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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 177 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Durability

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are positive about the Galaxy Tab S9 11" tablet's screen quality, battery life, and performance, with many praising the vibrant colors and clarity. The ample storage and ease of use are also frequently cited as strengths. While some find the device a bit larger and heavier than previous models, the main negative feedback centers around the high price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-177 of 177 reviews
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice upgrade. Had Samsung Galaxy S6. Some new features.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Galaxy Tab S9

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tablet is internet only. There is no SIM card slot and cannot be used with mobile data. If I had known that I would not have bought it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there SweatyInOhio, thanks for taking the time to review your Samsung Galaxy Tab S9. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. You are correct! The advertised Galaxy Tab S9 is a Wi-Fi/Bluetooth enabled device that lacks cellular compatibility. You may be looking for an LTE version of this tablet, if you would like to have wireless data services rendered. If you would like to share any other feedback with us, feel free to reach out to Support. Thank you for being a loyal Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Product Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product! I recommend this to anyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new tablet and don't even use my laptop anymore

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tablet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fantastic. Great sound and picture. Very happy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Terrible pickup and trade-in experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit of good quality. Pickup and trade-in experience at BestBuy terrible.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great for productivity but a little underpower

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using it feels smooth but when doing video editing on it, it takes a long time to export. Gaming on the tablet was great, i just wish i can turn up the graphical sertings a little bit. Overall, its a okay tablet.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Salutations Handy, thanks for taking the opportunity to review your Samsung Galaxy Tab S9. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please do not hesitate to reach out to Samsung Support if you have any questions for us or if you would like to share any other feedback. Thank you for being a dedicated Samsung customer. - Debra Samsung

  • Rated 3 out of 5 stars

    Too small for music

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tab turned out to be too small to display music on a music stand, so we returned it and bought a 14.3 inch Ultra

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi KarlH, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Tab S9. We understand our customers have a range of needs and wants from their chosen device. We are so happy to hear you were able to exchange the Galaxy Tab S9 for the larger Galaxy Tab S9 Ultra to best suit your needs for your sheet music. Thank you for being a Samsung customer. -Elizabeth Samsung

  • Rated 2 out of 5 stars

    Touch not working well

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The s9 tablet is very good gear to have for work and entertainment. I have been using it and learning it for several weeks. But I have to give a low rating as for some reason my unit does not respond to the s pen or touch very often. Sometimes I have to restart the unit to have the touch working again. I wonder it is only due to my unit quality issue or ...? Any feedback from Samsung maybe?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy online nightmare

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is not about the tablet, rather about Best Buy. They shipped me the wrong item, and to top it off shipped the tablet that did not match the serial number on the order. I could not return it to the store, as the serial number did not match. Now, I have to ship it back, hoping I do not get charged $ 45 for opening the box. I am also hoping I do indeed get a refund as I mentioned earlier : serial numbers dont match. Customer care was in the Phillipines, so that was an ordeal in itself, speaking to and understanding the person on the other end.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stop sending emails

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As long as Best Buy keeps sending me emails I'll keep giving bad reviews . Don't be fooled by the Full HD resolution.. Picture is blurry. Unforgivable for a 30" TV.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth Enough

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My product got hangs very much just on the day of purchase which made me feel very bad. Samsung has to look into this hanging problem and resolve it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Solid Quality, Good Battery Life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung tablet is top quality, bright enough in daytime, fast, responsive. My primary use has been as a control surface for mixing equipment in live band situations. After being in use over WiFi for a 5 hour show period, battery is still as high as 60%. Of course use watching full screen videos could in theory drain battery life faster.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    android os support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the problem with android devices is that you pay all that money for a nice device then after several years you can't upgrade your OS without buying a new device should have support/upgrade for around 12 years

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Always preorder for promotion discount!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I compared prices and found the best price in "Samsung" with the promotional discount (Total saving of $240). The price came to be $745.19. I choose the S9 for easier to carry on. This new tablet will be a great experience lasting the next 5 years! :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New tablet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very much enjoying my new tablet. I am an avid reader so am onnit daily reading, checking emails and of course looking at socisl media.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tablet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints so far. Have only had this tablet for about a month. Have always enjoyed Samsung products.

    I would recommend this to a friend
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