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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2996 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers frequently mention the Galaxy S8+'s camera, praising its quality and performance. The battery life is also widely appreciated, with users commending its longevity. On the downside, Bixby, Samsung's virtual assistant, receives criticism for its lack of utility. The phone's fragility and susceptibility to breakage are also concerns for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 2,996 reviews
  • Rated 5 out of 5 stars

    Really good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife she is really loving it and even though they released a newer version the S9 she is very happy with her phone and prefers it over the other.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greatness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Galaxy phones for years now, ever since the plethora of issues with my iPhone. I love the operating system and features. This phone is the best currently on the market.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great Samsung S8 plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good qualities products I its only good during black Friday only.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Galaxy s8 plus is awesome and getting it thru best buy has been best and like always good experience. Best buy is the best and fast shipping. Thank you best buy. Awesome price too.

    I would recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 1 out of 5 stars

    My worst experience at Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy my cell phones at Best Buy. I have been using a Samsung S7 edge that I bought there since last year and I decided to upgrade for the S8+. I bought a open box phone online during the 4th of July sales. The phone arrived a week later but an issue... it has problem updating the date ... it was always showing the date of the next day... therefore my appointments were just popping up 24 hours in advance.. I tried everything I could but still had the same problem. I have never gotten this problem with my S7 edge. So I decided to return the phone. I when to best buy, explained the problem and asked if I can change the phone.. they said I need to pay $35 restocking fees... for a phone I bought open box and which has issues... The customer service last just told me.. they tested the phone and it has no problem but she refused to show me how it was working... so I decided to take my money back even though they still charged me $35... I just have a lot a regret... I could have waited the prime day... but I trusted Best Buy... This is really miserable...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used rewards points and discounts and a sale price to buy this phone. Very happy with the phone. Lots of new features. I am coming from an S5 so there is lots to learn.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Galaxy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so in love with my Galaxy 8+ . Biixby is great I love to play and to learn. And the ease of face recognizing to unlock the phone is so great. There are so many more things ,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung at it again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung make quality products. This S8 is another example. The phone is sleek, and comes with lots of Samsung surprises. It is rather sturdy and worth every penny

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this phone. Had no issues wit it or woth seevice providers accepting it. I lost it on vacation and have since upgraded to the Note8. They are very similar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Samsung phone I've owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned many Samsung phones but this one is the most comfortable one of all and very dependable. If your looking to upgrade or switching to android this is the one for you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speedy Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This version is the unlocked version without the telecom bloatware. With less bloatware, the phone is much snappier in daily use. The screen is fantastically brighy and sharp.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Serious power and beauty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply a great phone. Screen is stunning and remarkably readable in varying light. I use this as my travel computer with a 256gb SD card. No need for a laptop most of the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    How could you resist

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone with excellent display and big screen. I have had no issues with the phone chipping, breaking or anything else. I purchased a fold over cover and had zero issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to be a IOS person got tire of all the updates and bugs that came with it don't have it with android. The phone itself is wonderful light easy to navigate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone I have owned yet! Love the screen and the features. Only down side is the plus is a little large for some of the front pockets on a few of my pants.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got this item as a gift for my husband, and he has continously been showing his appreciation, It's a great phone and the new features has him unable to leave it alone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for gaming very good for browsing Internet nice loud volume, my phone is still working even though display has been broken six months ago

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great overall phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked the Samsung Galaxy S8 Plus because I've had all Samsung products and I really enjoyed there workmanship and wonderful product they put out so I'm quite pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the S8+. Its an incredible phone with many apps I can use. The screen is big enough for me to watch videos comfortably and has a huge story space.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We love that you love your S8+! Your positive feedback is appreciated. ^Ash Samsung

  • Rated 5 out of 5 stars

    Great phone brand to switch to for an upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Switched phone brands and do not regret decision. Excellent shopping experience. Staff went over and above to meet my special requirements.

    I would recommend this to a friend