Customer Ratings & Reviews

Great phone. i was not trying to upgrade but it was time to do it.

Love the privacy option. Amazing. Camera is just perfect.

Excellent delivery not a single day delay on arrival

Great deal on the new phone the rebate was way worth it vs Samsung

Had the S26 Ultra for 2 weeks now and so far it's been amazing.

Samsung Galaxy S26 Ultra is an excellent smartphone!

Amazing phone the screen and camera are the best ive ever seen

The phone is excellent. The screen quality is too good.

Love the s26 ultra works great always a samsung fan

Great Camera up to 100x zoom, long battery life and durable.

Loved the phone, best buy services are awesome....

Great phone,one of the best purchases ive ever made.

Love the phone, fast and feels great to the touch.

It's a good phone, I love the privacy display mode.

Everything went good with my pre-purchase order and employee assistance with setting up my phone

I love this product. Only with one thing i'm disappointed samsung pen doesn't have Bluetooth.

I will change my review once I get an item but for now 1/5*. I have been buying Samsung ultra for 10+ years every year but in 2026 i so far I have bad experience with Bestbuy/Samsung and IDK whos fault it is. Order was supposed to be deliver by 3.11.26, as of 3.27.26 it is still not shipped with no communication of what happened or how and when it will get resolved.

Lighter then S24. Some apps gets stuck at launch, may be software issue. Camera seems to have better result.

I had one of the worst customer service experiences I’ve ever had with Best Buy’s trade-in program, and I would strongly advise others to be very careful. I traded in a Samsung Galaxy S22 Ultra that had no cracks and was in good condition. Before shipping it, I even had the device inspected in-store at their Oswego Route 34 location, where a Best Buy employee confirmed it was in good condition. After they received the device, I was shocked to be told that the phone was “shattered on the screen and back,” which is completely inaccurate and does not reflect the condition it was in when I shipped it. When I asked for photo evidence of this supposed damage, I was told that they do not provide any pictures—so there is no transparency or way for customers to verify their claims. To make matters worse, I was then informed that because they classified the phone as “cracked,” I would lose the promotional trade-in value entirely. This means customers are expected to accept their judgment without proof, even when it contradicts prior in-store verification. Their terms and conditions place all responsibility on the customer for any damage during shipping, even though they provide the shipping label. This creates a system where the customer carries all the risk with no accountability from Best Buy. In the end, I chose to have my phone returned rather than accept a drastically reduced value with no evidence provided. I will also be returning the new phone I purchased and taking my business elsewhere. This experience showed a complete lack of transparency, accountability, and fairness. I expected much better from a company like Best Buy.

Pretty good so far. privacy screen takes some getting used to but so far no compants.