Customer Ratings & Reviews
- Model:
- SM-S938UZTEXAA
- SKU:
- 6612730
Rating by feature
- Display Quality
Rating 4.9 out of 5 stars
- Camera
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the Galaxy S25 Ultra's overall performance and camera quality, with many noting its powerful capabilities. The long-lasting battery life and fast processor speed are also well-received. Some customers find the phone a bit heavy, and there are changes to the stylus functionality.
This summary was generated by AI based on customer reviews.
Awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing cellphone, amazing best buy team I like best buy ever
I would recommend this to a friendLighter
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a whole lot different or better. Don't like the silver band around the edges that type of thing on Samsung starts to peak. The big positive is that it's noticeably lighter then my S23ultra was
No, I would not recommend this to a friendAmazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my phone. I love the color. Thank you!!!!!!!!
I would recommend this to a friendMY THOUGHTS ARENT LAW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am honeslty not impressed with the body of this device. The body reminds me of an IPhone and I am not a fan of the IPhone at all. Also, why change the placement of the power button? Over all this phone is ok.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there TFosterf, thanks for taking the time to review your Samsung Galaxy S25 Ultra. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a loyal Samsung customer. - Debra
A heavy and thick phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's great product, while too heavy and too thick. In addition, I love the dual sim card setting.
I would recommend this to a friendNice phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice phone, straightforward set up. Disappointed no dual SIM carriage.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings AltheaS, thanks for taking the opportunity to contact us about your experience using the Samsung Galaxy S25 Ultra. We strive to provide our customers with exceptional experiences and quality products. We're happy to hear that you're pleased with your new device so far. If you would like to share additional feedback with us or if you would like any further assistance, please do not hesitate to contact Support. We're always happy to listen and work toward a better experience for our customers. Thank you for being a loyal Samsung customer. - Debra
desec
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The same as always, the truth is they are still a long way from having good quality
I would recommend this to a friendPhone
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving the phone excellent customer services answers all my questions i asked.
I would recommend this to a friendNice phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box item/ customer return. But it was the last 1 with the storage i needed left in the store. Couldn't be happier
I would recommend this to a friendDefective Lemon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace my ageing S10+ and have been nothing but disappointed since purchasing it. The battery has been nothing but a problem, taking an abnormal amount of time to even begin charging, and not hold a charge for as long as it is supposed to. Tried taking it in for service but they could not identify the problem. Have been continually power cycling it to see if that could break the problem but to no luck. At the point of demanding a refund based on state lemon laws.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Chris, thanks for reaching out to share your experience using the Samsung Galaxy S25 Ultra. Slow charging on your Galaxy S25 Ultra can typically be fixed by checking your charger and/or cable quality, cleaning the USB-C port, and by ensuring "Fast Charging" is enabled in your settings. Be sure that your utilizing an official Samsung charger when charging your device. If you would like any further assistance afterward, please feel free to reach out to Support. We're always happy to help in any way that we can! Thanks for choosing Samsung! - Debra
Alireza
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The software has problems.There are some bugs in software.The crews in store didn't help me as well,but the sales women her name was KAT she was so positive.
I would recommend this to a friendBrand response from Samsung
Posted .Salutations AlirezaG, thanks for taking the time out of your busy schedule to share your thoughts with us about your experience using the Samsung Galaxy S25 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having more details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest contacting Support for further assistance with troubleshooting your device. Thank you for being a faithful Samsung customer. - Debra
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||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with the device big advancement in technology
I would recommend this to a friendSamsung S25 ultra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it is going to be faster than S 21, but it is not.
I would recommend this to a friendBrand response from Samsung
Posted .Aloha GeorgeG, thanks for sharing your feedback with us about your experience using the Samsung Galaxy S25 Ultra. The advertised Galaxy S25 Ultra is significantly faster and more powerful than the S21 Ultra, featuring a much newer processor with higher clock speeds (around 4.47 GHz vs. 2.9 GHz), better sustained performance for intense tasks like gaming, superior AI processing, faster Wi-Fi (Wi-Fi 7), and more advanced features. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a valued Samsung customer. - Debra
Phone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone. Easy pick up. Love this great phone love
I would recommend this to a friendNo Bluetooth SPen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Display isbt as good as my S22 Ultra. Although this has a S-Pen, it is not Bluetooth. That is the main reason i ge the Ultra. If I had know that. I would have stuff with my S22 Ultra or opted for the S25+.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings Keisha, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S25 Ultra. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. The Galaxy S25 Ultra's S Pen, despite lacking Bluetooth functionality, can be used for writing, drawing, and navigating the phone, including features like AI Select, Translate, and Magnify. You can also take quick notes, create memos, and access S Pen settings to customize. The Galaxy S25 Ultra offers several improvements over the Galaxy S22 Ultra. The S25 Ultra offers a more powerful processor, improved camera system, and faster connectivity. The S25 Ultra features a 200MP main camera (compared to the S22 Ultra's 108MP), a 50MP 5x telephoto lens, and enhanced video recording capabilities. It also boasts Wi-Fi 7 and Bluetooth 5.4 for faster and more efficient wireless connections. Additionally, the S25 Ultra has a brighter display, a titanium frame, and better battery life. If you would like to share additional feedback with us or if you would like any further assistance, please do not hesitate to reach out to Support. Thank you for being a trustworthy Samsung customer. - Debra
It was meh until it broke.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone itself was nothing really special. It would have worked much better if Samsung didn't shove their version of almost every app that comes standard on an Android (but somehow does it worse) on all their devices, but I went in expecting that. I was not expecting the battery to bulge and pop out the back panel. I was less expecting the $200+ protection plan I paid Best Buy for to be worthless. Won't buy another Samsung, won't buy anything else at Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there Blarkk, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy S25 Ultra. We value your feedback as it allows us the opportunity to improve the functionality and performance of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. When you have the opportunity, take a look at "Keep your Galaxy device at its normal operating temperature" to learn how you can help keep your devices at their normal operating temperature. Without having more details available regarding what may be occurring with your device and without being able to ask you any follow up questions to probe further, I suggest reaching out directly to Support for further assistance. Thank you for being a steadfast Samsung customer. - Debra
ONLINE PURCHASE COULD BE LOST IN TRANSIT!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I initially purchased an unlocked samsung galaxy s25 from best buy online as the phone was on sale. It was suspicious that the phone did not arrive as promised and it was supposedly "Lost In Transit". I went to the Best Buy physical store to inquire about this issue and apparently there have been several reports of products on sale that are lost in transit whenever it is purchased online and that the company who is contracted to do delivery is UPS. After several unsuccessful attempts to get my product, I ended up just purchasing another phone that is regularly priced from a physical best buy store. WHAT A DISAPPOINTMENT AND I FEEL SCAMMED!!!! I am so hesitant so purchase another product that nline especially if it is in sale as the likelihood of the product being lost in transit is high. So i want to warn potential buyers out there to be careful when purchasing items online, that there is a high chance you will not receive it!
No, I would not recommend this to a friendSamsung S 25 Ultra
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone set as locked when attempting to set it up with my service provider despite being a brand new phone. Ended up returning it because it essentially was useless.
No, I would not recommend this to a friendNot much to be desired could have done better on t
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly I get tired of these upgrades they always take away features like the air command on the stylus and the camera quality is not as good I also feel like the speaker quality isn't great either and that it's harder for people to hear me on this phone overall I wouldn't say it's much of an upgrade from the s23 not my favorite phone honestly I wish I could go back to when they made the notes those were good phones
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings KaitlinA, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy S25 Ultra. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Air command menu contains shortcuts to different apps and features that are compatible with your S Pen. To open the menu, remove the S Pen from your phone, and then tap the Air command icon (the pen) on the right side of the screen. Check out, "Use the Galaxy S25 Ultra S Pen" to learn more about the functionality of your Galaxy S25 Ultra S Pen. Without having more information available regarding what you may be experiencing with your camera or audio quality and without being able to ask questions to probe further, I recommend contacting Support for further assistance with troubleshooting your device. Thank you for being a dedicated Samsung customer. - Debra
Samsung S25 Ultra
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A few small difference from my S21 Ultra but the same problem of the annoying echo when using speaker and bad reception on calls.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy Magnus7864, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy S25 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. Please take a moment to review, "Speaker does not work properly on Samsung phone" and "Samsung phone has poor signal and cannot use data or make calls" to help resolve what you have described to be experiencing with your device. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Support at your leisure. Thank you for being a valued Samsung customer. - Debra