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Customer Ratings & Reviews

$1,419.99

Customer reviews

Rating 4.8 out of 5 stars with 1149 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are pleased with the Galaxy S25 Ultra's overall performance and camera quality, with many noting its powerful capabilities. The long-lasting battery life and fast processor speed are also well-received. Some customers find the phone a bit heavy, and there are changes to the stylus functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,149 reviews
  • Rated 4 out of 5 stars

    Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phones we have had in a long time...highly recommend them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price & Found desired color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time no delay and found the color I want for a great price only in BestBuy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Galaxy S 25 Ultra is Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not impresses with the Galaxy S 25 Ultra. The camera is supposed to be the best on the market but it's not super. Im very disappointed that the S Pen no longer takes photos. I wouldn't have gotten this one had I known that. Also, my Facebook reels take a long time to process and produces an error screen for a couple seconds. I didnt have that issure with the S 23 Ultra. I've done all the troubleshooting options I could find on line. The ringtones, and notification options are not great either.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Dawn, thanks for reaching out to share your thoughts with us about your experience using the Samsung Galaxy S25 Ultra. We value your critiques as we continue to make improvements on the design and functionality of our product line. The Galaxy S25 Ultra camera is one of the best on the market due to its combination of powerful hardware, versatility, and advanced software which includes a versatile zoom system, excellent dynamic range, and comprehensive video features like 8K recording and log format for professional editing. It offers bright and detailed photos, strong low-light performance, and features like the smooth zoom slider and Audio Eraser. Although the Galaxy S25 Ultra no longer has Bluetooth functionality, this S Pen can be used for creative tasks like drawing and note-taking or for productivity features like AI Select, Translate, and Magnify. Failure to load Facebook Reels in a timely manner can be due to variables such as poor internet connection, corrupted app cache, outdated app and/or phone software, poor app performance, or it may connected in your Settings as data saver mode can inhibit video quality. Feel free to check out, "Use the Galaxy S25 Ultra's S Pen" if you would like to learn more about your S Pen features. If you would like any further assistance, please feel free to reach out to Support. Thanks for being a loyal Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    awesome phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent phone, easy purchase, great deal with open box

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The customer service was excellent and the product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good recommendation. Good recommendation. The customer service was excellent and the product exceeded my expectations." Alternatively, a review could focus on the efficiency and ease of use of a product, stating, "This product has made my daily routine so much more efficient."

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone will recommendous phone through all my friends and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing phine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use samsung since 15 year ago and i didn't change for another one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dearborn

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Original stuff people there are very friendly 10 out of 10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love samsung

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love samsung. I have the 25 plus 25 ultra fold 6, fold 6,and truly love everything about these phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the cell phone, it has very good resolution.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice phone....................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Good Service And Good Price Thanks For You All

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best quality products

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality and good customer service I always recommend best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greet phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone it is awesome. Just what I need perfect size and has a lot of things that can help you everyday

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Very Good Peoduct

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Really like this phone and very good product and fast delivery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Galaxy S25 Ultra

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I felt so comfortable when I came. Everyone served me so well.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    POWERFUL

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    back to a flagship! i havent had one since the fold 3 and it feels nice. the new samsung ai makes everything streamlined.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love except question the charging

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product except I seem to need to charge it more than my old phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    dreamy upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is why i can neve leave Samsung. Happy to get this before the prices got higher. Was also discounted the day I went in to Best Buy!

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 3 out of 5 stars

    My hot phone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a week of having my new phone it began running hot and differnt apps would pop up when I didn't touch the phone.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Howdy FlorenceS, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy S25 Ultra. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Although your Galaxy devices may get warm sometimes, they have built-in safeguards to alert you and protect themselves if their temperature exceeds the normal operating range. Check out, "Keep your Galaxy device at its normal operating temperature" to learn about the factors that may affect your device's temperature. If you would like any further assistance after reviewing the resources shared, do not hesitate to contact Support. Thank you for being a devoted Samsung customer. - Debra Samsung