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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 104 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers are satisfied with the Geek Squad Certified Refurbished BD-J5100/ZA Blu-ray player's performance, picture quality, and ease of use. Many appreciate its affordability and the fact that even refurbished units are in excellent condition and function well. While some units had minor cosmetic issues with the remote, the biggest drawback reported was the lack of Wi-Fi capability. Overall, the positive feedback on performance and value outweighs the reported shortcomings.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 104 reviews
  • Pros mentioned:
    Blu-ray player, Price
    Cons mentioned:
    Remote, Wi-fi

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros - Great price when on sale - Plays Blu-Rays perfectly - very slim and compact - Comes with remote - Top notch packing Cons - No batteries included - the Remote was dirty and scratched up - Does not support 3D - Does not support Wi-Fi (most cable boxes have an ethernet port on the back of them and you could just connect an ethernet port to the back of both and it will work this way)

    I would recommend this to a friend
  • Pros mentioned:
    Blu-ray player
    Cons mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Works great so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I normally don't buy refurbs but took a chance on this one. So far it has played all of the new blu rays that I bought and a few of the dvds I already own. This is my first blu ray player so I don't have much to compare it to but I'm glad I saved money buying this player since it looks brand new and the remote also looks new and it plays great. One thing to note is that it Does Not have wifi capabilities....you have to use a network cable from your router to the player to use the online functions. I didn't need the player to stream netflix etc since I have chromecast....I just wanted something to play dvds and blu rays.

    I would recommend this to a friend
  • Pros mentioned:
    Blu-ray player

    Rated 4 out of 5 stars

    Great for playing blue rays

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this player for my toddlers bedroom, so he could watch his own movies in his room (like a big boy). We got open box so we knew that there could a little damage or something missing. There was no damage but the HDMI cord was missing, luckily we had plenty of our own. We discovered it has app capability as well. We got it to connect to hulu once before but having trouble getting it to connect again. That could very well be a problem within our own internet though. Our main reason for seeking one out was just to play dvds and blue rays in his room and it does that great :D We are big Samsung fans and we still are.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Surprised at how good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually do not buy referb electronics but this was such a good buy I gave it a chance. The product does not appear to have any defects and I suspect that it was returned by someone who was not happy that it was wired only and has no wifi. I only use the player for playing blu ray discs and it lives up to what I need and did not cost a lot of money (actually less that the price for many DVD players).

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Refurbished blu ray

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refurbished blu ray player is a great deal. The discs do occasionally become ajar in the tray when ejecting ( which maybe why it was sent back for refurb) but the price can't be beat!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Basic Blu-Ray & DVD Player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung unit is fairly basic in that its design is minimalist to the point it doesn't even display an ON or OFF light. However, it makes up for this by its ability to play multiple formats of discs (Blu-Ray, DVD, CD-ROM, CDs, etc). Versatile little unit with clear picture quality and remote for easy playback commands, and it's fully HDMI compatible (no RCA plug or other source adapter options so caveat emptor here). Docked it a star for the missing power indicator light - yeah, kinda want to know whether a device is ON or OFF - and the limited input/output cable cord options. Otherwise solid system overall.

    I would recommend this to a friend
  • Cons mentioned:
    Remote

    Rated 3 out of 5 stars

    SO SO

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this my sister and I realize it was refurbished but it had no instructions, no cables, no remote. She had no idea what to with it. It would be nice if they told you that when they sold it to you.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great Blu Ray Player for the Price, Slow Interface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Blu Ray does exactly what is supposed to do. Plays Blu Rays and gives you the availability to watch Netflix and Amazon without having to buy a Roku Box, Amazon Fire Stick, or any of the other smart devices on the market. The interface is a little slow and designed weird. My biggest complaint is the lack of light on the front of the Blu Ray Player. You have no idea if it is on or not. Overall I recommend this product even with its faults due to the price.

    I would recommend this to a friend
  • Pros mentioned:
    Blu-ray player

    Rated 5 out of 5 stars

    Works Great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this blue-ray for months and it still plays like new. The only thing I wish it had was a lighted power button so I can tell if the unit in on or off.

    I would recommend this to a friend
  • Pros mentioned:
    Blu-ray player, Performance

    Rated 5 out of 5 stars

    GOOD BLU-RAY PLAYER

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung is a good brand and this blu-ray player is very good. Has lasted a long time. Plays great.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Decent Blu-ray player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were looking for a cheap Blu-ray player without all of the bells and whistles. This one was the right price and so far has been great. My only complaint is that you can’t even tell when it is on; there is no light indicator, which seems strange to me. If you’re looking for a basic Blu-ray without spending a ton, this is a good option.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love samsung products. Easy hook up. Has netflix and pandora already on there.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect integration with my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was bought to replace a worn out Blu Ray player from another manufacturer. This was bought to use with a Samsung Smart TV, so the online capabilities were not needed so I have not had to connect it to a wired network. It does however integrate nicely with the Samsung TV and only one remote is necessary for operation. Picture quality and speed of operation are great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great BluRay player!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great player - easy to use and great quality for enjoying any movie.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blu Ray, wifi, and apps can't really beat it for the price. Works well.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent buy if you're tech savy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung Blu-Ray Player is an incredible bargain as are many of the Geek Squad Certified tech. You may need a few minutes to download manuals (if not included) or you might even need a cheap universal remote but if you know a bit about the tech you will have an excellent bargain.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    My Go-To DVD/Blu-Ray Player

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I'm not streaming shows to watch and just want to turn to my DVD and Blu-Ray collection this has been a solid piece of equipment with no translation issues between formats. Recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Issues but it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't pass up a$29 blu ray player, it has some issues starting up....screen flashing and static but it comes in the picture is really really good!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refurbished Blu-Ray Player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The player arrived in great condition, no complaints there. It's not as user friendly as I'd like it to be, but all in all, I'm happy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    DVD Player for dorm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter's college dorm- works great- perfect for what she needs- great price- refurbished model but no problems- worked so well I bought a second one for my other college daughter.

    I would recommend this to a friend
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