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Customer Ratings & Reviews

Your price for this item is $1,299.99

Customer reviews

Rating 4.3 out of 5 stars with 135 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are impressed with the Galaxy Z Flip's compact size, stylish design, and impressive camera. They appreciate its durability and easy-to-use features. While some find the price to be a bit high, others feel it's worth it for the quality and features they get. Battery life is mentioned as a downside, but overall, customers are very positive about the Galaxy Z Flip.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-135 of 135 reviews
  • Rated 1 out of 5 stars

    Poor Service information

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When i bought this phone to be activated with Verizon I was told I could get insurance threw Verizon on my account. You did offer also up until Mid Dec 2020 but I would have to bring phone into a best buy. After 3 weeks Verizon denied me insurance when they activated in there local office. Now you say I can NOT get insurance for damage with in 14 days. My Phone is in a case and perfect working order I will never shop at Best buy again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would give this phone a zero if that was an option. The screen developed a line where the phone folds and couldn't be fixed. The case is so slippery that the phonemoves on its own like it's possessed. The only good thing I could say about this is that it was compact. Not worth the astromical amount of money!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken screen in less than 30 days

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technology is clearly not there yet. My screen is broken right at the fold from normal use after less than 30 days.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung flip

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it would be the best phone, but it’s not I wanted to return it and exchange it to Samsung note 20 ultra but I can’t cause only have 14 days to return it. Right now I’m not using that phone. I would switch with somebody who has Samsung note20 ultra

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ads.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 1300 dollar phone has ads in every major Samsung app. No further comment.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Eddy, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving the Samsung experience for all of our customers. ^Elizabeth Samsung

  • Rated 1 out of 5 stars

    Case Flip Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just found out that there should of been a clear case for my phone in my purchase with my new flip phone. There was no case included in the box.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Compact

    Rated 5 out of 5 stars

    The best form of personal cell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very handy and dandy. Durable and foldable. it just new way to use and very comfortable and usable. multi-screen is very easy to use and functional. I'd better like z-flip than galaxy fold.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello HolyMoly, it is always great to hear from a loyal Samsung customer. Thank you for taking the time to leave this review. ^Elizabeth Samsung

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Wow. Factor. Period.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels great Not slippery as it seems Comes with a little case Stunning And will get attention Beautiful overall (I noticed most bad reviews on here are from apple fans. )

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Mimi, we appreciate all the great things you've highlighted about this device! It's a privilege to have you as a Samsung customer. ^Elizabeth Samsung

  • Pros mentioned:
    Durability

    Rated 5 out of 5 stars

    Best Foldable yet!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone definitely surprised me in how great it is. Durability is better than expected and the it performs great.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      That's wonderful to hear, Rbtywo30! We're so glad that you're enjoying this phone! ^Elizabeth Samsung

  • Rated 5 out of 5 stars

    Youtube Truth untitled

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Check out my youtube. Truth untitled. It will show as the life of truth. I have videos of how durable samsung foldable phones are. Dont listen to these ppl.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Truthuntitled, it is always great to hear from a loyal Samsung customer. Thank you for taking the time to leave this review. ^Elizabeth Samsung

  • Rated 1 out of 5 stars

    Very light daily use scratches the screen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As another reviewer posted, the screen scratches EXTREMELY easily with normal use. if you don't have pristine soft hands and absolutely no nails, and never intend to use a writing instrument, it may be for you, I am a stickler for any scratches on my phone screens... if you are as well. AVOID THIS PHONE ..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Screen can easily get damaged

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is not what you might think it is. Technically it is a thin glass but with a "protective coating" and that is the problem. The coating is actually PART OF THE SCREEN itself. What do I mean by that and why is that important? Well, when the protective coating gets punctured or peels off, the screen will die under the damage. Also, it makes no difference anyway since the screen + coating will show scratch marks even when you stick your finger nails in the coating, as opposed to regular phones out there which expose real glass on the top layer. Knowing that there is an actual glass under a layer that gets easily scratched is not gonna make me feel better.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Phone is hot at the top section

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just picked up my phone a few hours ago and the back of the phone is extremely hot I’m not able to hold the top part of the phone due to it’s being to hot

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bendable glass!!!! Haha

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a garbage phone screen is thin plastic and can permanently scratch with your fingernail (it's even a warning to not press hard with finger on screen . Lol another Samsung joke yes it a cool idea but you will regret this after the first week with it an the new phone happiness wares off and you see alot of finger scratch's on the main display because it's plastic. Don't be fooled but the glass claim

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Glass!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung claims this is a folding glass display. As has been shown by many reviewers this is plastic. Not cool Samsung!

    No, I would not recommend this to a friend