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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 259 reviews

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Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

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Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Galaxy Z Flip6 256GB's camera quality, compact size, and stylish design. They appreciate the improved hinge and vibrant display. However, some users have experienced issues with the screen, including it crashing or going black, and have expressed frustration with the warranty coverage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 259 reviews
  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s so well made, it’s perfect for crowded pockets, it fits on very small handbags.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever!! And will buy again. As advertised

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it more than the Razr from Motorola. Still miss my Fold 5 but it was just too big

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flip

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love my flip and the customer service was great and received a great help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with my new phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been looking to upgrade for some time and I'm very happy with my new phone. Also, i couldn't say no to the promotion you have: $250 gift card & and upgrade to 512 gn

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy for international use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loe everything g about this phone. I bought this for a trip outside of US and it works perfectly so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone- Really cool concept, no issues what so ever.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a defect at the hinge that will cripple the internal display, go completely black and this happened approx. 5 months after purchase. When it was sent in to Samsung for repair, the stated it was damaged and not covered under warranty. I searched online and there were multiple reports of the same defect explaining you can press the display screen at a certain spot and it will help. It only worked once, and after that did not work again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had thisbphone for abwhil and no issues at all. Mint condition. Definitely worth the purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed with Samsung

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this phone for my wife, she loved it, until the main screen gave out after only 6 months of owning it, with a case mind you all the time, reached out to Samsung, and and after they evaluated it by a technician said that it was out of warranty, very disappointed by their lack of accountability, after years of being a Samsung costumer, I'm leaving the brand

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Yes !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got it and it’s my first samsung in my entire life . Excited to learn new gadgets the phone is lovely fits into my hands and i dont regret it at all

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not for me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned. I like the size and style, but it was freezing. I know its a minor thing, but too expensive for it to not be working smoothly. I didnt want to bother with tech support as i was so disappointed. I also noticed the battery life was not the best. I switched to the s24 ultra and love it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    gOOD

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good!!!! excellent product , works well !!!!! and its very comfortable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, for those who wants to try an old-school Motorola phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift got her a new phone for her Birthday she definitely liked it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Open Box was not the way to go.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is specifically for the 'Open Box' purchase. Best Buy listed the phone as 'Open Box - Good Condition'. Which means the device functions, has only minor cosmetic defects, and may be missing non-essential items. While the phone had been factory reset, there was a Google Account associated with the phone. Samsung does not remove the Google Account when a phone is reset, and the only way to access an use the phone. As such I purchased a phone that I can not use.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    SAMSUNG flip

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New and improved flip 6 exceeds my expectations by far loving the phone so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific lovely

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow best of best. Lovely service excellent customer’s care

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Flip 6

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience buying online for a product which was available nearby

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Black screen

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone worked well until suddenly the screen started going black and stayed that way. I only had the phone for a few months before I began to have any issues

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey JayM, thanks for sharing your experience with using the Samsung Galaxy Z Flip6. We value your candor as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to review, "Blank or black display on a Samsung phone or tablet" to help resolve what you may be experiencing with your device. You can feel confident with every fold of your Galaxy Z Flip6 with the ultimate peace of mind. Galaxy Z Assurance! The Z Flip6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. Your device has been built with durability in mind! It features the durable Corning Gorilla Glass Victus 2 exterior and carries a IP48 rating for water resistance. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. When you have the opportunity available, please take a moment to review "Care for your Samsung foldable phone" to learn some great information about caring for your device. If you have any questions for us afterward or if you would like any further assistance, please feel free to reach out to Support. Thank you for choosing Samsung! - Debra Samsung

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