Customer Ratings & Reviews

Got this as a gift to replace my partner’s aging Galaxy Tab 2, which she was happy with for many years. Unfortunately, the onboarding process for the S9 was so agonizing as to completely tank her perception of the entire product. Suffice to say she was aggravated, and I felt like I gave her a crappy present. I’m returning the tablet tomorrow. Based on her experience, I have some advice for Samsung: 1. Stick to producing great hardware. Let Google manage the software—that’s the experience users expect, and if they’re invested in the Android platform, that’s the experience they want. Inserting your own software that duplicates Google’s is confusing and frustrating. We don’t want your backup services. Why would anyone use Bixby when they can say “Hey, Google”? It’s confusing and lards up the operating system with services that duplicate Google’s. 2. Don’t make users sign up for a Samsung account. This is related to advice #1, but if I don’t want to use any of Samsung’s services, I should be able to set up the tablet without creating a Samsung account. This appears not to be an option. 3. Give your attorneys a day off. The attorneys should not be dictating the onboarding process. The number of T&Cs a user has to swipe through and agree to is astonishing. What rights are we giving away exactly? The problem is that you’re requiring users to accept terms and conditions for services they don’t intend to use. I think we had to agree to terms for a kitchen appliance we don’t have. We also had to agree to the terms for using Bixby, which we weren’t going to use. Again, give the attorneys a break and keep them out of the design meetings. Maybe we’ll check out Samsung tablets again in a few years, or maybe we won’t.

Best android tablet that runs Android 15 smoothly!

The graphics are amazing. My boys use it for school and gaming. So far no lag. My boys love them.

Mom is 86 and has no issue using this tablet and pen. The screen is very clear and easy for her to see. She plays videos of her great grans and the speaker is clear and the volume is high enough

The screen is nice and bright, although it's time they are edge to edge screens.

I actually like this tablet. The AI feature are decent. And so is the display

Never owned a tablet, but I'm glad I purchased the Samsung S9. Like the expansion slot for the micro sd card. The pen is great to tap screen commands or scroll web pages.

Great hardware, beautiful design. Excellent pen. Better cover than anything for ipad. BUT, killed by too many lazy app developers that dont make tjeir apps wprk on androod tablets. Even best buy app only works in portrait. Sadly sadly had to return.

I had this table for about a month now, and ive done gaming and photo editing with it. Havent had any issues with it. It is great I absolutely recommend it!

This tablet is amazing with wonderful features. It provided me with all that i wanted and camera and sound is second to none.

Great tablet! Resolution is amazing. The higher storage and ram may not be worth it unless using for intense work purposes but the better screen is worth it.

Lovely value with this beauty. Great for the price.

As name goes, Best Buy!!! Good stuff; helpful ataff Its all worth it,,, my kind of store to keep!

Wonderful tablet. The features are as good as they were advertised

Outstanding device. Perfect in every way imaginable. Even the speakers sound good. Only thing missing is a headphone jack.

Great tablet especially for samsung users seamlessly go fro. Your phone to the tablet! Really fast with great display!

This was exactly what i wanted. Works well for my games.

It is super streamlined and smooth! It has so much versatility. Glad I purchased.

Great purchase. Staff member who transfered info was fabulous and very patient with me.

Love this tablet and appreciated the young man that helped us to get just what we needed!