Customer Ratings & Reviews

Hi there LynT, thank you for your feedback on your Samsung Galaxy Z Flip5. We would love nothing more than to help you troubleshoot any aspect o fyour device that is not operating as intended or expected. With regards to the display we have an article titled "Galaxy phone or tablet's screen is frozen or responds too slowly". We also have the full device manual and the Samsung Support Team available to help with the spell check and if this article does not resolve this matter with your display. Thank you for being a Samsung customer. -Elizabeth

Hi IbrahimM, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip5. We completely understand how important your device is to you every day and we are happy to help you with any asepct of your device that is not operating as intended. We have some great resources available online titled "Keep your Galaxy device at its normal operating temperature" and "Care for your Samsung foldable phone". You can also work directly with the Samsung Support Team with any questions or if your device needs a repair at this time. Thank you for being a Samsung customer. -Elizabeth

Hi there AngelaL, thank you for your feedback on your Samsung Galaxy Z Flip5. We understand how valuable your device is to you on a daily basis and we would be happy to help you with the durability and functionality of your display. Please, reach out to the Samsung Support Team to review options available for repair to your device. We also have available online an article with tips we recommend to our customers to care for these unique devices. The article is titled "Care for your Samsung foldable phone". Thank you for being a Samsung customer. -Elizabeth

Aloha MonaP, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip5. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Flip5 is the 5th generation in foldable technology utilizing advanced, time-tested folding innovation. It has been tested and verified to withstand 200,000 folds over 5 years of daily use. As you know, your device features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water resistance rating. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Without having more information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend reaching out to Samsung Support for further assistance and/or help with troubleshooting your device. Thank you for being a steadfast Samsung customer. - Debra

Salutations CaitlinC, thanks for taking the opportunity to review your Samsung Galaxy Z Flip5. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Z Flip5 was created with Corning Gorilla Glass Victus 2, including the Flex Window. We strongly recommend protecting your investment with a screen protector and durable case. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? Samsung Care+ that can be added to your eligible devices which extends physical damage coverage to protect your investment? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! Without knowing the details pertaining to what you may be experiencing with your Galaxy Z Flip5 and without being able to ask you any follow up questions in response to what you shared with us, I recommend reaching out to Samsung Support for further assistance and/or troubleshooting. Thank you for being a dedicated Samsung customer. - Debra

Hello there ReedB, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip5. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Physical damage to your screen most often appears as obvious cracks or chips in the glass, but you may also see what looks like ink spots or bleeding pixels. We’re here to ease your mind with expanded service options. In partnership with uBreakiFix, an authorized Samsung service provider, we will come to you for phone repairs including cracked screens, so you can stay home. Take a look at, "Cracked or bleeding screen on Galaxy phone or tablet" for more information on repairing your device. Feel free to reach out to Samsung Support if you would like any further assistance or if you have any questions for us. Thank you for being a steadfast Samsung customer. - Debra