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Customer reviews

Rating 4.7 out of 5 stars with 246 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 246 reviews
  • Rated 4 out of 5 stars

    S25ultra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone it's great, fast and bix screen, and more function.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone and people are really nice at this location

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Goodbye Samsung, Again!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to give Samsung another chance after the S24 U failed me, just to learn they failed me again with this S25U. Got the 512Gb at a great deal $1099 and wish i could keep it but eventually had to return and i felt such a huge relief of the idea i will no longer be stuck with this phone. The experience was very inconsistent and unpleasant, especially the battery. It was just terrible and gave me terrible axiety everytime i look at the battery and seeing it drops unusually fast every other minute even with light usage and switching off tons of things in setting just to squeezy a little more of it out. Like many others have said, Apps UI is no match to iOS apps honestly. Everything just feels fragmented, outdated, unpolished and inconsistent. Many people might not notice this but to me the experience is everything. Camera was amazing but struggle a lot in low like conditions. Like i got this phone and use its 100x zoom specifically for zooming in shows and concerts but the quality was just terrible compared to a 25x zoom on iPhone. The good things about this phone is mainly its display, customization, and the freedom of Android in general. If you feel like switching from iphone like me, give it at least 2 weeks to see if it truly works for you.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Aloha Mike, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy S25 Ultra. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy S25 Ultra offers a long-lasting battery life to keep you going all day. Its 5,000 mAh battery can last up to 31 hours of video playback before needing to be recharged. If you're experiencing less than ideal battery life on your device, please take a moment to review "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your device. Your device harnesses the power of AI throughout many apps and experiences. For example, the camera uses AI Zoom to take better zoom photos. You can use AI to edit images, like Generative Edit, which can fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. You are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. Let us know if you would like any further assistance or if you have any questions afterward by reaching out to Support. Thank you for being a steadfast Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    A mid-range cell phone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Design (9/10): The S25 Ultra is definitely one of the most stunning phones I've ever used. Its design reminds me of the iPhone 5s. The weight distribution is fantastic, making it feel light in my hand. The placement of the volume buttons and the side button is spot on. That said, there are a couple of things I wasn't a fan of: The fingerprint sensor should have been on the side instead of on the screen. Using the in-display sensor isn't as convenient when holding the phone. Also, it lacks a feature similar to Face ID on the iPhone/iPad, which would have been a great addition. --- Display (9/10): When I first got the device, the screen looked pretty dull, which worried me. But after switching to QHD, changing the wallpapers, and adjusting the brightness over time, the phone seems to have adapted to my preferences. Now, the display is fantastic. Sunlight readability is impressive, even with a screen protector. It's a joy to look at. --- Battery (8/10): Wow! The battery life is amazing! My previous phone lasted a day, but the S25 Ultra gives me 1.5 days with 3.8 hours of screen-on time, and I still had 20% left. This is with adaptive refresh rate + 80% brightness + QHD + Dual SIM + (Data + Wi-Fi) always on. I'm deducting points because the box doesn't include a charger and it doesn't have true fast charging. Fast charging is like a 120 Hz display: you don't realize you need it until you try it. My old phone charged to 45% in 10 minutes and hit 100% in 35 minutes, while the S25 Ultra takes 30 minutes to reach 70%. --- Performance (9/10): The device runs smoothly. However, Chrome does freeze up sometimes, while the Samsung browser works perfectly. I don’t game much or multitask heavily, so I don’t have any major complaints. My experience has been pretty solid overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pros review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Galaxy S25 Ultra is a powerhouse of a smartphone, pushing the boundaries of AI-driven features and premium hardware. Here’s a breakdown of what makes it stand out—and where it falls short. Pros ✅ AI-Powered Features – Samsung has taken AI integration to the next level, allowing users to perform multiple actions across apps using just their voice. ✅ Superb Cameras – The S25 Ultra boasts an impressive 200MP main sensor, alongside 50MP and 10MP telephoto lenses, delivering stunning photography. ✅ Brighter & Bigger Display – The 6.9-inch QHD+ screen offers anti-reflective technology, making it one of the sharpest and most immersive displays yet. ✅ Long Battery Life – With 14+ hours of tested battery life, this phone easily lasts a full day of heavy use. ✅ Snapdragon 8 Elite Performance – The latest chipset ensures ultra-smooth performance, making multitasking effortles

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth upgrade during promo.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of reviews says this is just a minimal up upgrade. Mayby so, but coming from a S24 Ultra, I can say there is a noticeable difference in speed. All my apps spring to life. Boot up is also much faster. Screen is very easy on the eye even at minimum brightness. Android 15 and One UI 7.0 takes a little bit getting use to. A few functions lacks customize options such as not being able to change the AOD clock. That'll probably change with future updates. The AI stuffs, I don't use too much and Google Gemini can't even set an alarm or calendar. As good as it is, I would not pay $1,300 for this phone. During promotion with a trade in, it's a good deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stability in Name brands

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There can be only two main stream brands in the mobile world Apple and Samsung. Remaining brands like pixel, motorola or oneplus may do one or two things better but will not have a maturity and consistency of an apple or a samsung product. I cant say its excellent in any feature but overall the device meets my expectations. UI/Ux are good. Hardware is excellent. Battery life and some unique features like Dex are great. Samsung had made it lighter and thinner compared to the last gen. Overall you can use this for a couple of years and keep trading in every two years as Samsung gives great trade ins. Ive have been upgrading every year with an average of 350$ per year from last five years. Best part about this phone is the trade in deals and DEX.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why did I take so long to swap.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's my first time jumping on Samsung S25 phones. Always been an IPHONE person that just got tired of all the restrictions that apple put on its customers. Why did I wait so long to switch. Well, this phone is amazing and easy to move around. This phone really feels like a business phone with so much use. I work in Aerospace and Defense and have to do projects sometimes and this phone has made some good pics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Deal on the Best Phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Samsung S25 Ultra from BestBuy, and I couldn’t be happier! The phone is absolutely incredible — super smooth performance, stunning display, and the camera quality is out of this world. BestBuy gave me the best price I could find anywhere, and the checkout process was quick and hassle-free. I’m genuinely impressed with both the product and the shopping experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S25 ultra

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Samsung S25 Ultra from Best Buy, and I have to say—this phone is absolutely perfect. From its sleek design to its powerhouse performance, it exceeds all expectations. The display is stunning, the camera quality is top-tier, and the battery life is impressive. Every feature feels thoughtfully designed and well-executed, making daily use a seamless experience. If you're looking for a smartphone that does it all, this is the one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Galaxy S25 Ultra 256GB

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    flagship smartphone that excels in every aspect, offering a premium experience for power users and tech enthusiasts. Its sleek titanium black design exudes sophistication, while the stunning display delivers vibrant colors and sharp details, perfect for gaming, streaming, and productivity. Powered by cutting-edge hardware, it ensures lightning-fast performance and seamless multitasking. The 256GB storage provides ample space for apps, photos, and videos, and with its unlocked capability, it offers the flexibility to choose your preferred carrier. The advanced camera system takes photography to the next level, capturing stunning photos and videos in any lighting condition. Durable, stylish, and feature-packed, the Galaxy S25 Ultra is truly excellent and worth every penny!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love that Samsung went back to the flat screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the S24 Ultra. Probably didn't need to but I'm glad that I did. Samsung ditched the curved screen and went back to flat screens and I love it. That, by itself, made it worth it. I'm sure there's new AI stuff and other features, but to be honest, I only got it because I like that the flat screen just feels better. Doing things on the edge of the screen is so much easier. Totally worth it for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My best buy ever!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy I bought this phone. No regrets. This Samsung Galaxy S25 Ultra is the best phone I ever had. It has super clear screen. The camera is amazingly nice and clear too. I had downloaded and installed many apps and yet, opening any app is a speed. The phone has a long battery life and with a fast charger, it only takes less than 30 minutes to fully charge. My best buy ever!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Longtime iPhone user

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a longtime iPhone user and glad I finally switched to the S25 Ultra. So many ways to customize your phone and make it your own. The S Pen is nice when you just need to make a quick note. I feel like Samsung need to get on board and include MagSafe in their phones. Overall a great phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgraded to the best phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from my s9 + to this and it's amazingly fast and looks better in every way possible. I feel like I just went from my grandparents black and white tv in basement to a 4k. The best buy team loved the nostalgic device I brought in. I was supposed to save 100 getting it it activated in the store too but I forgot to ask about it when I purchased it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Galaxy S25 Ultra = Unmatched Excellence

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung continues to dominate the Android phone market with the S25 Ultra. Having tried many different Android phones over the years, I came back to the Samsung Galaxy Ultra a few years ago. The power, interface, camera and battery life are unmatched and the S25 Ultra is no exception! Love the new features and continue to be a Samsung Ultra believer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung, the phone company for every budget.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone. Allways used buget friendly samung phones to mid range. I came from the A54 5g which was the gate way phone for me. I have love and respect for samsung cell phones. One for every buget unlike other phones. So, when after all these years i finally chose to buy a top flagship phone i made it Samsung. I choose this one for the advancement of AI, and the great visual display. Love Samsung for providing a cell phone for everyone..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device has truly impressed me with its incredible performance and innovative features. The sleek design and vibrant display are captivating from the moment you hold it. I've been particularly pleased with the camera's exceptional quality, capturing stunning photos and videos effortlessly. Battery life has exceeded my expectations, easily lasting throughout the day. Overall, I highly recommend this phone to anyone seeking a premium mobile experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My best phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from a Note 20 Ultra to a S25 Ultra. I love the size of a big screen phone but I can tell the difference between the quality of the pictures between the both. I bought everything I needed from service plans all the way down to screen protector before I took it out of the box, I purchased the otter box defender for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MY NEW TOY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I moved from a samsung s21 to the s24 ultra. The Samsung Galaxy S24 Ultra is an impressive phone that continues Samsung's combination of style, performance and features. The 6.8inch dynamic AMOLED display offers exceptional quality for all uses, such as video streaming or gaming. The build quality is premium, with the titanium finish adding a high end finish and feels more balanced than it's predecessors .

    I would recommend this to a friend
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