Customer Ratings & Reviews
- Model:
- SM-S928UZTFXAA
- SKU:
- 10493776
Rating by feature
- Display Quality
Rating 4.9 out of 5 stars
- Camera
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
to a friend
S24 Ultra Sucks
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of the phone. And it doesnt hold its value.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Michael, thanks for taking the opportunity to review your Samsung Galaxy S24 Ultra. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Without having any information available regarding what you may be experiencing with your Galaxy S24 Ultra and without being able to ask you any follow up questions to probe further, I suggest reaching out to us for further assistance and/or help with troubleshooting your device. Thank you for being a dedicated Samsung customer. - Debra
Downgrade from S22
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung removed 24 fps as an option while filming. My S22 Ultra had this..but a new model? No..F customers' preferences. If I wanted a basic video camera, I'd stick with Apple. Useless S24 Ultra
No, I would not recommend this to a friendBe careful
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful when purchasing from best buy , I bought this with a 150 gifr card offer and i never recieved the gift card
No, I would not recommend this to a friendNo Phone here
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got an empty Box delivered. Still waiting on the refund. Didn't take long to take the money but sure drag there feet giving it back.
No, I would not recommend this to a friendPurchase let down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I i purchased the device was lies to about the trade program.
I would recommend this to a friend2024 phone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont get! Freezes every 5min and to be a new phone !
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your honest feedback, Jackie. We always strive to provide the best possible experience for our customers. We noticed that your review is about the Galaxy S24 Ultra. From a hardware perspective, the Galaxy S24 Ultra is a gaming powerhouse thanks to its powerful processor, efficient heat dissipation system, high-visibility display, and long-lasting battery that powers you through your favorite mobile games. Furthermore, with advanced performance comes advanced gaming tools, such as ray tracing, which brings shadows and reflections to life in gameplay graphics. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. If you are experiencing freezing while using your phone, check out the link attached for options to help troubleshoot this. If this persists, please reach out to us at Support. -Kelvin
Poor management
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy seems unable to meet their promised delivery dates. Samsung might be holding things up but the lack of communication is not good.
No, I would not recommend this to a friendPiece of crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Display is pathetic. Returned less than a week after I bought it
No, I would not recommend this to a friendFry Road store manager loses customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The BestBuy app allowed me to trade my cracked screen pixel 7 pro when i bought it online, but when I went pick up the phone, the manager at the 20290 Katy Fwy (Fry Rd) store did not want to accept the trade in because the screen was cracked. I wasted my time and reset my 7 pro for nothing. Fortunately I found some AT&T guys that gave me a great deal, my cracked phone and switching to AT&T, for a free S24 ultra, a S24 and two A15. Plus, we made the store manager leave almost an hour late. Poor personality and poorly trained managers is why these stores lose customers. Bye bye BestBuy.
I would recommend this to a friendPerfect phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect quality of photos, including AI processing. Long battery life (enough for a day)
I would recommend this to a friendSamsung awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My phone are great condition and have a lot of things to made easy and helpfull
I would recommend this to a friendSAMSUNG S24 ULTRA
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this phone so much and it batter then my iphone 15 pro max and this phone is fast and has everything i like on my phone
I would recommend this to a friendgood phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great phone if i didnt get a defective one and there poliy is ilegal i got a 150 gift card with purches and i whent to to store exchange it and they said i had to give it bck when i already used it and there policy says on on a full return dont buy ur phone from here better going through ur carrier or samsung
I would recommend this to a friendAI Phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life and features are so good, but I don't like the camera as much as others.
I would recommend this to a friendThe S24 Ultra is the best phone out
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gotta love Samsung S24 ultra it’s the best phone out go get yours
I would recommend this to a friendTERRIBLE SERVICE!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The absolutely worst service at Best Buy San Rafael CA. 6 different agents and supervisors spent 2 days and 14,5 hours trying to transfer the data from my old OnePlus Nord 200 to Samsung S24 Ultra with NO SUCCESS!!! ALL THE TIME I HAD TO WAIT AT THE COUNTER. THEY JUST LEFT ME THERE FOR 14,5 HOURS DURING 2 DAYS. NO APOLOGIES WERE GIVEN TO ME. THEY LEFT MY OLD SIM CARD IN THE NON-WORKING NEW PHONE. TERRIBLE EXPERIENCE. NOTHING TO SAY ABOUT THE NEW PHONE BECAUSE IT IS NOT WORKING AT ALL.
No, I would not recommend this to a friendBest Buy Sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give zero stars I would. Tons of problems. Best Buy couldn't get it to work, blames Samsung. Samsung blames Best Buy... Well you both suck. I am done with both Best Buy and Samsung because they just don't care about the customer.
No, I would not recommend this to a friendNot Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The WORST phone ever. Commonly locks up and wont accept user input. Sometimes it wont respond and sometimes it is uncontrollably hyper sensitive. Auto rotate intermittently works but not too often. Save your money this thing is not worth the steep price or the aggravation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings RichB, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your critiques as we strive to innovate and improve on our product design and functionality. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy device’s touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app or cracks in the screen that are causing the problem. Note: The part of the screen where the Navigation bar and Apps page meet at the bottom is not touchable by Android OS’s policy. Once the screen is turned off, it takes about a second to properly recognize touches again. You can rotate the Home screen of your Galaxy S24 Ultra automatically when your device’s orientation is changed from portrait to landscape. Without having more information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest contacting Support if you would like any further assistance and/or help with troubleshooting your device further. Thank you for being a dedicated Samsung customer. - Debra
Disappointed S24 upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from a S22ultra to s24ultra 512gb...very quickly noticed the dull screen and on the side by side comparison even with the vivid setting on and brightness adjusted, S22ultra blows it out of the water... very disappointed with the new s24ultra....returned it within 24hrs.....if you have a s22u or s23u....DO NOT UPGRADE...YOU WILL REGRET IT
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day Eyvallah, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please update your software on your Galaxy S24 Ultra as soon as possible, if you have not done so yet. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. After updating to the latest software, make sure to turn off Adaptive color tone. You can do this by: • Settings > Display > Adaptive color tone or • Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking. Also, be sure to turn off Eye Comfort Shield. If you have any questions for us afterward or if you would like any further assistance, feel free to contact Support. Thank you for being an unwavering Samsung customer. - Debra