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Customer Ratings & Reviews

Your price for this item is $1,099.98
The comparable value price is $1,919.99

Customer reviews

Rating 4.5 out of 5 stars with 119 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-119 of 119 reviews
  • Rated 1 out of 5 stars

    Might catch on fire!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was slow, unresponsive and phone call sound quality sucked! The deal breaker was when it became very HOT. TOO HOT TO HOLD!! I powered it off and 45 min later it was still HOT! Hard NO! I returned it to the store.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Fold phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasnt working for me at my age love the phone but the convenience wasnt good for me

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there BettyS, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without knowing more details about what you may be experiencing with your Galaxy Z Fold5 and without being able to ask you any follow-up questions in response to what you have shared with us, I suggest reaching out to Samsung Support if you would like any further assistance. Thank you for being a valued Samsung customer. - Debra Samsung

  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like phone but hard to use finger scanner ince tou put a case on phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got so ripped off on the price of this phone and this has completely lost my trust in all marketing. I purchased the 512gb phone as a preorder at $100. A little context, there's a 14-15 day return period for this phone (in which you could return or price adjust it). But get this... literally right on the dot a little over 2 weeks later they lowered the price $400!!!! Right after the return period ended! Even worse, I have TotalTech (and honestly should get rid of it) and they wouldn't even consider an exception to the return window. Not even a day or two more. Now I know never to preorder anything :) LOVELY experience :) Not to mention, this phone was marketed as an improvement from Zfold4 but it's virtually the same phone in every way.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung Junk

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Power button is stuck and keeps powering on/off. Phone is junk dont buy any samsung junk. Best Buy wont service it either! Best Buy sold it but won't service it!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Thanks

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not for me. The folding option is cool but the main screen is too long and too narrow for consistent use. When open, again, cool, but not a game changer as I hoped it would be.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there MichaelM, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold5. We completely understand how daunting the larger inner display of this device can be and adjusting the multi-tasking features as well. Our YouTube channel has so many fun videos about this device to help you make full use of all of the amazing features. We also have the Samsung Support Team available through our website for one on one assistance with these experts. Thank you for being a Samsung customer. -Elizabeth Samsung

  • Rated 1 out of 5 stars

    Worst phone ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save your money and purchase the oneplus open. This is definitely the worst phone ive had. Returned and purschased oneplus open

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Small volume

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume for phone call is way too small. I turned up the volume all the way but it won’t help

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Samsung, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Fold5. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We understand how important it is to have a fully functionally device so if you feel as though your device is not functioning as it should, please do not hesitate to reach out to Samsung Support for further assistance and/or help with troubleshooting. Thank you for being a cherished Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    A Foldable Marvel: Samsung Z Fold 5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Z Fold 5 is nothing short of a technological masterpiece, a foldable smartphone that seamlessly blends engineering prowess, cutting-edge design, impressive camera capabilities, and a user experience that redefines the possibilities of mobile technology. Engineering (5/5): Samsung's engineering prowess is on full display with the Z Fold 5. The device boasts an innovative foldable display that feels sturdy and robust. The hinge mechanism has undergone significant refinement since its earlier iterations, offering smoother folding and unfolding. Once you use it you will feel the regular square phone technologies are backdated. Design (5/5): The design of the Z Fold 5 is a true showstopper. When unfolded, the device offers a stunningly large, immersive display that makes multitasking a breeze. When folded, it transforms into a sleek and compact smartphone that easily fits in your pocket. The device feels premium in hand Camera (4.8/5): The camera setup on the Z Fold 5 is nothing short of impressive. It features a versatile array of lenses that deliver exceptional photo and video quality. I upgraded my S22 Ultra and I miss it when I take photos in higher zoom. However, the Z Fold 5 delivers detailed pictures. User Experience (5/5): The user experience on the Z Fold 5 is where it truly shines. Samsung has optimized its One UI for the foldable form factor, ensuring a seamless transition between folded and unfolded modes. Multitasking is a joy, with the large unfolded display allowing you to run multiple apps simultaneously. The device's performance is top-notch. In conclusion, the Samsung Z Fold 5 is a triumph of engineering and design, offering an unrivaled user experience. Its camera capabilities, while impressive, could use slight improvements in certain scenarios. Battery life could have been a bit better.S pen must be included considering the cost of the device. The pricing strategy can be revisited to attract more customers. Long story short, if you are ready to have higher budgets on your phone then forget the iPhone. iPhone experience is dumb (literally dumb) once you use this Foldable Marvel

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    z fold 5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like how the keyboard is set up no water resistant and no dust resistant I think s23 ultra is better phone to go for even tho I had problems with Samsung phones not wireless charge correctly the s23 ultra got 200mp u can't beat that

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    don't waste your money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    actually im using fold since last 2 years 1st I bought fold 3 not worth then last year I bought fold 4 but it had lots of issues my inner screen stopped working so finally I did trade in. fold 5 is also not worth no good camera. this time Samsung tried to fool us badly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    fold 5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    don't like how keyboard is setup and does not have dust resistant s23 ultra is better its got 200mp can't beat that

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good device

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a very nice phone. Not much of an upgrade drom last uears model but it has made improvements in hinge and weight. Battery life should be great because of nee software. Time will tell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.... dont listen to haters

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone blows others away like pixel and iphone. Dont listen to the haters.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Went From Apple To Samsung

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So Far It has Been A Good Experience Love The Picture Quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the 22 ultra plus and its a great fone. Lots of everything os in there.!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect to see videos on YouTube and photos and play games

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    z fold 5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like how keyboard is laid out and does not have dust resistant s 23 ultra is better in my opinion

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Testing Reviews

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not a real review, testing reviews, never post this

    No, I would not recommend this to a friend