Customer Ratings & Reviews

I hope my experience can help you make the decision not to get this phone I really wanted this phone and was excited to get it first issue I had was with the speaker then the screen first a tiny small green dot appeared but it was hardly noticeable then a couple weeks later a green line appeared across the screen then a black circle appeard i decided to send it directly to Samsung because multiple people that had gotten the same phone had these same issues upon inspection they claimed hinge issues do to dropping the phone mind you I never dropped the phone learned my lesson that if you scratch the back of the phone where it folds they will claim damage do to dropping even if you did not drop it!!! and they will want to charge you 600 plus to fix it!!!!! So fyi don't let that part of the phone get scratches I am left with a glitched screen and no repairs on the phone i might as well get a new phone if I'm going to pay that much to get it repaid.

I've had my flip for about 6 months now. It did what it was supposed to up until about a week and half ago when it started to over heat while cable charging and wireless charging. It isn't the type of heat you can expect with fast charger either. It got so hot that the phone force closed all of the apps and shut itself down. It's done this 3 times since and it has gotten so hot that the inner screen is peeling. I reached out Samsung Customer Support, and they were absolutely useless from top to bottom. Deeply nonchalant about the prospect of this phone nearly catching fire, which is peculiar since the company undoubtedly remembers the embarrassing Note 8. Not only that, but I was told by an agent that the issue would be handled to my satisfaction. You can probably tell by the tone of this review it was not handled satisfactorily in the least. A Samsung rep lied to me on a recorded chat, and when I called then out on it, not only did a supervisor lie to me again, but also went on encourage ne to lie to the Care Plus employees about the nature of my phone issue to get it replaced. When that device comes, I'm going to sell it at a loss and buy something better. My suggestion to you if you're looking for a great running, unique, and capable phone would be to keep looking. Samsung does not care for you as a customer, and they will leave you in the lurch should anything happen.

I like that its flips and it has a mini scream in te back

Very convenient with lots of cool features and the compact of the phone is very cool

Screen was dead. Don't buy it. No service for fix.