Customer Ratings & Reviews
- Model:
- SM-S931UDBAXAA
- SKU:
- 6612706
Rating by feature
- Display Quality
Rating 4.9 out of 5 stars
- Camera
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Galaxy S25 128GB (Unlocked), especially its overall performance and camera quality. Many users also appreciate the battery life, size, and design of the phone. Additional positive feedback highlights the phone's portability, weight, color options, speed, and AI features.
This summary was generated by AI based on customer reviews.
Samsung FTW!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. I got this gift as a upgrade for the pops. He deserved it. Had one 5 yrs ago. Can't beat Android and especially Samsung!
I would recommend this to a friendGreat Android phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great replacement phone for my old LG K40 phone. Great Android phone.
I would recommend this to a friendNice phone.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice phone, but a little smaller.Thought phone would be a little bigger.But still a nice phone.Nice color, too.
I would recommend this to a friendI expected more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it a lot, but the camera doesn't seem special to me. The Gemini's intelligence never responds well, and the real-time translation function for listening or speaking is very poor. It translates anything else. I expected more.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy JorgeA, thank you for sharing your feedback with us about your experience using the Samsung Galaxy S25. We value your candor as we continue to improve the functionality and performance of our product line. The Galaxy S25 camera excels in bright conditions, offering vibrant detailed photos and unsurpassed portrait mode. To fix Gemini not responding properly, please clear the cache and data for the Gemini and Google apps, then reboot your device, and ensure your phone's software and the Gemini app are fully updated. Please feel free to review, "Use Live Translate on Galaxy phones and tablets" to learn more about utilizing this awesome feature. Feel free to contact Support afterward if you have any questions or if you would like any further assistance. Thank you for being a devoted Samsung customer. - Debra
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switched from iPhone after using their platform for 12 years and I had no idea what I was missing out on.
I would recommend this to a friendSamsung galaxy s25
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing high-end device. The best. Grateful for the purchase and service provided
I would recommend this to a friendSamsung galaxy s25
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this phone very much. And its way faster than the galaxy 9+ I was using.
I would recommend this to a friendSamsung s 25
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Just needed an upgrade to the 23fe i had .. and my phone place didnt hsve these out yet, so went to BB to purchase it.
I would recommend this to a friendSamsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is good investment i like.........................
I would recommend this to a friendUpgraded phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service. Great product. Highly recommend.
I would recommend this to a friendS25
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone so far. Grrat customer service .. A little different than my samsung note.
I would recommend this to a friendGood phone, not durable
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used this phone for a couple months. Camera is great and apps run smooth. Eventually, the haptic vibrator, speaker, and charging port quit working. Never dropped or got wet. Unsure what caused these issues to happen all of a sudden.
No, I would not recommend this to a friendSamsung S25
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do I really need to leave one? Everybody know Samsung is the real deal and always will #Boom
I would recommend this to a friendNot really for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems like a great phone. I wish I would have bought a simpler phone…as a 72 yr old I do not use half of the capability.
I would recommend this to a friendBrand response from Samsung
Posted .Salutations Sandy, thanks for taking the opportunity to review your Samsung Galaxy S25. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. We understand that transitioning to a new device may often come with quite a bit of a learning curve. We try our best to mitigate this transition as much as possible by offering a wealth of resources to our customers. If you haven't checked out these resources, please feel free to do so at your leisure. We currently offer video tutorials, interactive simulators, device manuals, and software updates online to help you become better acquainted with your new device and its features. If you would like to share additional feedback with us or if you would like any further assistance, please let us know by contacting Support. Thank you for being a dedicated Samsung customer. - Debra
Title: Disappointed – Phone Died Within a Week
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Samsung Galaxy S25 from Best Buy on July 11. Right from the start, it had trouble turning on and would automatically reset itself. By the 8th day, it completely stopped working. The phone overheated, and I'm not even sure what caused it. I had no choice but to return it today. Very disappointed, especially considering it’s a brand-new device. I expected better performance and reliability from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RkRomeo, thanks for sharing your recent experience with using your Samsung Galaxy S25. We appreciate your candor as we seek to improve the functionality and performance of our product line. Samsung provides a 12-month warranty on your product for manufacturing defects in materials and workmanship. We understand how frustrating it may be to have a device that may not be functioning as intended. Please take a moment to review, "Samsung phone or tablet reboots repeatedly," "Samsung phone or tablet will not power on or off," and "Keep your Galaxy device at its normal operating temperature" to help resolve what you've described to be experiencing with your device. If you would like to share any other feedback with us afterward or if you would like any further assistance, please feel free to reach out to Support at your leisure. Thank you for choosing Samsung! - Debra
Camera did not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera did not work soon after I purchased the open-box item. BB staff conducted a diagnostics check and there were error codes. So, defective. BB staff made every effort to make me whole and I currently have a 25+.... so far so good.
No, I would not recommend this to a friendDo NOT trust BestBuy "Open Box Excellent"!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even though it was checked out by BestBuy Geek Squad, it would only charge to 4%. BB then ordered replacement which BB then cancelled a few hours later with no explanation. What a big waste of time dealing hours with BB Chat and ultimately getting nowhere. Do not trust BB Certified Open Box. BB made it my problem to solve their problem. At one point, I was told to drive 30 miles to exchange it. Never again!
No, I would not recommend this to a friendToo small!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am used to giant Flagship phones. At least 6.7 inch screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Smiley2023, thanks for sharing your sentiments with us about your experience using the Samsung Galaxy S25. If your Galaxy S25 is too small for your liking, please take a look at the Galaxy S25+, the S25 Ultra, and the Z Fold7. These larger screen options of these devices may be better suited for your liking. If you have any questions or if you would like any further assistance, please do not hesitate to reach out to Support. Thank you for choosing Samsung! - Debra
Missmyoldphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. It looks exactly like an iph and now with the samsung updates it operates like an iph. I miss my old ph.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KRMD, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S25. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. If you would care to provide additional feedback with us regarding your purchase or if you would like any further assistance, please feel free to contact Support. Thank you for being a cherished Samsung customer. - Debra
This is a piece of crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this phone a negative 20 stars I would. I've had this phone for a couple of weeks bought it brand new over $800 and it no longer is working. No one can hear me unless I use a Bluetooth headset. I called best buy, and they said call Samsung cause the return window is only a few days. Horrible experience and a waist of almost $900. Samsung will send me a refurbished phone. This a total scam.
No, I would not recommend this to a friend