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Samsung - Galaxy Watch Smartwatch 42mm Stainless Steel - Midnight Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 3656 reviews

95%
would recommend to a friend

Expert rating

Rating 4.2 out of 5 stars with 19 reviews

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Customer ratings & reviews

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Page 1, showing1-20 of 55 Reviews
  • Rating: 2 out of 5 stars

    Gorgeous Watch, but not a great SMART Watch

    Posted
    MrBill250
    • Tech Insider NetworkTech Insider Network

    I am a fan of Samsung. All of my appliances, a laptops, a printer, and a tablet are Samsung. All are solid products that keep me coming back for more. The specs list the watch as compatible with an iPhone, so I was really anxious to try one of my most preferred brands with my iPhone. What first attracted me was that the watch does not scream ‘SmartWatch” or “tech” with the default analog face. It looks like a watch, like jewelry. The Super AMOLED display is just gorgeous. It has depth, black is BLACK, colors pop. It takes a long careful look to realize that the bezel and watch hands are LCD images and not a physical mechanical face. There is a seemingly endless number of gorgeous faces to download, many of which are free. I tried a few, but the one it came with is my favorite. If you want a tech look, there are many watch faces to get that. Though gorgeous to look at, the watch face screen is slow to light up. I would bring my wrist up from my side and it seems I’m looking at a blank face for an eternity before it come alive, when it comes alive. In reality it’s only a second or two before it came on, unless I need to shake my wrist or rotate it yet further to come on. It quickly became annoying. If the watch rotates off-center on your wrist at all, forget it, it will never come on till you adjust. The display face uses Corning Gorilla Glass DX+, which should shrug off most of the scratches and cracks that would affect other watches. This will be useful as the watch is THICKER than others, so you may find yourself bumping more things with it than with a slimmer watch. I expect the black case color to get nicked and scratched more than thinner watches. It might be best to go with bright steel over black to hide the scratches better. This watch sports a stainless-steel case where others use aluminum. These helps it meet military specification (MIL-STD-810G) so drops from 4.9 feet, extreme temperatures, dust, shock/vibration, and low pressure/high altitude are all survivable. It seems the occasional MFF/HALO jump should be OK. The watch comes with a small band mounted on it. There is one longer section of watch band in the box. Replace that one section and you now have a longer band. In use, I found the plastic band uncomfortable by the end of day. I’ve had plastic bands on other watches without issue, so I don’t know why this one became irksome. The interface for app selection is superb, the best I’ve encountered. App icons are placed at the outer rim of the face. Rotate the bezel ring to select the desired app. Keep rotating and each full rotation shows the next page/ring of apps. You can change the order of the apps to put your frequently used apps first. I like this interface over picking out a small icon in in a crowded field of icons. That requires being very still and fingers far pointier than mine to get right. Until evolution gives us pointy fingers or the promise of voice recognition is met, this will work very well. Unless you have pages of apps you use heavily… But having too many apps is unlikely to be a problem. The app selection with the Tizen OS this watch runs (not Android) is not very extensive. Aside from numerous watch faces, the number of actual apps pale compared to other more mature watch OS’s. App lovers may be left wanting more. Samsung Pay is not available on an iPhone, so using your watch to pay for something is not an option. I’m sure your options will be better with a Samsung phone as far as paying for something. But there is no coffee or movie app where you can tap or have someone scan a QR code from your watch. You’ll need to keep your phone handy, which is just so 2016… I was used to leaving my phone in my pocket and using my old watch to pay for most everything, so this was a huge step back. I pinned my remaining hopes on the Health Tracker, figuring I could use it on active days. However, it failed miserably here. There were times my heart rate did not fluctuate at all, even when I climbed a flight of stairs. The watch either drastically miscounted or didn’t count the stairs or steps at all much of the time. And I really want to count those stairs! The watch, phone OS, and apps are all current. The ad seems to indicate that a sweaty workout and a swim should be OK. But be warned that this watch is listed as ‘water-resistant’ and not ‘water-proof’. I checked the warranty and it states “The Samsung Standard Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, …”. A warranty claim due to water penetration may be a rejected with little recourse. I averaged slightly better than a day of battery life. Note that my use of the watch was much lighter than my other watch since I couldn’t use it to pay, get coffee, see a movie, and stopped checking the time due to the display lag. If I had used this as much as my old watch, or used the sleep tracking, I’m sure I would have had to charge it at least daily. While this is likely the finest looking smart watches I’ve used, it’s a miss in almost every other area that makes it a ‘SMART’ Watch. The lag with the display lighting up to check the time is annoying. The inconsistent step/stair counts make this unreliable as a fitness tracker. The lack of useful apps all make this nearly useless as a smartwatch to make life easier. None of the shortcomings have to do with my use of an iPhone as these are all functions and apps on the watch itself and its Tizen OS. The lack of Samsung or another method of paying with an iPhone is annoying, but expected and understandable with competing phone brands. An app for coffee and movie QR codes would surely help here. If you use an iPhone, I would pass on this watch. If you have a Samsung phone, you have a bit more to like with Samsung pay and some of the watch apps seem to tie into apps on a Samsung phone. I would recommend you carefully check it out and keep tabs on your return by date for a refund if it’s not working out for you. Fortunately, Best Buy makes returns easy, so no real harm in trying it if you are on the fence.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Gave it a try, not for me.

    Posted
    Mike
    • My Best Buy® Elite Member

    I had a Fitbit Ionic for 14 months before it crapped out. Did a bunch of online research into the Galaxy watch, went into Best Buy and talked to the salesman about it. I am partial to Samsung, and really wanted it to work and for me to fall in love with it. Bought it, and set it up and was playing around with it and really started to like it. Has many more features than the Ionic, and functions more efficiently. It is smaller than the Ionic, which is surprising given all of its capabilities, and the wireless charging is pretty cool. Wore it around at night, and went to bed with it, woke up and the appeal started t get lost. With the Ionic, I could easily get 4-5 days out of one charge after changing the settings to accomplish what I wanted, and this is what I became used to. After the first night with the Galaxy, I woke up to a 68% battery remaining, by mid afternoon it was down into the 30's. I quickly realized this would be an everyday charge deal. The software for the Galaxy is rough around the edges compared to the Fitbit software. With the Galaxy you have to download the wearables app, but all of your health tracker information is used in Samsung Health, Fitibit only requires one app. Fitbit interfaces with many more third party apps as well. If you are primarily looking for a fitness device like I was, unfortunately this is not the item for you. It does not provide constant heart rate monitoring unless you select that, which would drastically reduce the already daily battery life. For food logging, there is no option to scan bar codes. It is a very rudimentary app. The Galaxy does provide more precise workout modes than the Ionic, one of the few advantages it has over the Ionic. I really wanted to fall in love with this thing, but if you are buying it primarily as a fitness device and don't want to charge it everyday, this is not the item for you. If you don't mind charging it everyday and don't want to log food with the Samsung Health app, then I strongly recommend this item. When Samsung comes out with an Ionic type device with a battery that lasts at least three days, I will gladly jump ship. (BestBuy employee told me the Galaxy Active has a shorter life than the regular Galaxy watch, so i didnt even bother trying that one out.)

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great watch but not an activity tracker

    Posted
    JenP
    • My Best Buy® Member

    I traded my faulty FitBit in on Friday 2/22 and was notified that Best Buy no longer has a warranty contract with FitBit so I was on the hunt for an activity tracker that still had a warranty available. I looked at the Garmin's but didn't see the one I wanted in stock and wasn't going to pay $800 for another one. The associate told me about the Samsung smartwatch after letting him know I have an S9. I was excited as I looked at all the features. The tell tale sign should've been the fact that all they had in the case were open box watches. He went to the back to get a new one.. I loved the watch up until today when I realized it's terrible. I customized the watch how I wanted it with a cool free watchface. Organized and setup all my apps and workout shortcuts. I was kind of lazy this weekend so I didn't think anything of it when I didn't have many steps. Although I was kind of peeved it wasn't tracking the floors as it should have been. I had been up and down our steps in our 2 story house several times and it showed I only went up 1 set of stairs. Today I got ready to go for a run at my lunch break and noticed I only had 2,000 steps and 1 flight of stairs. I typically have 6,000 steps and 5 flights of stairs with my Fitbit. So, not only is it a little bit off, it's way off! The watch also vibrates anytime you are out of reach of your phone and buzzes again once you get in reach and puts a ton of useless notifications on your phone. I will be going tomorrow and returning the watch and going back to Fitbit even though there is no warranty available. It's the only product that I have loved, this watch, not so much!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Smartwatch, yes. Fitness, NO

    Posted
    gwtbike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This device is frustrating. It's a great smartwatch on Android, and it's even OK on an iPhone (even though you cant reply to texts). It's got a great design and a rugged build to it. But I think they forgot to test the fitness features on it. Heart rate was all over the place for me. I would say I would only have usable heart rate data 1/4 times I used it for sports. Most of the time it just flatlined at a particular number. Could be 100bpm, could be 180bpm. Then GPS, oh my, the GPS. When it DOES acquire GPS it was OK for the most part. I did have a handful of runs that were completely screwy though. And to note, these were in areas with little to no overhead obstructions. GPS can be tough for any device in an urban environment but these runs were done in the wide open. For instance, I had one run that was in reality 3.3 miles but the Galaxy Watch recorded 5!! But then there's acquisition, getting the satellite signal when you go to start a workout. I was SO frustrated with it that half the time (actually more than that) that it never was able to get a GPS signal, even after waiting over 5 and trying to restart the watch, that I gave up and just didn't track the activity. Very frustrating. It's disappointing that Samsung really didn't do much over the course of almost a year since the Gear Sport, especially on the fitness side of things. These were generally the same things I found with the Gear Sport last year but the GPS acquisition was even worse. Not sure how that happened. If you're interested in it as a smartwatch, it's pretty good. As a fitness device, it's got a long way to go.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not for me

    Posted
    kimbrlyrut
    • My Best Buy® Member

    I recently purchased this thru Verizon. I had it for a week during which I wore it only 2 days, and just sent it back. I had been a regular Fitbit user for the last 3 years, but when that finally died, I wanted to try something else. All the specs and things it did attracted me to make the splurge. Once I received it, I was excited and also disappointed. I got the rose gold, and the color is not as muted as it appears online. It is a bright rose gold, so it's somewhat gawdy and a little flashy. Next, it is very heavy compared to my old Fitbit, which was hard to get used to. The screen size was okay, but it just seemed to swallow my wrist (my wrists are 5 1/2"). I never planned on using some of the features, like calls, texts, or music. I wanted this as mainly a fitness tracker, and for that, it failed. As a nurse, I can easily get over 10,000 steps in a shift. The watch tracked less than half of that (I got better results, by just having my phone in my pocket). It didn't connect to Samsung health accurately either. I thought it was supposed to sync with the phone app, but it never did. It would also record me as sleeping, even if all I was doing was just sitting watching tv for an hour. With the watch being bulky, gawdy, the inaccuracies, and not utilizing all the features, I was just not happy with it, and decided to return it. I can honestly say the best feature is all the watch faces you can download. At this point, I will be going back to Fitbit.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hey kimbrlyrut. I understand your frustration. We at Samsung provide quality to all of our products. We do appreciate your feedback and we thank you for being a Samsung customer. ^Monique Samsung

  • Rating: 2 out of 5 stars

    Looks great, but that's it.

    Posted
    CBarksdale
    • My Best Buy® Elite Member

    This is, in my opinion, the best looking smart watch that doesn't cost a mortgage payment. Unfortunately, the functions of the watch do not live up to the same expectations. My biggest gripes of this watch are the heart rate monitor, step counter, and Wi-Fi connection. The heart rate monitor pretty much decides when it wants to work. It seems to have trouble reading higher heart rates during exercise and also reading heart rate while sweating, which pretty much making useless as a fitness watch. Step counter seems to read quite a bit lower then other fitness watches. Connecting to the phone is no problem, however connecting to Wi-Fi can be difficult. When I am at the gym and I want to use their Wi-Fi oh, I have to connect through a portal. You cannot do this on the Galaxy watch. It will only connect to a saved Wi-Fi profile that you have on your phone.... sometimes. I was hoping to use the gym's Wi-Fi to listen to music from The Watch but that is not possible. I hates that these downfalls are part of this because I really like the looks of the watch. It's a shame I'm going to have to return it soon

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Thank you for taking the time to share your experience with us. We're always looking for ways to better our products and keep our customers happy. ^Lo Samsung

  • Rating: 2 out of 5 stars

    Close but no cigar

    Posted
    mike

    Returning it. Cons- - Regularly looses connection with my phone and goes to "standalone" mode, need to reset phone to get it to pair. - HR monitor blows. Set on "read every 10", i look at my wrist and it hasn't read it for an hour. When I manually try to read heart rate, 60% of the time it says "clean your sensor". When on "always on" mode it looses beat regularly, for instance, leaving it in always on mode while sleeping so i can get REM, etc. it doesn't work because it looses the beats. - BIXBY BLOWS!. Arguing with your wrist to send a message defeats the purpose. SAMSUNG, buck up and use Google Voice. - Forces you to use Samsung Apps which all suck. For instance, normal gmail app on my phone sorts out promotions, social, spam emails. Samsung doesn't, so the watch gets all the spam. Also, samsung text app is just not as good as others, eg. textra. Pros- - Looks and feels awesome. Love the navigation. Returning t

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great Watch for Telling Time, but...

    Posted
    BigBearCountry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I've been wearing my watch for a few weeks and I noticed the step counter is completely inaccurate. Each day I pretty much trace the same steps at work and I get random numbers that can be off by 2,000-4,000 steps. One day I put on the watch in the morning and walked 100 feet to my car and racked up 11,000+ steps. Seriously. To say I'm disappointed with that feature is an understatement. I have been a loyal Samsung phone customer for many years but I wish I had chosen a different smartwatch. That being said, the watch keeps great time, allows downloadable faces, and is great at sending alerts to things I should see on my phone. The calling feature is fine, though the volume is low and hard to hear unless in a quiet room. I wish the phone came with a more feminine, less bulky design for women that is not a shade of pink. I'll continue to wear the watch for now, but I'll probably start looking for something better, sooner than later.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Beautiful but not functional enough for the $$

    Posted
    1124SG
    • My Best Buy® Member

    I LOVED wearing this watch. It was so pretty and the spinning bezel was an elegant design. BUT for this price - it is missing some serious functionality. It is getting returned to my Best Buy store ASAP. I wanted a smart watch mainly for work because I cannot carry my phone around everywhere (darn ladies pants pockets are too small). It was great for a day or two but then I found some serious flaws. 1. Cannot see or connect to my work guest wifi which is brand new installed a year ago using Mist which rocks. 2. VIP notifications for emails work on my Samsung phone but not on the watch. So its either all emails (50-100 a day) or none notifying me on the watch. 3. I didn't know this was a seperate OS , which means you have to get apps from the samsung store not regular Android apps and there is just less there to choose from. 4. Bixby is terrible and you can't get google assistant

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Heart Rate doesn't work.

    Posted
    Dank
    • My Best Buy® Member

    So upset at Samsung for still not fixing the hr monitor during workouts. I've been reading reviews going back over a year from people complaining about the hr not working during workouts. I took the 1st watch back thinking it was broken only to have the same problem with the 2nd watch. It is such a good watch if they would just fix that issue. I used n old gear 2 watch that is 5 years old this morning during my workout and the hr worked the whole time. Taking this watch back and moving on to a different brand. Stinks because this watch works great with my Note8 for making and receiving calls and texts and tracking fitness and health. The hr function just doesn't work for many people. Sad, I bash apple products to all my friends but I bet they fix issues that arise.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hello Dank. I understand that you are returning your watch, but if you still have it we'd love to have the opportunity to speak with you to rectify your initial experience. Please contact us through any of these outlets. Facebook Messenger: (http://m.me/samsungsupport)Twitter: (https://twitter.com/messages/compose?recipient_id=18768513) LiveChat or Email: (https://www.samsung.com/us/support/#contact_us_for_support) Video Chat: Samsung+ (https://play.google.com/store/apps/details?id=com.samsung.oh) Or give us a call at our Toll-free calling: 1-800-SAMSUNG. ^Ash Samsung

  • Rating: 2 out of 5 stars

    Step count WAY off

    Posted
    Mitch
    • My Best Buy® Member

    This watch looks great and it does a lot. I was really excited about it, until I saw how horrible the step count is. It was thousands of steps lower than it should be. After I noticed this, I did a search and found I was far from alone on this basic issue. Also, I found that those experiencing this issue are getting no support from Samsung and a run around about when it will be fixed. I'm extremely disappointed in this watch and will be returning it and going back to my fitbit. Do your research before you buy this to save yourself the trouble. Unless accurate step count isn't high on your list of functions. Other than that I really like it. I wish I could make it work for me, but I need the step count function.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Okay but...

    Posted
    tpatterson
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Firstly, I am an avid Samsung user; however, I am a little concerned about the Galaxy Watch Smartwatch 42mm Stainless Steel because on the 3rd week of owning the watch I can not turn it on. I put it on the charger and charged it to 21% without any luck. In addition, I am not getting the recommended 2 days of battery use. I went to the Samsung community and see that several other people are experiencing this issue. I have decided to return it. My suggestion is to do your research before purchasing. At $300+ price point, I expect more. The reason I gave it 2 stars is because I enjoyed the watch features while it worked...the get up and move notifications, answering calls, sleep monitor, etc.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    The functionality is great but battery life not so

    Posted
    dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The watch is great feature wise and fashionable. Brought it as a birthday gift, keep hearing complains about how fast it looses power.If I had to switch notifications and always on off , then whats the point of the watch to begin with. With such a thick form factor one would think the battery would last atleast the whole day with heavy usage. We are in NJ and its cold and the watch is exposed to extreme temperature.... but then whats the whole point. The readings on steps and distance and Heart rate are also not very reliable. When used while cooking in the kitchen as well the watch records steps, so what are we really paying the premium for?

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not at all accurate

    Posted
    Lizzie
    • My Best Buy® Member

    I know this device isn't supposed to be used for health monitoring, but I still expect some sort of accuracy. It records me as sleeping when I am sitting at my desk doing homework, counts half the amount of steps that I actually take and always reads my heart rate high. I have the blue tooth model and it only sometimes sends the texts from the watch, very unreliable and annoying that I have to check my phone to make sure the text sent. The Do Not Disturb function doesn't work, it still vibrates and the screen lights up. Overall extremely dissatisfied and aggravated I spent so much on a faulty device.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Only a nice ACCESSORY :(

    Posted
    MissMySamsungGearS
    • My Best Buy® Member

    Love the beautiful face of this watch as it mimics a real face dial. Bad thing is the pedometer is HIGHLY inaccurate. My old Samsung Gear S pictured on left was more reliable. Im praying an update comes out to make it more accurate even tho they claim there is no problem with it. The sensors are NOT very accurate either. Watch says I slept only 2 days this week. Have read same problems on other sites. This watch makes a beautiful accessory if you can overlook the pedometer/sensors not being accurate.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Needs an upgrade

    Posted
    Bestbuyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Returned the first one, as the step count was way low compared to both manual counting and Charge 3 comparison. Second one is no different, so the complaints about that are real. Charging takes 2.5 hours vs. 2 hours claimed. Interface is not intuitive, and the phone app supporting it is awkward. We still can’t release the first watch totally from the phone. The wrist phone though works great!!! For $300, it is a phone watch that needs a babysitter.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Nice watch but poor BT quality

    Posted
    John
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Aside from the Bluetooth connection to the Galaxy buds I think this is a nice watch. It looks good, the screen is nice, and the build quality feels good. I have a S10 and the Galaxy buds, and offline music with the Galaxy buds was unlistenable, the audio had breaks every fifteen seconds. This was a deal breaker for me so I returned it. The buds work great with the phone, So the best I could tell it was an issue with the watch.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    This is my 3rd watch and I'm hoping it doesn't die

    Posted
    Yari
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Unfortunately, I had to return to Best Buy 2 times and exchange my watch. The day after purchase, the 1st watch was glitchy and lights flickered so and I had to exchange it. The following day, the 2nd watch would go dark when the watch/ face was touched, so it went back. Now I'm on the 3rd watch and everything seems fine but the experience was not great going in.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Battery was a bust

    Posted
    Mindy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I got one and used it for a week and it would not fully charge. Exchanged it and started using the new one. I had to charge it nightly. I like the sleep tracker and cannot even use it. I shouldn't have to charge it EVERY SINGLE DAY! Loved the features... but the charging everyday was a deal breaker. And yes... I went in an made sure to turn off anything unnecessary for optimal battery performance.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Battery died before the end of the 1st day

    Posted
    Jersian
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased the 42mm Galaxy watch because I have a narrower wrist, and the 46mm S3 seemed large on my arm. The size and comfort were perfect, and the watch performed nicely. Unfortunately, the battery died before the day ended, so I had to take it back and I purchased the 46mm Galaxy watch instead. I purchased the larger watch in silver, and it looks better on my arm than the black one did. It doesn't look so large.

    I would recommend this to a friend

    • Brand response

      Samsung

      Glad to hear you're liking the watch design Jersian. Your watch provides various options that can help conserve its battery power. Here a link (https://bit.ly/2QWvbzs) for more information. Thank you for choosing Samsung. ^Ash Samsung