Customer Ratings & Reviews

A quick purchase and incredible tension, the phone is the best

Highly recommend this flagship phone for anyone,simply doesn’t miss a beat.

Awesome phone! Long battery life! Great customer service at bestbuy!

Very good product I love it work perfect brand new phone, fully functional have the best camera in the world

This phone is amazing, It has the best camera❤️ The pencil works perfectly. It's almost a computer!

Nice phone and very durable to use the camera are top notch

Very good phone and people are really nice at this location

After using iPhones for almost a decade, I decided to switch to Android with the Samsung Galaxy S25 Ultra (256GB) — and I have to say, it’s been a refreshing change. I’ve been using it for about a month now, and here’s what stood out: Hardware: Pros: The phone feels extremely premium in hand — solid build quality and attention to detail. The screen is stunningly vivid and super responsive, thanks to the high refresh rate. Anti-reflective coating works great — easy to read even under bright sunlight. The fingerprint scanner is fast and convenient most of the time. Battery: I got the phone set to 80% max daily charge, and at the end of the day I am still left with 15-20% with an average of 4hrs screen on time. Cons: It’s a bit large for smaller hands. The protruding camera lenses make me worry about scratches (a good case is a must). I do miss iPhone’s Face ID — the fingerprint reader occasionally hiccups with a screen protector. Software & Performance: Pros: The freedom to customize every aspect of the phone is amazing. The new AI integration is a game changer — Bixby and Gemini both feel natural and genuinely helpful. Gestures and shortcuts make everyday tasks faster and more intuitive. Everything — from apps to media — feels snappy and smooth. Cons: I do miss Apple’s seamless ecosystem features like AirDrop, copy-paste, and Sidecar since I still use a MacBook. The sheer number of settings can be overwhelming at first (though the search function helps). Came with a bit of bloatware, but easy enough to remove. For longtime iOS users, there’s definitely a short learning curve — but after a few weeks, it feels second nature. Overall Verdict: The Galaxy S25 Ultra is a true flagship — premium, powerful, and packed with smart AI features that make it stand out. While I’ll always appreciate Apple’s simplicity, Samsung got me with the freedom to customize and just get things done. If you’re considering switching from iPhone, this might be the phone that finally convinces you. Highly recommended.

I recently upgraded to the Galaxy S25 Ultra 256 GB and overall I’m very impressed with what this flagship brings to the table. Here are my thoughts: What I love • The display is stunning — the 6.9″ QHD+ Dynamic AMOLED 2X panel with 1-120 Hz refresh really makes everything feel smooth and vibrant. • Performance hasn’t disappointed: the Snapdragon 8 Elite “for Galaxy” chip paired with 12 GB RAM makes multitasking and demanding apps feel effortless. • The camera system is top-tier: the 200 MP main sensor, and the upgraded 50 MP ultra-wide are particular stand-outs for sharpness, detail and low-light performance. • Design and build feel premium: the titanium frame, refined edges and IP68 dust/water-resistance give confidence and durability.  • The 256 GB storage gives plenty of headroom for apps, photos, videos — good peace of mind. A few caveats • The S Pen has seen a regression: Bluetooth “Air gesture” functionality has been removed, meaning some remote camera shutter / gesture features are no longer available.  • Charging speed is still “only” 45 W wired: while acceptable, some competitors offer faster charging these days. • Price is high: At a premium flagship cost (~$1,299 for the 256GB model) you definitely pay for “everything”. • For users upgrading from the very recent prior “Ultra” models, some improvements may feel incremental rather than groundbreaking.

Alright, so I’ve had the S25 Ultra for a little while now, and just being real—it’s kind of a beast. First off, the screen is crazy good. I didn’t think I’d care that much, but once I started using it, I totally got the hype. Super smooth scrolling, bright even outside, and the colors are sharp without looking fake. Watching anything on this phone just hits different. The camera is honestly one of my favorite parts. I’m not a professional or anything, but I’ve taken some pictures that look like I actually know what I’m doing. The zoom? Ridiculous. I zoomed in on the moon for fun and it actually looked good. And low light shots don’t come out all grainy like older phones—I was impressed. Battery life has been solid too. I use my phone a lot—work stuff, texting, YouTube, and way too much scrolling—and it still makes it through the whole day. Now here’s the thing: it charges fast, but only if you use the right charger. It supports 45W charging, but they don’t give you the charger in the box—you just get a USB-C cable. I bought the Samsung 45W charger separately and yeah, it’s worth it. It charges the phone super fast, like 50% in half an hour kind of fast. Performance-wise, no issues. It’s fast, smooth, handles everything I throw at it—games, apps, switching between stuff—it all just works without lag. Now let me be honest about the S Pen. I don’t really use it. I thought I might, but it just kinda sits there. And when you get a case, there’s this weird little cutout on the bottom corner for the S Pen, and it kinda messes with the whole clean look of the phone. Personally? I hope Samsung drops the S Pen next time and focuses more on battery or trimming the size a bit. Speaking of size—yeah, it’s a big phone. Like, it’s not something you one-hand easily. But after a few days, I got used to it, and honestly the big screen is worth it. Overall? Yeah, it’s expensive. But if you’re someone who actually uses their phone a lot, this one’s worth every penny. It feels premium, looks amazing, runs like a dream, and it’s one of those phones that makes you excited to use it

I currently own both the Samsung Galaxy S24 Ultra and the new S25 Ultra, so I can give a fair and real-world comparison. While the S25 Ultra is impressive on paper, in everyday use, I find myself preferring the S24 Ultra for its stability and overall balance. Pros of the S25 Ultra: 1. Display - absolutely stunning! The 6.9" Dynamic AMOLED 2X display with 120Hz refresh rate and up to 2600 nits brightness is one of the best I've seen. Content is sharp, smooth, and perfectly visible even in direct sunlight. 2. Camera - technically powerful! The 200MP main sensor, 50MP periscope, 10MP telephoto, and 50MP ultra-wide lens offer flexibility and high-quality shots. However, in practice, image quality is often comparable to the S24 Ultra - and in some lighting conditions, the S24 even wins with better color balance. 3. Performance - no complaints here. The Snapdragon 8 Gen 3 Elite handles everything you throw at it - gaming, multitasking, heavy apps - all buttery smooth. 4. Galaxy AI features - innovative but limited. Features like Circle to Search and Note Assist are genuinely helpful, but they're currently only fully functional in English or Korean and mostly limited to the U.S. and South Korea. Outside those regions, they feel like half-promises. 5. Long-term software support. Seven years of Android and security updates is a great move from Samsung - something I really appreciate. And now - Cons and Issues: 1. One UI 7 still feels unpolished Occasional freezes in the quick settings panel; Always-On Display sometimes fails to activate; Auto-rotate bugs in YouTube and the gallery app; Gesture responsiveness drops randomly. 2. S Pen Took a Step Back. The removal of Bluetooth in the S Pen is a major downgrade. No remote camera control or gesture features anymore - features I used often on the S24 Ultra. 3. Battery life & charging - just average. The 5000mAh battery is okay, but with Galaxy AI features running, it drains quicker than expected. Charging is limited to 45W, which feels outdated compared to competitors offering 65W+. 4. Galaxy AI geels overhyped (gor now). Unless you're in a supported region with English/Korean as your system language, many features just don’t work or are extremely limited. 5. Overall experience - I trust the S24 Ultra more. Despite all the power, I find myself using the S24 Ultra more often. It’s smoother, more consistent, and feels like a fully mature product. The S25 Ultra still needs some software refinement to feel truly flagship-worthy. The Galaxy S25 Ultra is a powerful device with next-gen features and excellent hardware - no doubt. But right now, it feels like a flagship still in beta. With software updates and expanded AI support, it could become the best phone of the year. But as of today, my S24 Ultra still wins in terms of overall user experience. Rating: 4/5

I am extremely satisfied with this phone. The display is bright and smooth, the performance is fast with no lag, and the camera quality is outstanding, especially for photos and videos. Battery life easily lasts a full day with normal use, and the S-Pen is very useful for notes and productivity. The build quality feels premium and solid. Overall, this is an excellent flagship phone and definitely worth the price. Highly recommended.

I’ve been using the Galaxy S25 Ultra for a little while now, and I’m genuinely impressed. The first thing that stood out to me was the battery life—it easily lasts me through a full day of heavy use (social media, videos, and even some gaming) without needing a charge. That’s a huge relief because I’m always on the go, and I don’t like worrying about carrying around a power bank. The display is absolutely stunning—super bright and smooth, perfect for watching Netflix or scrolling late at night. The camera system is also next level. Pictures come out crisp and vibrant, and the zoom is insane compared to my old phone. Another small detail I love is the S Pen. I didn’t think I’d use it much, but it’s been great for jotting down notes and quickly editing screenshots. Overall, the Titanium Black finish makes it feel sleek and professional, and it’s easily the nicest phone I’ve ever owned. If you’re someone who needs a phone that keeps up with a busy lifestyle and doesn’t die halfway through the day, this is the one to get.

I didn't need a new phone, but my phone fell off the ladder while hanging Christmas lights, and the screen cracked. Because i didn't have insurance on my phone, Best Buy wouldn't even try to fix it. But, they would for Iphone. So far, i really like my S25. It's more refined than my S21. I just need to figure out all It's functionality.

Enjoyed my S10+ for 5 years, but S25 Ultra is much better. Easy to figure out new features and upgrades. Crisper, steadier zoom. Night Mode finds stars not seen with the naked eye. New photo editing tools fun and easy to use. Much less glare in direct sunlight. Battery lasts longer than full day of heavy use. (I'm not a gamer and i don't stream long shows/movies, so I can't speak to that.) Sales rep at Best Buy was super kind and helpful.

Design (9/10): The S25 Ultra is definitely one of the most stunning phones I've ever used. Its design reminds me of the iPhone 5s. The weight distribution is fantastic, making it feel light in my hand. The placement of the volume buttons and the side button is spot on. That said, there are a couple of things I wasn't a fan of: The fingerprint sensor should have been on the side instead of on the screen. Using the in-display sensor isn't as convenient when holding the phone. Also, it lacks a feature similar to Face ID on the iPhone/iPad, which would have been a great addition. --- Display (9/10): When I first got the device, the screen looked pretty dull, which worried me. But after switching to QHD, changing the wallpapers, and adjusting the brightness over time, the phone seems to have adapted to my preferences. Now, the display is fantastic. Sunlight readability is impressive, even with a screen protector. It's a joy to look at. --- Battery (8/10): Wow! The battery life is amazing! My previous phone lasted a day, but the S25 Ultra gives me 1.5 days with 3.8 hours of screen-on time, and I still had 20% left. This is with adaptive refresh rate + 80% brightness + QHD + Dual SIM + (Data + Wi-Fi) always on. I'm deducting points because the box doesn't include a charger and it doesn't have true fast charging. Fast charging is like a 120 Hz display: you don't realize you need it until you try it. My old phone charged to 45% in 10 minutes and hit 100% in 35 minutes, while the S25 Ultra takes 30 minutes to reach 70%. --- Performance (9/10): The device runs smoothly. However, Chrome does freeze up sometimes, while the Samsung browser works perfectly. I don’t game much or multitask heavily, so I don’t have any major complaints. My experience has been pretty solid overall.

Powerful, polished, and packed with features. The display is stunning, performance is lightning-fast, and the camera system is top-tier for photos and video. Battery life easily lasts all day, and the S Pen is still a great bonus. Pricey, but easily one of the best flagship phones you can buy.

I recently upgraded to the Samsung Galaxy S25 Ultra, and it's easily one of the best phones I've ever used. The Titanium Black finish gives it a premium look and feel—very sleek and sturdy thanks to the new titanium frame. Performance-wise, the phone is an absolute beast. Everything runs incredibly smooth with the Snapdragon 8 Gen 3 and 12GB RAM—whether I'm gaming, multitasking, or editing videos on the go. The 6.9-inch AMOLED display is stunning, with vibrant colors and a super fluid 120Hz refresh rate. The camera system deserves a special mention. The 200MP main camera captures insane detail, and the AI features really help in tricky lighting. The telephoto and ultra-wide are equally impressive, and video recording in 8K is surprisingly useful. Battery life is solid. It easily gets me through a full day with heavy use, and the fast charging is a lifesaver when I'm in a rush. The only slight downside is the price, but for what you're getting, it's worth every penny. If you're looking for a future-proof, powerhouse phone with premium build quality, the Galaxy S25 Ultra is the way to go.

This phone has a great camera. However, I primarily bought it for its fast processor, large screen, and ease of use and have been amazed by it. As someone who traditionally tries to spend under $500 on a phone, I was rather impressed by how much better a phone really could be for gaming and opening documents.

Phone is super fast even with multiple tabs open. Cameras are top notch, screen display is excellent bright and clear. Photo editing with Samsung Ai is awesome. Battery lasts all day even when I'm editing multiple videos on CapCut. Truly a great phone that you won't regret. Best Buy made it super easy to order online and pickup in store.