Customer Ratings & Reviews

Good day CharlesV, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy SmartTag2. We value your honesty as we improve the design and functionality of our product line. Transitioning to new devices can feel mind-boggling at times. This is why we offer a plethora of resources that our customers can take advantage of to help with that learning curve. We currently offer interactive simulators and video tutorials to help you get to know your new device and its features. We also offer device manuals and software updates, if you find yourself in need of those as well. If you have any questions or if you would like to share any other feedback with us after reviewing the resources shared, do not hesitate to contact Support. Thank you for being an unwavering Samsung customer. - Debra

Howdy JeffL, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy SmartTag2. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a on our products for manufacturing defects in materials and workmanship. The SmartTag2 utilizes the SmartThings Find network which consists of many other "findable" Galaxy devices that work as beacons by sending out signals. Once these beacons detect a signal from a device that is being sought out by its owner, they will relay that information to the SmartThings Find network; allowing you to see the approximate location of where your lost SmartTag2 last transmitted its signal. Other Galaxy users that are participating in the SmartThings Find network help with updating your SmartTag2's location within the app. We would be more than happy to assist you with what you may be experiencing with your device, but we need a few more details before we can do so. Please feel free to contact Support if you would like any further assistance with troubleshooting your device. Thank you for being a valued Samsung customer. - Debra

Howdy Jibaty, thanks for taking the opportunity to share your experience with using the Samsung Galaxy SmartTag2. These advanced trackers, attachable to any item, can be easily located via the SmartThings app without incurring additional costs for basic tracking services. These devices are designed to work seamlessly with Galaxy phones and tablets equipped with the latest SmartThings app version. A single device can manage up to 200 SmartTags, though wireless communication limits may restrict simultaneous connections. It's important to note that each item can only be associated with one SmartTag at a time. The SmartTag2 utilizes the SmartThings Find network which consists of many other "findable" Galaxy devices that work as beacons by sending out signals. Once these beacons detect a signal from a device that is being sought out by its owner, they will relay that information to the SmartThings Find network; allowing you to see the approximate location of where your lost SmartTag2 last transmitted its signal. Other Galaxy users that are participating in the SmartThings Find network help with updating your SmartTag2's location within the app. If you would like to share any other feedback with us or if you have any questions, feel free to reach out to Support. Thanks for being a loyal Samsung customer. - Debra

Hi Esmeralda, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy SmartTag2. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. The SmartTag2 utilizes the SmartThings Find network which consists of many other "findable" Galaxy devices that work as beacons by sending out signals. Once these beacons detect a signal from a device that is being sought out by its owner, they will relay that information to the SmartThings Find network; allowing you to see the approximate location of where your lost SmartTag 2 last transmitted its signal. Other Galaxy users that are participating in the SmartThings Find network help with updating your SmartTag2's location within the app. Without having more details available regarding what you may be experiencing with your Galaxy SmartTag2 and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like any further assistance. Thank you for being a cherished Samsung customer. - Debra

Hi Dillonb, thank you for sharing your sentiments with us about using your Samsung Galaxy SmartTag2. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy SmartTag2 keeps freezing or slowing down, remove the battery and reinsert it. If needed, you can also reset your SmartTag2. Here's how: 1. Insert the ejection pin supplied with the product or a clip into the battery tray hole and pull out the battery tray gently from the battery tray slot. 2. After pressing and releasing the button once, insert the battery tray into the battery tray slot while pressing the button again. 3. Hold the button for more than 7 seconds until the product makes a sound. If the battery has not been properly recognized, the product will make a sound immediately after inserting the battery. If this happens, try the method again. Please ensure the SmartTag2 is properly connected to your phone's network and that the SmartThings app is up to date. Also try clearing the SmartThings app's cache and data, or even uninstalling and reinstalling the app. If you have any questions or if you would like any further assistance afterward, please feel free to contact Support at your earliest convenience. Thank you for choosing Samsung! - Debra