Customer Ratings & Reviews

Greetings MHShep, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch FE. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship.
You can change the sensitivity of your watch's fall detection feature by choosing when you want it to detect falls. You can set it to Always, During physical activity, or only during workouts. Here's how: 1. Open the Galaxy Wearable app, and then tap Watch settings or Band settings. 2. Tap Safety and emergency. 3. Tap Hard fall detection, and then tap When to detect falls. 4. Select either Always, During physical activity, or only during workouts. Feel free to check out, "Use the Detect fall feature on your Samsung smart watch" if you would like to learn more about utilizing this feature. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take the opportunity to review, "Reduced battery life on your Samsung smart watch" when you have the time to learn the various ways on how you can increase your watch's battery life. If you would like any further assistance after reviewing the resources shared, do not hesitate to contact Support. Thank you for being a dedicated Samsung customer. - Debra

Hey Karen, thank you for your feedback on your Samsung Galaxy Watch FE. We know how frustrating it can be when your device is not meeting your expectations. We have an article available online to assist you with the battery life of your device titled "Reduced battery life on your Samsung smart watch". We also have the full manual for your device available online to assist you with the full capabilities of your watch. We also have our team of experts available if you have questions, or continue to experience this frustration with your device. Thank you for being a Samsung customer. -Elizabeth

Hello there Dorianne, thank you for finding the time to share your sentiments with us about your Samsung Galaxy Watch FE. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Although your Galaxy devices may get warm sometimes, they have built-in safeguards to alert you and protect themselves if their temperature exceeds the normal operating range. Check out, "Keep your Galaxy device at its normal operating temperature" to learn about the factors that may affect your device's temperature. Also check out, "Reduced battery life on your Samsung smart watch" to help resolve what you've described to be experiencing with your device. Please do not hesitate to contact Support afterward if you would like any further assistance. Thank you for being a steadfast Samsung customer. - Debra

Salutations KayW, thanks for taking the opportunity to review your Samsung Galaxy Watch FE. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. here are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Actual battery life varies by network environment, features and applications used, frequency of calls and messages, number of times charged, and many other factors. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your battery. If you would like further assistance afterward, please feel free to contact Support at your leisure. Thank you for being a dedicated Samsung customer. - Debra

Aloha Browncat, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch FE. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Take a moment to review, "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your battery life. If you have any questions for us after reviewing the resource shared, let us know by reaching out to Support. Thank you for being a staunch Samsung customer. - Debra

Hello Google, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch FE. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you're experiencing less than optimal battery life on your Galaxy Watch FE, please take a moment to review "Reduced battery life on your Samsung smart watch" to learn more about how you can increase the battery life of your watch. If you have any questions or if you would like further assistance afterward, do not hesitate to reach out to Support. Thank you for being a treasured Samsung customer. - Debra