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Customer Ratings & Reviews

Model:
SM-F731ULGAXAA
SKU:
6548830
Your price for this item is $279.99
Clearance
The comparable value price is $999.99

Customer reviews

Rating 4.5 out of 5 stars with 175 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are positive about the compact size, camera quality, unique design, long battery life, and user-friendly interface of the Galaxy Z Flip5 256GB. They appreciate its portability, durability, and innovative foldable feature. However, some customers have concerns about its durability, overheating issues, and high price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 175 reviews
  • Rated 3 out of 5 stars

    Not for me

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice phone if you are looking for a flip but the flip style just not for me

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Aloha JohnH, thank you for finding the opportunity to share your sentiments with us about the Samsung Galaxy Z Flip5. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please feel free to contact Samsung Support if you would like to share any additional feedback with us. Thank you for being a staunch Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Z flip 5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this z flip 5 from Samsung, worth all the money that i spent for this phone.TRUST ME U WILL ENJOY THIS PHONE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my flip phone. I like being able to use the front of the screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung z-5

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought my brother the phone. This is his first time using the fancy phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great phone and great shipping. Awesome customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    why not try it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best of the best , that phone I bought in black friday, gift for my wife

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flip5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never thought i would get a flip phone back! My inner millennial is screaming

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift for the wife. She now prefers getting her phone from bestbuy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Display phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is perfect and still in good shape plus reasonable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung flip

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is the best valentine gift ever. We love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best change ever from iphone to samsung. I will never switch back to iphone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it. It's super cute you can make videos with good quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone to have, the volume on the phone is louder than my old phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product, Really like new upgraded back display. Totally worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tenia un iphone y decidi cambiarme y me esncanto el teléfono

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Birthday gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sister is in love, she likes the big change to samsung

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Flickering Green Flip 5

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved my flip... bought 11 months ago.. this am I turned on and it has a flickering green light on the bottom screen across the top right!!!!!!!!!!!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings PierredeEquateur, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Flip5 is the 5th generation in foldable technology utilizing advanced, time-tested folding innovation. It has been tested and verified to withstand 200,000 folds over 5 years of daily use. As you know, your device features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water resistance rating. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Feel free to reach out to Samsung Support for further assistance or if you have any questions for us. Thank you for being a dedicated Samsung customer. - Debra Samsung

  • Rated 2 out of 5 stars

    Bestbuy store does not care about customers

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible service from the store manager, they dont care about customers… i had to go through live agents to get help … even then when i got approved through live agents for a price match they still wouldnt help.. i doubt ill be getting geek squad, terrible experience

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Cute but not efficient

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cool little Fone but I’m going back to my S23+! The battery only hold for a few hrs compared to a full day with the S23 :(

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there EstelaH, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. We are happy to hear you were enjoying the compact nature and features of this device. Like many Samsung phones, this device has an adaptive battery that takes a short period of usage and allowing the device to drain to learn your habits and make adjustments to maximize the battery life. We also offer a warranty on all devices if this adjustment does not occur with your device. Thank you for being a Samsung customer. -Elizabeth Samsung

  • Rated 3 out of 5 stars

    Flip 5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Promised oneday shipping that didnot happen they also had a better deal that i wish i cold have gotten instead.

    I would recommend this to a friend