Customer Ratings & Reviews
- Model:
- SM-S928UZYEXAA
- SKU:
- 6570304
Rating by feature
- Display Quality
Rating 4.9 out of 5 stars
- Camera
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the Galaxy S24 Ultra 256GB (Unlocked), highlighting its exceptional overall performance, top-tier camera quality, and long battery life. The phone's design and processor speed also receive positive feedback, along with its enhanced features and the stylus functionality. Some users find the phone a little heavy and large, and a few have reported issues with heat dissipation.
This summary was generated by AI based on customer reviews.
Good product, bad value
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good phone, but for the price, a charger or some extra should be included. I understand they feel it's e-waste, but why don't they include a case and screen protector instead?
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you taking the time to share your feedback on the Galaxy S24 Ultra, Mike. The S24 Ultra offers impressive features, including a built-in interpreter function. With Galaxy AI, you can easily engage in conversations without worrying about language barriers. Simply hold up your phone during face-to-face discussions, and it will provide real-time translations, allowing you to focus on the conversation rather than translation. We noted your suggestions and we appreciate you letting us know how you feel. If you have any further concerns or questions, please be sure to reach out to us at Support. -Kelvin
Samsung s24 ultra
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice shape, nice texture,Got this phone with you on October 2024, so far everything was good until yesterday mine refuse to turn on
I would recommend this to a friendArtificial intelligence not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This almost same as my old moto 5 g 2022....apps hard to access. Performance is almot the same. AI not impressed
No, I would not recommend this to a friendOveral good phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this phone for camera purpose but camera is not that much still i am using my iphone for camera. Zoom is also average don’t buy by seeing the instagram reels.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day Krishna, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. We offer a wealth of resources online to help you transition to your new device more seamlessly. Feel free to take a look at your device manual, or we also offer software updates, interactive simulators, and video tutorials if you prefer. If you would like any further assistance or if you have any questions for us, feel free to contact Samsung Support at your leisure. Thank you for being an unwavering Samsung customer. - Debra
It's ok nothing revolutionary
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from a pixel 6 pro and S21 Ultra not that big a deal. Very blocky design. I feel like the pixel 6 pro takes better pics and is much slimmer and lighter also seems to have better battery life. I should have gone with the Pixel 8 Pro.
No, I would not recommend this to a friendAwsome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mobile is good but the camera need to be improved
I would recommend this to a friendSamsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a good experience at the store. Employees were polite and respectful
I would recommend this to a friend- Cons mentioned:Size
eh.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not my favorite phone. a little too bulky for me. wish i could exchange it for a new phone. best buy is disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the feedback, Monique. Your feedback is key as we continue to make improvements to our products and services. We see that you reached out to share your experience with the Galaxy S24 Ultra! All three devices in the Galaxy S24 Series deliver an extraordinary Galaxy AI experience that sets a new standard. With stunning displays shining at an impressive 2600 nits of brightness, these smartphones boast the brightest screens ever offered by Galaxy. Powered by the cutting-edge Snapdragon 8 Gen 3 for Galaxy processor, each device promises lightning-fast performance. Yet, individuality shines through in this collection—after all, one size doesn’t fit all. The Galaxy S24 Ultra stands tall as the flagship of the series, featuring a magnificent 6.8-inch QHD+ display that captivates the eye. Wrapped in a sleek titanium finish for added resilience, it also boasts an IP68 rating, making it resistant to dust and water. And for those who thrive on productivity, the S24 Ultra carries forward the beloved legacy of the Note series with its embedded S Pen, ready to unleash your creativity and organization like never before. We appreciate you letting us know about your thoughts on the S24 Ultra. If you have any further concerns or questions, be sure to reach out to us at Support. -Kelvin
Performance
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review. brightness,the reaction time is on point very reliable 
I would recommend this to a friendGalaxy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the phone - much better than iphone. Would recommend.
I would recommend this to a friendDead pixel, not even 1 star
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so exited to purchase this phone but after 9 months, the phone start showing dead pixel. I went back to Bestbuy they said that I need to call Samsung. I called samung they sent me to a repair shop, the repair shop lied to me and said that the phone is out of warranty. I called samsung back they did not provide any solution and no body was helpful, they dont even pass me a manager to talk with him. It was a very bad and frustrating experience. Bad bad bad choice,
No, I would not recommend this to a friendNot impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok but apps harder to access....not impressed
No, I would not recommend this to a friendGoot
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this product and thank you so much for this
I would recommend this to a friendIt's not very great for gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen jumps during Pubg Mobile. This is the worst part of this phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Ejaz, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with what you may be experiencing with your display, however, we need more details regarding what may be occurring with your device before we can do that. Please do not hesitate to reach out to Samsung Support if you would like further assistance and/or help with troubleshooting your device. Thank you for being a steadfast Samsung customer. - Debra
Samsung works good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been returned my phone , due for I found another better and same price.
No, I would not recommend this to a friendSound problem
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sent it India to my father so now no working properly Main problem is sound problem
No, I would not recommend this to a friend- Pros mentioned:Battery life
Huge battery with a phone attached!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery is the biggest improvement to me! I'll update as I learn more about the AI Incorporated in this phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings MichaelC, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Your Galaxy S24 Ultra's 5000mAh all-day, intelligent battery has long life that can allow you to watch videos for up to 30 hours or play music for up to 95 hours. Whether you’re editing photos, browsing the web, or calling loved ones, you can use the new AI app features on your Galaxy S24 Ultra to simplify daily tasks! For example, you can effortlessly organize and summarize your ideas in Samsung Notes, receive text message assistance, find content by circling an item or image, and sync your wallpapers to the current weather conditions. These AI features were created to streamline your Galaxy experience, so you can enjoy using your phone to its fullest extent throughout the day and night. Check out, "Use features with Galaxy AI on your Galaxy phone or tablet" to learn more about those awesome new AI features you now have available at your fingertips! Let us know is you have any questions for us or if you would like any further assistance by reaching out to Samsung Support at your leisure. Thank you for being a dedicated Samsung customer. - Debra
Order process problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i write my review on the purchase process, i ordered for this phone the first time and i had an issue with the delivery, on my account i was told it was delivered to my hotel but no, somehow it wasnt delivered, i assumed this is just one of normal mistakes. I went ahead and ordered this the second time, and i got the delivery, did not open it immediately, because somehow i trust Best buy, getting out of the country, i realise the phone in the box is a demo s 10 phone, this doesn't make sense to me at all, that was a big mistake, most likely a fraud, because s10s are stored in s24?? and a demo phone? and S10 and no longer being made?? that's very fishy, and i wasn't impressed, long story short, i had to incur my own cost to send it back to the US to claim my return. There have been two mistakes on my order, which make me raise questions,whatever happened in between i think you need to look in to your processes, mistakes are just too many, i am scared of making orders
No, I would not recommend this to a friend- Pros mentioned:Camera quality
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the s20 to the s24 and i am not happy. Yes the screen and cameras are nice, but im constantly fighting to unlock my phone with fingerprints and the software glitches like a prototype. P.s. the screen also cracked in my pocket with no impact or heat to cause it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Warveteran, thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor, take a moment to review "Samsung phone is not recognizing fingerprints" to help resolve what you may be experiencing with your Galaxy S24 Ultra. If you are still having trouble unlocking your device because the fingerprint sensor isn't recognizing your prints after reviewing the resource provided, try entering your regular PIN, password, or pattern. Without having more details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend reaching out to Samsung Support for further assistance and/or help with troubleshooting your device. Thank you for being a trustworthy Samsung customer. - Debra
NOT THE BEST
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this phone had a lot of screen issues. I returned it and got a OnePlus t
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Maverickmig21, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would love to be able to assist you with whatever you may be experiencing with your display, however, without having any details available regarding what you may be currently experiencing and without being able to ask you any follow up questions to probe further, we recommend reaching out to Samsung Support if you would like any further assistance with troubleshooting your device or if you have any questions for us. We're always more than happy to help! Thank you for being a treasured Samsung customer. - Debra