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Customer rating

Rating 4.6 out of 5 stars with 1817 reviews

93%would recommend to a friend.

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93%
would recommend to a friend
Page 1 Showing 1-20 of 1,817 reviews
  • Rating 5 out of 5 stars with 1 review

    good phone

    |
    Posted .
    Owned for 11 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I bought this phone almost a year ago at the same time that I bought the watch and works wonder.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Excellent phone

    |
    Posted .

    I bought this phone for my Mother (was her birthday) she love it. She lives in Brazil, so we use the whatsApp application on the phone to see and talk to with each other,.

    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Its ok

    |
    Posted .

    So every time i am using it for more than 15min it starts over hearing, when im on a call, when charging, when using gps, when on a video call or playing games its extremely hot so i have to stop using it and let it cool down. Another thing, the screen cracked like the 4th day i got it, i didn't have a case on it but just by being in my purse it cracked, then called Best Buy and they said it was considered accidental damange so i have to get it fixed myself. Like its been 2 weeks i have it and it is just disappointing.

    No, I would not recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Takes excellent pictures and great resolution.

    |
    Posted .

    I have one so I really liked it, so, I got one for my Daughter for Christmas. She loves it and I love her. Thanks for a great Christmas.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Very good phone

    |
    Posted .

    It works as described in the Information all features and especially the camera.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Great

    |
    Posted .

    This phone is really good and I like this phone i love this phone

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Camera failed

    |
    Posted .

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     

    Poor camera. The camera failed in three years. The phone gets heated dramatically. Wasted $600+ on this product.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    WARNING!!! Pink Line on Screen

    Posted .

    It is happening in all Samsung S7 EDGE that all of a sudden a Pink Line appears on the screen. It is a software problem. Check forums before purchasing. SAMSUNG is not solving it.

    No, I would not recommend this to a friend
    • Brand response from MsSamsung
      Posted .

      Hello Pato, we understand your frustration with this phone. If you are still having issues, please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle MsSamsung

  • Rating 5 out of 5 stars with 1 review

    Awesome, but. . .

    |
    Posted .

    Hands down the best phone I have used to date. Excellent Cameras, FAST, superb battery life, amazing display. . . But. . . If you are looking for a device that will be regularly updated, the US Unlocked edition is FAR behind the curve. Samsung had a real shot at entering the US Unlocked market and put the carriers in their place with the fastest updates and upgrades in Firmware, but instead has taken to a quarterly update schedule while EVERY other version of the S7's will be on a Monthly schedule. If you are looking to use the this version for a BYOD for work, be sure to check with your IT administrator and verify that the quarterly patch schedule is acceptable. I know many require a device that receives regular monthly patches. At which time you should seriously consider the Phones by Google, the Pixel and Pixel XL. Also, expect it to be the last S7 of the entire S7 series to receive Nougat 7.0. Carrier Branded editions are already receiving the latest Android (at the time of writing this) with very few global variants left who have yet to receive the Update, considering the next Patch won't likely hit the S7 SM-G930U until mid to late March, I call this "FAR behind the curve". Bottom line, if you are looking for a significantly faster and less bloatware loaded device, and the security patch level update pace isn't a priority for you, then you will be absolutely thrilled with how the lack of carrier-ware helps with battery life and performance. BUT If you are looking for the latest updates on a monthly and regular basis, you will be best served with a Carrier Branded device. p.s. I'm giving 5 stars based on the phone's performance. If it was to be determined by Samsung's Customer Svc, it would be 1 star. ...posted from my SM-G930U on AT&T's Network (Go-Phone).

    No, I would not recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Great, but not great for AT&T customers

    |
    Posted .

    I purchased this unlocked phone with the intention of switching from AT&T to Verizon in the next couple months. Overall, the unlocked phone is just as good (and by that I mean ridiculously overpriced) deal as the Next plan. Either way, you're paying the $650+ for the phone, this way, it's all yours immediately. Also, there is a $99 warranty that totally replaces the phone for any reason- which you don't get with the plans anymore without a $200+ deductible. Overall, this phone is great. The features work well, it runs quickly, and the camera quality is amazing. It truly beats any iPhone in camera quality by a long shot, particularly in low light. However, being on an AT&T plan, my mobile data was not automatically connected. After sitting at a Best Buy for 2 hours, the employee, who had been on the phone with AT&T for 45 minutes, was able to only get my phone to connect with "e", "h", and "h+" data service- NO 3g or 4g. It seems to be just as fast, but not as 'good'? and a huge hassle to figure out with the unlocked phone. I've heard it's easier and better overall quality once put on Verizon. I'll just have to wait and see.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great phone

    |
    Posted .

    I love this phone because it has none of the bloat ware from any major phone carrier. It works on ATT and T-mobile networks and also works on any carrier overseas with out issues. Probably the smartest phone purchase i have made in the last few years. It has all the same features that all the major carriers do with the exception that it doesn't work with ATT WIFI calling but does with T-Mobile WIFI calling. ATT says you need their bloatware to make it work.

    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    S7 is good but not in-store purchase experience

    |
    Posted .

    Samsung S7 features are good. So far it is working without any issues. But not sure why its camera pixel is lesser than S6 edge. My purchase experience in Atlanta-Dunwoody Best buy store (opposite to perimeter mall) is worst. I never felt like this in my earlier Best Buy in-store purchases. The Best Buy sales person not focused and looks like not interested in selling the item. He is not interested in spending time in answering to the questions and tried to do multi-tasking. And more interested to talk to other sales person and customers in other table. During my earlier cell phone purchases, they used to help in putting cell phone covers and sim card. I am not expecting the same but atleast basic customer service ethics should be there. I thought of letting the store manager know about it, When i am leaving the store asked for the manager, but best buy folks who stand near the entrance asked me to explain the problem. I explained to them, they accepted by saying it should not have happened but from their reply i understand they don't want to call store manager.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Good Phone

    |
    Posted .

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    I used Samsung products for over 10 years and they work as expected for the most part. The camera quality is good but not as great as a Galaxy Note or Apple product. As soon as you hit the 3 years limit, issues start to pop up. About half of the calls did not go through. The phone did not even show that there were missed calls. Text messages also lagged or will not show up at all. Most phones are not expected to last beyond 2 years so it's not unexpected. In general, most Galaxy S series are good but a bit pricey for people who does not require more than the basic functions. One quality I do like is the size is more manageable than the other Samsung products.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    i switched from apple

    |
    Posted .

    I love this phone. I am a photographer and am loving the camera feature of this phone! My photos are superb! Huge difference from the iphone.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    The phone is great

    |
    Posted .

    The sales lady sold me a Verizon phone instead of the unlocked phone I requested and swore it would work on my carrier, cricket wireless, and it didn't. I then had to take time out of my work day to return it and I asked the guy at customer service if they had any unlocked phones in stock and was told no so I had it credited back to my account. I then went back to the Samsung area and looked for something else and talked to the sales girl who then showed me a whole case of unlocked Samsung S7 phones. Really Best buy?

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Best Samsung phone Ive had yet.

    |
    Posted .

    ok so I bought this phone and its been amazing. The battery life last me all day. Usually a 10 hour day is what I work and most of the time I keep the power saving mode on. The main things I do on this phone is surf the net, listen to music all day at work, and you tube and again the battery last!!!!! This is my second S7, My first one I returned because after about a week of using it I noticed every time I plugged my headphones in, they would easily get disconnected from the phone and then I notice that it just felt loose when I had them plugged in. I also had this in a life proof case since the day I bought it. So I got so lucky and returned them within the return period. At first I felt bad because I felt like maybe I was being to picky but then when you pay this much for a phone you want it to be 100% in fuctioning order. The best buy people looked at it and then said it was because of the life proof case not allowing the headphones to go all the way in so then I took my life proof case off in front of them, then they agreed something wasn't right and so I got an exchange. I do not regret buying the phone. I think its one of the best phones samsung has yet!!!!!!

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Really good smartphone

    |
    Posted .

    The Samsung S7 is highly capable. With a 32GB SD card in addition to the 32GB memory the phone is truly multifunctional device for apps, communication, social media, photos, movies, scheduling calendar, meeting notes, voice recorder, and many other items. A very stable well built device. It is truly GREAT that Best Buy offers this phone unlocked, without the usual garbage found on locked devices.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Smart phone for my son

    |
    Posted .

    My oldest son reviewed this product and had stated several times that he wanted it. I visited with him and decided to buy his birthday present early so went on line to see if Best Buy had it in the store; ordered it; waited the requested two hours and went to pick it up. Only thing was it did not have a SIM card which was not mentioned so he had to order one before connecting. A month later and he is so happy with his new Samsung as it does what the research has said it does. It is an attractive phone as well. Samsung and Best Buy made my son happy which makes me happy.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Samsung galaxy phones are worth it

    |
    Posted .
    Owned for more than 2 years when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    My daughter loves this phone and she still uses it till this day for on the go music, class work and more, this dropped it a few times and it still works. She stated she loves it because its a fast phone

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Best phone ever!

    |
    Posted .

    I research stuff until my brain feels like it will explode...and of course we are all looking for specific things that matter most to us. That being said, I picked this phone for many reasons mainly the camera, which is absolutely amazing, and unlocked because I live in an area that gets almost no reception and I knew I was going to have to try many companies to find the right one that worked. I did with Verizon, but I want the option to change anytime I want. I also needed a phone that would work in other countries without a crazy amount of work. This is that phone. One note though....if you buy it at Best Buy they only give you 14 days to get insurance on it and I was out of the country immediately after purchasing and could not get back in time to purchase the insurance so I am without insurance....make the 14 day window as they have showed me no flexibility here.

    I would recommend this to a friend