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Customer Ratings & Reviews

Samsung - Galaxy Watch Active Smartwatch 40mm Aluminum - Silver-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 2328 reviews

92%
would recommend to a friend

Expert rating

Rating 4 out of 5 stars with 15 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 49 Reviews
  • Rating: 2 out of 5 stars

    Great watch but...

    Posted
    jdrive5
    • My Best Buy® Member

    Let start out this review by saying this watch is fantastic. The price point is perfect, the size is great, and it truly matches up to its "active" name. I purchased this watch because it's smaller than all of the other Galaxy watches and has a fitness focus which I tend to exploit tremendously in the gym. It syncs beautifully with my Note 9 and I have no issues without the rotating bevel. My ONLY issue, which happens to be a major one, is durability. I pre-ordered the watch and picked it up in the evening Friday. I wore it all day Saturday to the gym and to run errands. After the gym I was happy to see there were no scratches or dings, especially since either babied the watch the entire time. As the day went on, the face already has a scratch in the center. It is not a large scratch but it can still be seen and felt. It's important to note that I babied the watch the ENTIRE day. It's unfortunate because if the watch scratches that easily throughout regular day wear I am extremely concerned wearing it in the gym. Still a great watch with awesome features, but the durability is why I give it two stars.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Disappointing - poor job tracking steps

    Posted
    WareGal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I prefer the Samsung/Google platform to Apple, so I was excited to hear about the Galaxy Watch Active when I decided it was time to upgrade my trusty Fitbit Alta, which I had worn for 3 years. I preordered and picked mine up the day that BestBuy shipped them to the stores, so I've been using it daily for about 3 months, and I'm disappointed. First the good - it's small, light, round, and comfortable. I rarely notice that it's there. I also like that there are many watch faces available for a reasonable price. Unfortunately however, it does a poor job of tracking steps, which is the primary reason I bought it. The Galaxy Watch Active only records steps taken with swinging arms. This means that steps taken while pushing a grocery cart or carrying something in my arms are not recorded. After 3 years of wearing a Fitbit, I know my habits, and how many steps I take in an average day, and the Galaxy Watch Active records approximately ⅓ fewer steps daily. Disappointing. And, forget about tracking flights of stairs. I'm lucky if my watch records 1 flight daily, and I regularly do at least 10. Also, I expected the Galaxy Watch Active to be capable of engaging in phone calls, like my husband's Apple Watch. Not so. While I like that I can reject calls from my wrist, when I answer there, I am directed to my phone. There is no audio on my wrist, so what's the point of being able to answer there? Pointless feature. In addition, I was deceived about the blood pressure monitoring capabilities of the Galaxy Active in the pre-sale marketing hype. I'm still waiting on that in a stable and reliable format. And also, I do really wish that the Galaxy Watch Active had the EKG function, like the Apple Watch. My health insurance is no longer covering that in routine physical exams, so it's pretty nice to be able to run it in the doctor's office on the Apple Watch. I also wish that I received high stress warnings, like on the Apple Watch, encouraging me to breathe mindfully. Incredibly annoying is the bright green light that constantly flashes against my wrist while wearing the watch comfortably loose. It shines in my and my husband's eyes at night, in movie theaters, at shows… it's quite distracting. The Apple Watch doesn't do this. Not as important, but noteworthy, are the dreadful (Bixby) voice to text and texting capabilities of the Galaxy Watch Active. While acceptable on my Galaxy phone, they're barely tolerable here. I expected a similar experience device to device. And I should mention that while it was quick and easy to replace the watch band of my Fitbit Alta, this is quite cumbersome. The band cannot be replaced quickly or easily. Even with my small fingers, working with tiny pins is tedious. I have to use needle nose pliers and tweezers. Poor design. Finally - battery life. I have never been able to get 48 hours from a single charge. I must charge every day. But on the bright side, it usually only takes about an hour to bring it back to 100% from 50-60%, so that's not too bad. I really wanted to love this device, but a step tracker that doesn't accurately track steps is pretty disappointing.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      We would like to thank you for providing this detailed feedback, WareGal. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth Samsung

  • Rating: 2 out of 5 stars

    My reaction after wearing this is.. bleh.

    Posted
    tremor
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Price is great, but that's about it. If they made this thing bigger with a stronger processor, then heck yeah! Noticable lag on software compared to the Galaxy Watch line. Too small, not for guys, this thing is a ladies watch. I ended up returning this and got the Galaxy Watch 46mm instead.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not great for fitness

    Posted
    Kyliegh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I have been using this watch for over a month. I exchanged it for a new one. I got this mainly for the "fitness" aspect of it. The only thing I really like are the notifications from my phone, I can text back from the watch, and the GPS is pretty good. Then only time it seems to tracks steps and heart rate properly is when I have a workout activated. I returned my first one because the HR monitor seemed to stop working. I will probably be returning this one as well and getting the Galaxy Watch Active 2.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hello Kyliegh, we appreciate you taking the time to leave us some feedback about this watch. We value you as a loyal Samsung customer. ^Elizabeth Samsung

  • Rating: 2 out of 5 stars

    If only it worked with my phone

    Posted
    nmjen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I would have loved this watch if only it worked with my phone. I have a blackberry keyone operating on android. It paired fine, all the options worked EXCEPT notifications. I lied, it did for about 5 minutes. I checked all the fixes on Samsung, and the final word on solving the issue was to return it! After 24 hours of struggle, I did. I exchanged it for a Garmin Vivoactive 3 and it works like a charm. The graphics aren't as fancy, but it does everything and more. I'm sorry, Samsung. I really tried.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hello there nmjen, this watch is only compatible with select Bluetooth-capable smartphones. Galaxy Watch-supported features may vary by carrier and compatible device. For a list of compatible smartphones and features, please visit https://www.samsung.com/galaxywatch/device-compatibility. For best results, this watch should be connected with compatible Samsung Galaxy smartphones. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth Samsung

  • Rating: 2 out of 5 stars

    I had to return it once

    Posted
    FITNESSLOVE
    • Verified PurchaserVerified Purchase

    I swam with it and it stopped working, I got a new one and the screen froze once already. If I want to return it I have to pay 40 dollars for the warranty again. It has been a little disappointing:(

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Lots of options but the battery is lacking.....

    Posted
    Lucille
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Upgraded from a Fitbit Versa and thinking about going back........ Although it has more options than the Fitbit Versa the battery has to be charged everyday. Very unhappy with this purchse.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Battery issue

    Posted
    ains
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This was a great watch for tracking my activity but the battery has a very low life. I am very active so I had to plug the watch in once during the day to keep it charged. I returned the watch because of the battery life.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Just a fitness watch with a face that's too small

    Posted
    Mot0wn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My wife lost her gear s3 and thought to pick this up as a temp replacement. The screen is amazing... That's it. You can't answer calls without a headset, you can't answer text. The screen is too small and the steps are off between this, the phone and a Fitbit on the same arm. I'd pay a few extra for a watch that can actually do what their intended to do.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great until i went swimming

    Posted
    nattysimps
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Great watch until i went swimming. It died the next day. So long for a water proof sports watch.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    works great for 36 hours

    Posted
    emsinnc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    preordered but didnt recieve the enhanced doc. Battery life is 36 hours. great if you carry your charger around, but not realistic for most of us. seriously thinking about returning this!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Love the Watch but....

    Posted
    Dkenn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    So for the most part I love the watch, EXCEPT, for the Sleep Monitoring, it is TERRIBLE. Fitbit is way better if you care about the sleep Monitoring

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hello Dkenn, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth Samsung

  • Rating: 2 out of 5 stars

    Ok watch

    Posted
    Duster
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This watch is nice but battery doesn't last very long

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Does not perform blood pressure test

    Posted
    WilM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased this product because it was supposed to do BP testing. It doesn't.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not Good

    Posted
    Derb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This watch isn't that good. Can't answers phones with it. No speaker.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Didn't like the swipe feature

    Posted
    Carole
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I use it to track workouts ansd swiping wasn't user friendly for me. I upgraded to the Samsung Watch with the bezel and I love it!! It is also more fasionable. I can dress it up or down.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not Good For Fitness Tracking

    Posted
    Shockey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This watch is ok if you are just looking for a stylish smartwatch at a decent price and you don't care about the fitness tracking. I found that the calorie counting, step tracking and sleep tracking were not accurate. For example, it had me sleeping at 8:50pm and I didn't go to bed until almost 10. The battery life is very poor. Even with battery optimize feature on I was lucky to get two days out of a charge. I also do not like the watch band because it tucks in under the band instead of on top. It makes it much more difficult to take on and off plus it is not very comfortable when you are working out. Also, as far as the smartwatch functions I found that sometimes I received notifications and sometimes I did not. I returned the watch and purchased one that is more geared toward accurate fitness tracking with a far better battery life. Hopefully Samsung will make improvements to this watch in the future,

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Battery Life??

    Posted
    84kwong
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This watch has a short battery life compared to the other 2 watch

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Ok watch

    Posted
    mgillian
    • My Best Buy® Elite Plus Member

    So bought this 2 days ago. I absolutely love the layout and all the functions. However somehow within the 2 day period there is already scratches on it. It's supposed to be durable and I am no way rough on it yet! I have only walked around with it no gym yet. I'm definitely going to return it as I need something that can hold up in with obstacle racing and this screen will not hold up. Super sad since I love everything else.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Connection

    Posted
    Hicc
    • Verified PurchaserVerified Purchase

    My connection has not been the greatest. Every Samsung phone that i have had in the past was great the s10plus not so much

    No, I would not recommend this to a friend