Customer Ratings & Reviews
- Model:
- SM-F741UZYEXAA
- SKU:
- 6586741
Rating by feature
- Display Quality
Rating 4.5 out of 5 stars
- Camera
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the Galaxy Z Flip6 512GB's camera quality, with many expressing their delight and satisfaction with the photos and videos it captures. The phone's design is also well-received, with users appreciating its cute and stylish appearance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Compact sizeCons mentioned:Screen flickering
Screen damage in one month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone hit all the boxes for me; excellent display, compact, fast. One month in of regular use though, and the screen bend is now flickering and causing the bottom half of the main display to flash. No cracks on the glass, dents, or missing (pre-installed) screen protector. I'm out of my return window now so unfortunately its a repair or replace for me, but HUGE buyer beware here. This phone is simply not worth it this generation or probably even the next. The screen is simply not protected from its own main feature. I requested a warranty repair from Samsung and they're offering a DISCOUNTED repair. That's right, you're still on the hook for THEIR engineering issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Redd, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Flip6. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. You can feel confident with every fold of your Galaxy Z Flip6 with the ultimate peace of mind. Galaxy Z Assurance! The Z Flip6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. Your device has been built with durability in mind! It features the durable Corning Gorilla Glass Victus 2 exterior and carries a IP48 rating for water resistance. If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. When you have the opportunity available, please take a moment to review "Care for your Samsung foldable phone" to learn some great information about caring for your device. Feel free to contact Samsung Support if you would like further assistance or if you have any questions for us. Thank you for being a dedicated Samsung customer. - Debra
- Cons mentioned:Misleading promotion
False Ad for the $250 Gift Card
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy tricked me with the $250 gift card ad when buying the Flip 6 I ordered this phone on 8/6 and was supposed to get an egift card of $250. 3 days went by and I didn't receive any emails so I reached out. They told me to call the support since the egift card was put on hold for some reasons. Fine, I called them and they told me that they were not able to process the egift card and would replace it with a physical one and I would receive it 7-10 business days (that was 8/10). So I was supposed to receive the gift card maximum on 8/23. Guess what? I did not receive it. Contacted them again (3rd time) and they kept tranferring me around and after 1 hour, they told me that it would take maximum of 15 business days and they had to request another department to send me updates. It is already a joke at this point. So, I waited another 5 business days and NOTHING happened. I reached out again on 8/30 (4th time), and they confirmed that the physical gift card was canceled. This time, they offered me 12500 points so I can convert it to $250 reward, and I would see the points in my account after 48h. I waited and NOTHING happened. So I contacted them again on 9/4 (5th time - 1 month after the purchase). I wanted to return the phone for full refund but they wouldn't let me since it was out of return window. Then they offered to refund $250 back into my account and I would receive an confirmation email. I have not received any email regarding this refund confirmation . And, through all of this, Best Buy never reachs out to me with any updates, and only when I contact them, they would act like they try to resolve the problems but in fact, NOTHING happens.
No, I would not recommend this to a friend Constant display issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had 2 replacement phones now due to the main display going out. This happens suddenly without any reason. These phones are prone to having screen issues. You have been warned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Pbadmin, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip6. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. You can feel confident with every fold of your Galaxy Z Flip6 with the ultimate peace of mind. Galaxy Z Assurance! The Z Flip6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. Your device has been built with durability in mind! It features the durable Corning Gorilla Glass Victus 2 exterior and carries a IP48 rating for water resistance. If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. When you have the opportunity available, please take a moment to review "Care for your Samsung foldable phone" to learn some great information about caring for your device. Feel free to contact Support afterward if you would like further assistance or if you have any questions for us. Thank you for being a staunch Samsung customer. - Debra
Bad experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my product on Black Friday, but Best Buy cancelled my purchase saying they didn't have it. However, the product had shipped as I received a UPS tracking number. I searched for the product on the Best Buy platform and it was available, just more expensive.
No, I would not recommend this to a friendLoyal customer gone for life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy, screen went out less the 4 month. They want me to mail off with a ridiculous 10 day turn by
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for reaching out to us, Roderick. We truly value feedback from our customers. It seems that you reached out to share your experience with our Galaxy Z Flip6. The Z Flip6 is equipped with various AI features designed to enhance your experience. One of these is Suggested Replies, which offers AI-generated text message responses, allowing you to reply even when the Galaxy Z Flip6 is closed—ideal for when you're on the go. Additional AI features include Live Translate and Interpreter. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. We noted your concerns about having to mail in your phone. Please reach out to us at Support so that we can look into what can be done to get this resolved. We look forward to hearing from you. -Kelvin
Garbage... Not worth it... dont waste ur time...js
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage... Not worth it... dont waste ur time...js
No, I would not recommend this to a friend
What experts are saying
