website titled "Get rid of pop-up ads on your Galaxy phone" to help address the other matter you mention experiencing. Thank you for being a Samsung customer, and please don't hesitate to reach out to us if anything out of the ordinary occurs with your device. -Elizabeth Samsung

  • Rated 5 out of 5 stars

    Purchasing my Samsung Cell at Best Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I so enjoying my Samsung S24 through Best Buy it was the best experience every encounter i had with staff from start to finish was flawless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Samsung S24 phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal, enrn trade my existing s21 phone. Service at best buy was also great.very satisfied at this time.

    I would recommend this to a friend
  • Pros mentioned:
    Battery

    Rated 5 out of 5 stars

    Excellent phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a perfectly good replacement for the former S21. Its battery is better. Haven't stopped to play with the AI yet.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Samsung galaxy s24 purple phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new color for my samsung galaxy s24. I made a great choice

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Nelly, thank you for your feedback on your new Samsung Galaxy S24. We love the Cobalt Violet color too and are absolutely thrilled to hear you are so happy with your new purchase. Please do not hesitate to reach out to us at any time or check out the full device manual on our website if you would like to enhance your usage even further. Thank you for being a Samsung customer. -Elizabeth Samsung

  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Ownwe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone it's easy to use. I would recommend this phone to anyone.

    I would recommend this to a friend
  • Cons mentioned:
    Network

    Rated 4 out of 5 stars

    S24 256GB

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the phone. I don't like that Samsung sets google as the messaging system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, like the previous generation Samsung. Have not used the camera much yet. It came with a cord, but no charger, so I bought one and it charges fast. The look and feel similar to the previous generation, after a protective case is put on it as I promptly did. I think it should come with the appropriate, great quality charger and cable.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Sharon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone. Haven't had a new phone in 6yrs. Was easy. Samsung 24 best.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the cole and the features of the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my S24 for almost a year and couldn't be more satisfied. For it to be the smallest of the series this phone really packs a punch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NICE IMPROVED UPGRADE !!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This S 24 has much better phone qualities than my old S7 ! This Phone connects at a much faster rate and quality of reception is far better than the S7 !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Similar to my old one - S21 and works much in the same way so little to learn and figure out.

    I would recommend this to a friend
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