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Customer Ratings & Reviews

Samsung - Galaxy S6 4G with 32GB Memory Cell Phone (Unlocked) - Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 469 reviews

93%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-15 of 15 Reviews
  • Rating: 1 out of 5 stars

    Issues With Screen

    Posted
    Issues
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    So I purchased this phone about two months ago and it worked beautifully from the start. The design is sleek and it runs effortlessly. However, out of the blue after months of taking care of this phone a patch of blue, what looked like ink, showed up in the top left corner of the screen. I removed my case and screen protector to check if it was the protector and it wasn't. So I figured I'd take it later to get fixed. Ten minutes later more purple spots showed up in random spots on my screen. Finally, an hour after the first stain appeared y entire screen is a shade of hot pink. I have turned it off and on multiple times and the pink is still there. Confused and upset, I went to the internet only to find similar complaints about this same issue with people who've recently purchased the S6. I have always loved Galaxy's and this is highly upsetting. If you purchase this phone buy it with an extensive protection plan and do not assume it will work perfectly fine because it's new. I will be seeking help with this issue soon but I fear facing replacement issues because I bought it unlocked, without a carrier. I would be very upset if I find that this issue, which was in no way provoked by negligent behavior on my part, can't or won't be solved and I've wasted $530.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Unlocked phone becomes locked after 1 month

    Posted
    Jikyew
    • My Best Buy® Member

    I purchased this phone in December last Year. When I first bought it, the phone was unlocked and could use any SIM card. After one month and past the return period, my phone became locked to T-mobile and now I can't use the phone. Best Buy will not do anything for me since its past the return period even though I didn't do anything to cause this to happen. I contacted Best Buy who told me to contact T-mobile who told me to contact Samsung and nobody helped me saying they can't do anything. Needless to say I am very disappointed with Samsung, T-mobile and Best Buy. I will never buy an unlocked phone from Best Buy again since I will never know if it will stay unlocked.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Defected Product. Ridiculous Fee to exchange.

    Posted
    SallyLee

    My phone got ran over by a car, so I had to get a new phone. After much research I decided that the Galaxy S6 was within my budget and has amazing reviews. But I realized something was wrong when it took 30% battery to setup phone. Even though I heard some negative reviews about the battery but this 2015 model phone is worse than my old 2014 model One Plus One. The sales person only informed me that restocking fee would apply to a "REFUND" not "EXCHANGE". He was not helpful at all. He told me they didn't have s6 in stock, after much persistence on my behalf that I saw its availability online site, he asked his supervisor whom confirmed that it was in stock. He did not once apologize to me. If I knew earlier that there would be a fee for exchanged, I would've purchased it from another company who doesn't charge for exchange. I am very angry at the terrible customer service, misinformation, and (unknown) expensive exchange fee. FYI the BestBuy location was Henrietta in Rochester, New York.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible Quality and no good customer service!!!

    Posted
    Matt228
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I just dropped it on my carpet accidentally in two weeks after purchasing. And its screen's gone and it has cracked little bit inside the phone. First, I just brought it to best-buy store which is near me. I explained whole story; it's dropped on soft surface and screen gone. They just said that this is out of warranty for condition. Nobody was responsible for this even fixing of phone with additional fee. They don't have good customer service. I never buy any samsung product from now. Because, I called samsung customer service and say me that you can send it to us and we will take care of it. But, they sent it back to me with unrepaired. Don't buy samsung phones because when it happens something, you never find someone to handle any issue! Also , samsung doesn't have any good customer-service.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    "Unlocked" Smartphones

    Posted
    Hoosier2016
    • My Best Buy® Member

    I purchased an "Unlocked Samsung Galaxy S6" Smartphone "on line" a few weeks ago. After I received the phone, I took it to a Verizon store to have it activated. To my surprise, they were unable to lock it into my Verizon account.... even Best Buy tried to activate it at no prevail. Best Buy had me return it for exchange towards a new "in store" Samsung Galaxy S7 (Verizon) smartphone. Best Buy and Verizon locked and activated the phone at no extra charge. Word to the wise, beware when considering to purchase an unlocked smartphone!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Part of the truth

    Posted
    Dissatisfied
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    When I purchased this phone I was under the impression that I would be able to activate it under a Verizon account. I bought the phone outright because it was the product that I wanted but it certainly wasn't able to be activated by Verizon. There were t mobile programs on the phone and that is a dead give away that it was not "unlocked" I called t mobile and they would send the codes to unlock the device but they were 3 weeks out. I lost my patients at this point and returned the device.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Lenovo Yga

    Posted
    TonyP
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This lap top has been nothing other than problematic since I purchased it. I likely will return it for a refund.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Broke camera

    Posted
    Adeline

    I got the phone a year ago and i accedenty hit it softly agnest a table and then the camera lense broke

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    MISREPRESENDED

    Posted
    LARRYLINDA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    WAS TOLD IF WE BOUGHT A UNLOCKED PHONES WE COULD GO WITH ANY CARRIER. THIS WAS A OUTRIGHT LIE

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not a good choice for all service providers.

    Posted
    Jakesnet
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Was not compatible with verizon wireless. Salesperson was not fully cognizant of this....

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad

    Posted
    Ritchie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    good design, good camera. bad performance, bad software, bad widgets .....

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    IT GET FREZE SOMETIMES AND THE BATTERY LIFE IS BAD

    Posted
    SIUNETWORKS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I WISH TO GET MY MONEY BACK AND GET A iPhone 6 CAUSE IS SO SECURE

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    not unlocked

    Posted
    elie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    this product is locked to T-Mobile. NOT UNLOCKED..

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Gear vr

    Posted
    Blabberering
    • Verified PurchaserVerified Purchase

    Only thing that makes this phone special is it works with the gear vr.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Does not work

    Posted
    Jhelle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Phone is open line but did not work for Sprint....

    No, I would not recommend this to a friend