Deals Worth GiftingShop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $999.99

Customer reviews

Rating 4.5 out of 5 stars with 585 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are positive about the compact size, camera quality, unique design, long battery life, and user-friendly interface of the Galaxy Z Flip5 256GB. They appreciate its portability, durability, and innovative foldable feature. However, some customers have concerns about its durability, overheating issues, and high price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 586 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Flip 5

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love my flip. Super slim even when folded.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Touchscreen stopped working after software update

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was working fine until there was a software update. My touchscreen stopped working after a software update, there is not even a scratch on the phone. I reached out to samsung and went to a repair store they recommended. They shared that I need to get the entire inner screen replaced which will cost $389 dollars, I checked online and looks like a lot of people are having the same issue. Samsung is not willing to cover the replacement cost, I am never buying a samsung phone again, its feel like a scam.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love using it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, and I enjoy using it. No complains at all

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 3 out of 5 stars

    Z Flip 5 Review

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was slow compared to other Android phones. The only thing that I liked about this Samsung Phone was the design. The second thing that i did not like about this samsung phone is that i had to download 3 updates which in my opinion is annoying.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Howdy Eduardo95, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Flip5. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. Please feel free to contact Samsung Support if you have any questions for us or if you would like to share any additional feedback with us regarding your purchase. Thank you for being a devoted Samsung customer. - Debra Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung zflip 5

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good new phone, i like it and i love service bestbuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it!

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Best Buy is my go to shop for phones. Great experience, and product was hand delivered days early, Yay!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wouldn't recommend

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this phone but, the screen broke within the year. Wouldn't recommend.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Good buy!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was a gift and it seems to be doing a great job!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Aunt, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please feel free to contact Support if you would like to share additional feedback with us or if you would like any further assistance. Thank you for being a cherished Samsung customer. - Debra Samsung

  • Rated 4 out of 5 stars

    Solid phone with a fun flip

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I am enjoying the flip 5. The crease is not too distracting, front screen works well with most apps, and is a fun divergence from a standard phone. My only gripe is the battery life. If you are a power user, you will have to charge the phone at some point during the day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Contrary to popular belief, this phone is surprisingly durable in the hinge. The screen is more sensitive than traditional phone glass, but for all the hardware and software features this phone has, this phone was more than worth it for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My baby

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it is one of the best and so easy to handle i couldn't ask for a better phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amartphone

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came to best but thinking I was going to spend over $1000 but thanks to the girl that helped me she saved me a few hundreds of dollars plus I don't have to pay a monthly contract and the phone is unlocked to use with any carrier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ZFlip5

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought Z flip5 and writing this review after taking sometime on it. Its a nice phone woth such featurses which inused in my my daily life for work and fun. One of the nicest phone bought.. thanks Samsung !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphomw

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was an awesome way to start off went to the store amazing vusomer service and i love the fact that we can place orders online

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone, battery life is average. Wish I was able to do more on the outer screen like the Razr. Mine started creaking after 2 weeks of use. The sound the hinge makes is unnerving.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing phone

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm completely in love with this phone! It exceeded my expectations with all the features it has. The battery doesn't last as long as other phones, but is good enough for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mothers Day

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for a mothers day present and she loves it. Pretty awesome and great piece of innovation. Pretending to fold it to break it in half is also a great stress reliever.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cute! But is lacking a tiny bit

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in LOVE with this phone! It is super cute super customizable, the only thing is sometimes the phone itself kind of bugs out. I would set a timer and it wouldnt go off, and some other things.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome day

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone no issues with it and plenty of storage.the customer service is amazing just over all a great time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flip 5

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was amazing and process was fast!!! Sales rep was knowledgeable!!!

    I would recommend this to a friend