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Customer Ratings & Reviews

Model:
SM-S921UZKEVZW
SKU:
6570418
Your price for this item is $23.88per month
for 36 months; 0% APR

Customer reviews

Rating 4.7 out of 5 stars with 19 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 5.0 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Rating 4.3 out of 5 stars with 19 reviews

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-19 of 19 reviews
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve upgraded from the galaxy S10. This phone is nice and seems to be very similar to my old version. I can’t complain as I’m a Samsung fan I’m also loving the Violet color.

    I would recommend this to a friend
  • Pros mentioned:
    Camera
    Cons mentioned:
    Network, Software

    Rated 4 out of 5 stars

    Nice Samsung S24. Feels solid!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone. Still figuring out the software changes. Not sure if it is a significant upgrade other than the camera. I hope it is as good as my old Samsung and that it lasts as long. I hope it overcomes the Verizon messages "Mobile network not available" that I started getting all too frequently on my old phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery, Camera

    Rated 5 out of 5 stars

    S24

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size. Not too bulky. Great camera and battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Great visuals

    Rated 5 out of 5 stars

    Samsung S24 - Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is fast. Easy to use. Visuals are great. Traded in my old S9 and there's no comparison.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow Verizon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product I really enjoy this S24 is great but working with Verizon. Trying to get their Red Tape and the poor gal that was helping me at best. Buy did a great job even though she had to jump through one hoop after another to help me get this as 24 I had to go. To the Verizon, store then back to the store. Then back to the Verizon store. Trying to get a phone through Verizon. It's getting to be tougher every single day. I have been with Verizon for probably 14 to 20 years. But it's getting time to reconsider a different direction.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use
    Cons mentioned:
    Bad sim card

    Rated 4 out of 5 stars

    Happy Camper II

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone. Easy to operate. Fast! Only reason I didn't give a 5 is that my sim card went bad the second week and I lost 6 hours of my life running around trying to get it replaced.

    I would recommend this to a friend
  • Cons mentioned:
    Annoying pop-ups, Slippery

    Rated 3 out of 5 stars

    Annoying features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is very slippery. Most times it gives me a pop up questioning me about what I would like to do with the message. However, the pop up covers the message, so before I am able to read the message, the pop up won't allow me to read it. Plus, more pop ups that cover what I'm trying to read. Generaly, it has a lot of features that annoy me constantly

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there ZKen, thank you for sharing your thoughts with us about your Samsung Galaxy S24. We understand new devices can cause some frustration as you learn all the new features and functionality of the device. We do recommend protective cases on all devices for any and all accidental bumps and drops. This can help with the slippery feel of the device. We also have an article on our website titled "Get rid of pop-up ads on your Galaxy phone" to help address the other matter you mention experiencing. Thank you for being a Samsung customer, and please don't hesitate to reach out to us if anything out of the ordinary occurs with your device. -Elizabeth Samsung

  • Rated 5 out of 5 stars

    Purchasing my Samsung Cell at Best Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I so enjoying my Samsung S24 through Best Buy it was the best experience every encounter i had with staff from start to finish was flawless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Samsung S24 phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal, enrn trade my existing s21 phone. Service at best buy was also great.very satisfied at this time.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Ownwe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone it's easy to use. I would recommend this phone to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery

    Rated 5 out of 5 stars

    Excellent phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a perfectly good replacement for the former S21. Its battery is better. Haven't stopped to play with the AI yet.

    I would recommend this to a friend
  • Cons mentioned:
    Network

    Rated 4 out of 5 stars

    S24 256GB

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the phone. I don't like that Samsung sets google as the messaging system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, like the previous generation Samsung. Have not used the camera much yet. It came with a cord, but no charger, so I bought one and it charges fast. The look and feel similar to the previous generation, after a protective case is put on it as I promptly did. I think it should come with the appropriate, great quality charger and cable.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Samsung galaxy s24 purple phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new color for my samsung galaxy s24. I made a great choice

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Nelly, thank you for your feedback on your new Samsung Galaxy S24. We love the Cobalt Violet color too and are absolutely thrilled to hear you are so happy with your new purchase. Please do not hesitate to reach out to us at any time or check out the full device manual on our website if you would like to enhance your usage even further. Thank you for being a Samsung customer. -Elizabeth Samsung

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the cole and the features of the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NICE IMPROVED UPGRADE !!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This S 24 has much better phone qualities than my old S7 ! This Phone connects at a much faster rate and quality of reception is far better than the S7 !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone. Haven't had a new phone in 6yrs. Was easy. Samsung 24 best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    True to Samsung Galaxy with a few improvements especially the ID tools. I love the size and ease of transfer from old phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic phone. I haven't upgraded in a few years and I am glad I picked this one

    I would recommend this to a friend

What experts are saying

Powered by alaTest

Rating 4.3 out of 5 stars with 19 reviews

The analysis of all aggregated expert reviews shows that the reviewers are positive about sound, durability, size and screen. Editors are less positive about social network and camera and have mixed opinions about performance. Using an algorithm based on product age, reviewers ratings history, popularity, product category expertise and other factors, this product gets an alaTest Expert Rating of 98/100 = Excellent quality.
  • gsmarena.comRating, 4.4 out of 5GSMArena Team on February 1, 2024

    Samsung Galaxy S24 reviewThe Galaxy S24 series has finally launched after numerous rumors, speculations and daily leaks. And the trio is what we expected - a solid but incremental

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  • TechRadarRating, 4 out of 5Philip Berne on February 3, 2024

    Samsung Galaxy S24 review - the Galaxy's pocket powerhouseThe power and fury of Ultra in the smallest package

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  • The VergeAllison Johnson on February 2, 2024

    Samsung Galaxy S24 and S24 Plus review: smart choicesThe Galaxy S24 Plus and S24 borrow some of the best ideas from Apple and Google, taking a running jump with them into the AI era.

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  • Tom's GuideRichard Priday on January 17, 2024

    Samsung Galaxy S24 hands-on review: Impressive AI powersThe Galaxy S24 and Galaxy S24 Plus are iterative upgrades if you look only at their components, but thanks to Samsung's AI push and better software update plan, there are a lot of other features to ge

    Full Review
  • Digital TrendsChristine Romero-Chan on February 2, 2024

    Samsung Galaxy S24 review: a smart little upgradeThe Samsung Galaxy S24 is the smallest of the new S24 lineup. But there's a lot to like about the most compact Galaxy S24 model. Here's our full review.

    Full Review
  • Android AuthorityRobert Triggs on February 27, 2024

    Samsung Galaxy S24 review: Should you buy it?Is AI software enough to keep Samsung's latest standing out from the crowd? Find out in our Samsung Galaxy S24 review.

    Full Review
  • androidpolice.comAra Wagoner on February 5, 2024

    Samsung Galaxy S24 review: Small but superThe Galaxy S24 may look like the S23's cool but secretly evil twin, but it's still a solid (if lackluster) small phone

    Full Review
  • Tech AdvisorRating, 4 out of 5Luke Baker on April 3, 2024

    The regular Samsung Galaxy S24 is the easiest compact phone to recommendIt's undoubtedly one of the best small phones you can buy, but with minor upgrades over last year's model, is the Galaxy S24 worth the cash?

    Full Review