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Customer Ratings & Reviews

Samsung - Galaxy S9+ 64GB - Coral Blue (Verizon)-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 2918 reviews

98%
would recommend to a friend

Expert rating

Rating 4.5 out of 5 stars with 30 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-13 of 13 Reviews
  • Rating: 1 out of 5 stars

    Worst Phone I have ever owned

    Posted
    JereS

    I know based on the title of my review it may seem like an exaggeration, but this phone is legitimately the worst one I have ever owned. Maybe you are reading this our of curiosity and excitement for this phone. My advice is to wait or to buy a different phone. The hardware works ok so far, but there are terrible software problems. I will list them out to save you your sanity. 1. The phone automatically rejects call. You may swear you thought your phone range and you have no notification. What it does on its own is reject calls with a text and tells them you are too busy right now. The only way to catch it is by checking your call log and texts. My phone doubles as personal and business. This has been a complete disaster as you can imagine. I have had the phone for only two months. 2. On top of the call rejecting this phone does not tell you when you have voice mails. No settings will fix this. You have to get other apps to avoid this. 3. Phone will make notification noises for no reason and for some legit notifications it goes off like a fire work. Ringing and vibrating excessively. My friends and coworkers are legitimately shocked when this happens and I have to tell them its nothing. TO which they question if it could really be nothing or if I am embarrassed. Then I show its a dumb push notification from an app and nothing important. 4. The curved screen is awful. Its nearly impossible to hold this phone without a part of you hand accidentally touching the screen. The curved screen serves no purpose at all from what I can tell. It displays no information and goes black when playing videos. Its a design flaw and a complete mistake by Samsung. 5. The phone gives me warnings all the time. Whenever I wake the phone up it gives me a warning that never stops. Every time I have to say ok to some ridiculous warning like it got woken up too violently and didn't like it. Its very annoying. 6. The wake up screen button and volume buttons are right across from each other. The most natural way to wake up the phone is to hold it with one hand and brace one side while pushing the button on the other. Because you brace against the volume button and the wake up button you accidentally push both all the time. When you do that the phone does nothing. Oh and don't hit the worthless bixby button. Seriously that thing is a complete waste. Look I'm not an I phone guy or with any other company. I don't care what you buy, but I am trying to save you from making the same mistake as me. I had an LG phone before this and it was good besides the time it died, but they replaced it. Don't buy this phone and save yourself. Don't be fooled by the endless positive reviews. This is not a good phone and I have to find a way to get out of it now. Save yourself!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    It worked for four months.

    Posted
    David
    • My Best Buy® Member

    Turns out waterproof Samsungs are plagued by a known issue whereby the moisture sensor present in the charging port activates falsely or does not turn off. Apparently this goes all the way back to the S7 and still is widely reported for the 9 series. The only way to fix this issue is to get your hands on a box and some bubble wrap, mail your phone in to Samsung, and wait three weeks without a phone from the moment you send it out. If you have a backup device (like I do) you may find yourself being content with just sticking with the backup and enjoying life. When it was working, I have to be honest - as a tech savvy former iphone user this phone felt like everything i did was a battle. I knew what i was doing but the phone seemed to have a mind of its own, trying to prevent me from achieving my task. Lots of little tedious oversights that add up to a major annoyance, such as needing to swipe to be presented with a passcode, tempermental interactions with non-samsung brand SD cards, etc... Good looking phone and i was hoping i could leave apple forever but it appears the one advantage i didnt quantify was the OS reliability and now, most importantly, in-person live support winning out over a 21 day mail-in service cycle. Heed this warning.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Paid Full Price for a non working phone

    Posted
    Russ

    This isn't really a problem caused by Best Buy and I didn't notice my problem until after their 14 day return policy. However I still paid over $700 for an S9+ during the last week of June and the phone didn't even make it a month. I bought a case and screen protector with the phone. This phone hasn't lived a rough life but it is still broken. The rear wide angle camera will no longer focus. I contacted Samsung and performed all of their troubleshooting steps. I additionally tried to solve the phone myself. I work as a systems administrator and trouble shoot technology all day. No matter what we tried we couldn't fix the issue. I now am left with the option of having a 3rd party fix my phone or sending it away for 2 weeks while Samsung looks at my phone. Either way I feel like I will end up with a refurbished phone in a couple weeks and my biggest problem is... "I didn't pay so this much for a refurbished phone. I paid for a working phone with a camera!"

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Screen reactions

    Posted
    Kimberly
    • Verified PurchaserVerified Purchase

    After a month of use, a small part of the bottom half of the screen stopped working. Trying to type sentences is difficult now when holding the screen in the portrait position (some apps will not allow the screen to rotate). The b and n key do not work, the backspace key is extremely slow to react, if it works at all. The up arrow for capital letters hardly works (sometimes you have to hit it a few times for it to work). The phone has NOT been dropped at all. It had been working fine up until yesterday afternoon. I will try another S9+, but if it happens again, I don't think I will go back to another Samsung phone. Best Buy will not swap the phone out, I need to put a deposit on a replacement phone which will be sent to me and then I need to send in the current phone or else my card will be charged, which is understandable. Just wish Best Buy, Samsung and Verizon would help out a little more since it is difficult to use this phone now for work.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Big Disappointment

    Posted
    BarnieLouie
    • My Best Buy® Member

    I loved this phone at first. Then all of a sudden all my texts were ‘failing’ if there was a picture or an emoji in the text. After hours on the phone with Verizon tech support, it turns out it’s a Samsung issue with the Samsung 9’s. It’s been this way for exactly a month today and there doesn’t seem to be any solution soon. Don’t buy!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    DID NOT LIVE UP TO SAMSUNG QUALITY

    Posted
    DISAPPOINTED
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have always had Samsung phones and I loved every one and this phone I hate. I am lucky if my customization's work and I can never get any notices to work. I am no stranger to Samsung but I have to say I am disappointed with this product. I have tried EVERYTHING TO fix the problems and nothing works.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    To many ads

    Posted
    Travis251281

    Google has a new future that makes of there phones almost unusable every 5 mins the phone crashes no matter what u r doing so u can get an ad. So if u plan on making a text, play on an app pr playing a game on ur phone u should get an iPhone

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Lemon

    Posted
    RicRacer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I've been a Samsung fan for years this is the first time I ever got a phone that didn't work properly I think I got a lemon but I will still continue to purchase this brand

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very easy to use and very stylish in looks

    Posted
    pipier
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Very easy to operate and download contact list. Synced right up to my Sampson Galaxy watch (also recently purchased). Very happy with the purchase and would recommend to others.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    junk

    Posted
    nick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    junk never even received the phone and they want me to write a review

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Hated it

    Posted
    Gaby
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Phone was not for me. Returned it the next day for Apple phone.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Nothing much

    Posted
    Nickhawaii96
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Just like a samsung galaxy s8 battery easy dies phone easy go virus

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Love it

    Posted
    Brena
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I love my phone!! Would not have anything but a Samsung

    I would recommend this to a friend