Customer Ratings & Reviews
- Model:
- SM-S926UZAAXAA
- SKU:
- 6570273
Rating by feature
- Display Quality
Rating 4.9 out of 5 stars
- Camera
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Galaxy S24+ 256GB (Unlocked) smartphone, praising its top-tier camera, long battery life, and reasonable price. They appreciate the phone's compact size, user-friendly interface, and variety of stylish colors.
This summary was generated by AI based on customer reviews.
HORRIBLE DEVICE!!! DO NOT PRUCHASE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this device since 6/27/2024 and have had nothing but trouble since purchasing it. Phone constantly crashes, slows down to the point it always restarts. 90% of the time all apps even the one needed to make calls will not respond. I can pressing the call button 3 to 4 times and after about 30 seconds to minute the device will call. I have to open apps 3 times after not responding for them to stay open. Volume keys on the side will not show volume on screen pressing until a minute later. The lock screen clock and thumb print area will appear on top of my home screen making the phone useless. Home Keys at the button do not show up 90% of the time which makes the device not respond during this time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day NicholasC, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24+. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When your Galaxy phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Take a moment to review, "Samsung phone or tablet freezes and crashes" to help resolve what you may be experiencing with your device. If you have any questions for us after reviewing the resource shared, feel free to contact Samsung Support at your earliest convenience. Thank you for being an unwavering Samsung customer. - Debra
Samsung s 24+
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device feel premium on hands ,excellent display and battery life,better multitasking and fingure print is improved .
I would recommend this to a friendBrand response from Samsung
Posted .Good day PulkitP, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24+. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. We're so glad to hear that your Galaxy S24+ has lived up to all of your expectations in terms of features and functionality. If you would like to share additional feedback with us regarding your device or if you would like any further assistance, please feel free to contact Support. Thank you for being an unwavering Samsung customer. - Debra
Samsung s24+
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good phone like any other Samsung products!
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice........... ......................... ...........
I would recommend this to a friendGalaxy S24+- super dope
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super cool phone. Has one of best systems in the phone world.
I would recommend this to a friendBest Buy policies
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the phone, not happy with Best Buy. Purchased the phone with the promise of an $80 trade-in. Picked up at Best Buy UTC. and took the phone to Verizon to transfer the data. At the advice of Verizon, I waited a few days to be sure all of the data transferred then returned to Best Buy to trade in the old phone. Nobody knew anything of trading in a phone. A "manager" then told me I had to trade in the phone when I picked up the new phone. His response was it is in on the website then proceeded to ask me to leave which I happily did and plan not to return.Besy
I would recommend this to a friendP.O.ed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly this phone is worse than my S10. Camera is great but what good is it if I can't share those moments with others because of the pixelation? It's terrible. Very much regret this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha BaileyV, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24+. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with whatever you may be experiencing with your camera functionality, however we need more information when you have some free time available. Please reach out to Samsung Support at your earliest convenience for further assistance and/or help with troubleshooting your device. Thank you for being a staunch Samsung customer. - Debra
Lots of Bugs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone has more issues than my Galaxy S8+ did. It isnt allowing all my texts to be received or delivered. No matter what I do, I can't stop a text to voice function stop from coming up, even if it stoos temporarily after I tyrn it off. I'm not fetting pop up notifications for texts. I could go on and on. The only benefit to sticking with thus line is that I'm already generally familiar with how it works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations ClaudiaS, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy S24+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. Please take the opportunity to check out, "Messages on Samsung phone are slow, do not send, or cannot be received" to help resolve what you may be experiencing with your device. Without having more information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I recommend contacting Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a faithful Samsung customer. - Debra
Do not recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is not so good as I assumed... Camera is not good, bad quality of photos. I'm disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings NataliiaH, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24+. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line as well as the design. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy S24 and S24+ harness the power of AI throughout many apps and experiences. For example, the camera uses AI Zoom to take better zoom photos. You can use AI to edit images, like Generative Edit, which can fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. You are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. If you would like to share additional feedback with us regarding your device or if you would like any further assistance, feel free to contact Support. Thank you for being a trustworthy Samsung customer. - Debra
Samsung phine order
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that the product has not been delivered on time or has a possibility of not being delivered at all.
No, I would not recommend this to a friendFaulty camera
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective phones that jump while switching camera to zoom in.
I would recommend this to a friendBrand response from Samsung
Posted .Salutations George, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy S24+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When you want to take a picture, your camera should focus on a subject when you touch it on the screen. If Tracking Auto-focus is on, your camera will be locked to that person or item for 3 seconds. Because it is focusing on one thing, it may seem like the camera is not focusing on the entire scene. This can be prevented by turning off Tracking AF. Cleaning the camera's lens will also help. Take a moment to review, "Galaxy phone or tablet camera does not focus on the subject" to help resolve what you may be experiencing with your camera. If you would like any further assistance afterward, please feel free to contact us at your leisure. Thank you for being a faithful Samsung customer. - Debra
Samsung S24+ trade in amount 600$ not received
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Experience with Best Buy, I bought this item in the store and the order number is 0501 068 3970 102524 and i didn't receive the coupon or promo gift card of 270$ as they promised. I went to store 3 to 4 times now and they are not able to fix this issue and spoke to customer service and still they are not able to get the trade in amount. this is really frustrating and i trust Best Buy for the promotions in the future.
I would recommend this to a friendRubbish
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The money is wasted on this kind of mobile device. Suddenly, the phone's charging power stopped working. What a lowest quality. Rubbish!
No, I would not recommend this to a friendDisapointed of Samsung Galaxy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sad to find out all apps have more advanced features on iPhone.
No, I would not recommend this to a friendNon delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung phone was supposed to arrive 4-16-25. Still not here as of 4-25-25. I don’t want a refund, I want the phone. If you refund my money I will lose the price pre-tariffs.
No, I would not recommend this to a friendUnfortunate chain of events
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone was not carrier unlocked. Received at store and even the store was confused how it was sold to me by the website when it was not an unlocked phone.
No, I would not recommend this to a friendSucks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phones software for Cricket is a joke. Software is hard to follow and use compared to previous version.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there U2719DX, thanks for taking the opportunity to review your Samsung Galaxy S24+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We understand that transitioning to new devices can feel overwhelming at times. This is why we offer a wealth of resources to our customers to help make the transition feel as seamless as possible. Feel free to take advantage of the device manuals, interactive simulators, video tutorials, and software updates that we have readily available for you! If you have any questions for us or if you would like any further assistance, do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a loyal Samsung customer. - Debra
Poor service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service! You can not call store it goes to another country!
No, I would not recommend this to a friend- Pros mentioned:Speed
Beautiful phone!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from an S22+ and I'm definitely loving it. This phone is gorgeous and is very VERY quick. I always use Natural so I could care less about the Vivid option not working at the moment, even tho a fix is coming.
I would recommend this to a friend I love it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung Galaxy S24+ with Galaxy AI is easy to use and it translates when you have a hard time writing correctly. It gives you choices for different types of writing, like professional, casual, social, polite, and even emojify. I was in an accident and have difficulty writing notes and letters, but the app helps me tremendously. I can write the general idea and this corrects my writing style as well as spelling and grammar. I can remove some objects in a picture sometimes, the Ultra allows it all the time. The magic eraser allows you you to remove objects sometimes. Thank you Carla and Hailee at Best Buy in New Braunfels, Texas for recommending this phone. Hook 'em, Horns!!
I would recommend this to a friend