Customer Ratings & Reviews
- Model:
- SM-S928UZTFXAA
- SKU:
- 6570300
Rating by feature
- Display Quality
Rating 4.9 out of 5 stars
- Camera
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the Galaxy S24 Ultra 512GB (Unlocked) for its formidable overall performance and amazing camera quality. The battery life, design, and many good features also receive positive feedback. However, some customers find it a little heavy and mention the square corners could be improved, while a few have noted it overheats a little.
This summary was generated by AI based on customer reviews.
Bad speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Speakers went bad after only using phone for 2 months
I would recommend this to a friendPhone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone but the stylus falls out making it easy to get lost.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there ErkelJ, thanks for taking the time to review your Samsung Galaxy S24 Ultra. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. As you know, the Galaxy S24 Ultra offers a S Pen that has its own designated S Pen slot when not in use. Push the S Pen to click it out of its slot. When placing it back into the slot, click the S Pen again to lock it in place. If you would like any further assistance or if you would like to share additional feedback with us, feel free to contact Support at your leisure. Thank you for being a loyal Samsung customer. - Debra
Phone is great, if camera is not important for you
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was really excited about getting this phone. At first it seemed awesome. But that was before i started using the camera. What a disappointment. Picture quality is worse than the s9 i had before this. I went to other reviews at various sites, and the consensus is like my opinion. I would return it today, but im overseas. Horrible stain on Samsung's reputation. Dont make the mistake i made.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Skip, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with whatever you may be currently experiencing with your device, however, without having any details available regarding what you may be currently experiencing with your camera and without being able to ask you any probing questions, I recommend reach out to Samsung Support at your earliest convenience for further assistance and/or help with troubleshooting. Thank you for being a faithful Samsung customer. - Debra
- Pros mentioned:Overall performance
Returns
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was fine, but customer service was horrible. Upon returning product Mike BETZ was very rude and inconsiderate, will not shop in the Knoxville store again, also no respect for military personnel.
I would recommend this to a friend It's ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Collect a lot of dust not EZ to put and pull out from pockets
No, I would not recommend this to a friendUnbreakable case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too pricey...64.00 is too high for my taste. It was a gift and he's very happy it
No, I would not recommend this to a friendThe battery life is too short
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery is not good for this type of big phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Akuma, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Your Galaxy S24 Ultra's 5000mAh intelligent, all-day battery has long life that can allow you to watch videos for up to 30 hours or play music for up to 95 hours. If you're experiencing less than expected battery performance, please take a moment to review "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to learn how you can get the most out of your Galaxy battery. If you have any questions for us after reviewing these resources or if you would like any further assistance, feel free to contact Samsung Support. Thank you for being a faithful Samsung customer. - Debra
- Cons mentioned:Heat dissipation
Overheating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone overheats to fast i should have never bought it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MichaelR, we appreciate you sharing your experience with your new Samsung Galaxy S24 Ultra. We understand how important your device is to you and we would be happy to help ensure you have the best experience possible in any way we can. We have a great article on our website titled "Keep your Galaxy device at its normal operating temperature" to help troubleshoot this at your convenience. You can also reach out to the Samsung Support Team at any time if any aspect of your device is not functioning as intended or expected. Thank you for being a Samsung customer. -Elizabeth
Pre owned device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought pre owned, when received device wouldnt power on. Didnt get to use it but have heard since then this was a common issue for this model.
No, I would not recommend this to a friendtotal waste if money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why does the camera have to have permission to access bluetooth mics nearby ik order to function? So many bad 'must have permissions' on this iteration of the Galaxy - would return it if I could bit for some reason the return period for the phone was much shorter than other products.
No, I would not recommend this to a friendHaven’t recive my phone yet and I already preorder
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently pre order a Samsung galaxy s24 ultra on the 25th of January they told me that you can pick it up on the 31st of January which I did and soon to come out they said we don’t have your phone I explained to they why they didn’t have my phone I pre order it so they should of have it saved they told me well we don’t have it but on my email it said they my phone was ready so I was getting confused this is unexceptionable very unprofessional the employee said that well it will send you an email I sted of wasting your time to come to the store again very unexceptionable
No, I would not recommend this to a friendScaaaaaammers, never from best buy again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this phone and was promised an E-gift card that I never got, returned it and they subtracted the 150$ value from the transaction and canceled the gift card, be aware best buy are scamming you into buying this thing and stealing your money, talked to too many different agents and haven’t gotten my money back. Phone is not too bad, best buy sucks as usual, those agents are just useless. BEST BUY SIMPLY STOLE A 150$ FROM MY BANK ACCOUNGT
No, I would not recommend this to a friendUPS is holding it hostage...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would love to give a review of my new phone, but unfortunately BB chose to use UPS to ship. They have now had my package for a week. BB needs to make better choices in who they use for shipping. UPS has been awful for quite a while. Will revise the rating if I ever get my phone.
No, I would not recommend this to a friendS24 ultra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen is weak and gets scratch right away. You'll definitely need a protector. Too much false advertisement for this product. The S22 curved screen was a lot more durable. I just bought it, I accidentally dropped it on carpet surface and it cracked right away.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there PercyE, we appreciate you sharing your thoughts with us about your Samsung Galaxy S24 Ultra. We understand how important your device is to you on a daily basis, and we do always recommend protective cases on devices to help protect from accidental drops and bumps. If you are interested in a repair to your device, we would be more than happy to help review all options available to you in this matter. Please, reach out to the Samsung Support Team at your convenience. Thank you for being a Samsung customer. -Elizabeth
Downgrade from S22
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung removed 24 fps as an option while filming. My S22 Ultra had this..but a new model? No..F customers' preferences. If I wanted a basic video camera, I'd stick with Apple. Useless S24 Ultra
No, I would not recommend this to a friendS24 Ultra Sucks
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of the phone. And it doesnt hold its value.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Michael, thanks for taking the opportunity to review your Samsung Galaxy S24 Ultra. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Without having any information available regarding what you may be experiencing with your Galaxy S24 Ultra and without being able to ask you any follow up questions to probe further, I suggest reaching out to us for further assistance and/or help with troubleshooting your device. Thank you for being a dedicated Samsung customer. - Debra
Be careful
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful when purchasing from best buy , I bought this with a 150 gifr card offer and i never recieved the gift card
No, I would not recommend this to a friendNo Phone here
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got an empty Box delivered. Still waiting on the refund. Didn't take long to take the money but sure drag there feet giving it back.
No, I would not recommend this to a friendPurchase let down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I i purchased the device was lies to about the trade program.
I would recommend this to a friendPoor management
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy seems unable to meet their promised delivery dates. Samsung might be holding things up but the lack of communication is not good.
No, I would not recommend this to a friend