The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 1,823 reviews
Rated 5 out of 5 stars
Top Service
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
He lives this devise! Its print is large enough he doesn’t have to stress to read articles.
The man who helped set everything up was amazing!!!!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works great! I don’t do too much that would drain the battery or really push its limits, but it does everything I need it to do and very user friendly.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Tablet purchased May 30, 2024. Mainly used to read books, and download netflix to watch while traveling. Started having issues with the A9's wi-fi, a couple of months after purchase. Noticed webpages taking longer to load, and wi-fi connectivity kept getting slower and slower. I'd notice the wifi icon go from white, connected, and then go gray, disconnected, every 10 seconds. I'd stand by my home router with no improvement.
Supposedly, the tablet has a 1 year warranty. Called Samsung Support on October 15, and was told it would be covered under warranty. I shipped it to their repair center, and they received it. 7 days later I receive an email (10/22) stating that after careful consideration, they decided that it's not under warranty. No explanation as to why it's not under warranty. I paid $269 for this, and they want to charge me $172 to fix it. It's only 5 months old.
I tried calling Samsung that same day, and was in the call queue on hold for 30 minutes, when the call dropped. That happened twice. Decided to call first thing in the morning, when they opened. Called and was on hold 27 minutes, before the call was dropped. Called right back, and got through. Checked email (10/23), and saw that Samsung is shipping unrepaired tablet back to me, still no explanation.
Spoke to Samsung Customer Service and the rep was able to give me an explanation. He stated that warranty was voided due to motherboard damage, due to impact, and that it would need replacing. I keep a case on the tablet. It may have dropped from my desk, onto the carpeted floor maybe twice.
The wi-fi chip is soldered on the motherboard. The only way to replace anything on this tablet, is to replace the entire motherboard. All components are soldered on. Very convenient to use this as an excuse to void warranty.
Wish I'd looked at the complaints on reddit, because evidently poor wi-fi connectivity is a common issue with this model of tablet. Avoid Samsung. Some may say that I should have handled with care better. I'm an adult, so I don't intentionally drop my electronic devices. I paid too much money to be careless.
But you live an learn. Last Samsung product for me. This is the second Samsung product that I own, that didn't live up to expectation.
Hey Mike, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Tab A9+. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. Feel free to check out, "Galaxy phone or tablet Wi-Fi connection issues" to conduct some simple troubleshooting steps that may help resolve what you have been experiencing with your tablet. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Samsung Support at your earliest convenience. We're always happy to help! Thank you for being a trustworthy Samsung customer. - Debra
Rated 5 out of 5 stars
Samsung
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great Tablet. Attend my requirements to Stream my Local TV and to do somo work home.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this as a gift for my grandmother. She wanted a tablet to play games on and this was a great choice! She uses it every day! Just make sure to purchase a good protective case!
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am so happy with my Samsung Galaxy Tablet. I am not a tech person and I am elderly, so I need a user friendly tablet that is easy to set up and use. This tablet is it.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this for my kids but eventually realized its such a great tablet that I use it more than them! Have used it on a trip already great response time, Super easy to use great display and sound and most of the price! Definitely worth it!
This reviewer received promo considerations or sweepstakes entry for writing a review.
I'm enjoying this tablet. It works a lot better than my old one. A lot more convenient than taking my laptop with me & can get the same amt of work done
This reviewer received promo considerations or sweepstakes entry for writing a review.
The tablet is good and smooth
Will be good for watching Movies, and video streaming
In chrome browser
I am using for work apps like Outlook and Excel, it is smooth and good
No high ends game willnot work better