Customer Ratings & Reviews
- Model:
- GSRF SM-R400NZWAXAR
- |
- SKU:
- 6565947
Customer reviews
Rating 4 out of 5 stars with 318 reviews
(318 customer reviews)Rating by feature
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Battery Life4.5
Rating 4.5 out of 5 stars
- Connectivity4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, long battery life, comfortable fit, and reasonable price of the Geek Squad Certified Refurbished Galaxy Buds FE Wireless Earbud Headphones. Many users rave about the noise cancellation and ambient sound detection features. However, some customers have expressed concerns regarding missing ear tips and wingtips, as well as occasional connectivity issues, particularly when pairing with non-Samsung devices.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Missing some one set of tips and do not work for c
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.*purchased used* Some features do no work correctly and came without the middle size tips. Earbuds do not work for phone calls as they should and periodically disconnect and reconnect.
This review is from Samsung - Geek Squad Certified Refurbished Galaxy Buds FE Wireless Earbud Headphones - Graphite
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In order to activate noise cancelling you need both ear piece and the quality is poo noise cancelling. It does not work.
This review is from Samsung - Geek Squad Certified Refurbished Galaxy Buds FE Wireless Earbud Headphones - Graphite
No, I would not recommend this to a friend- Cons mentioned:Condition
Rated 1 out of 5 stars
Dont buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 2 days then the speakers started to sound blown in both i understand they were "Refurbished" butbi was expecting better
This review is from Samsung - Geek Squad Certified Refurbished Galaxy Buds FE Wireless Earbud Headphones - Graphite
No, I would not recommend this to a friend Rated 1 out of 5 stars
It should be illegal to call this refurbished
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds themselves work fine, but it’s clear that nobody actually looked at, let alone refurbished, anything, with ear wax on one of the tips and the case having some hair on it. Lots of accessories were also missing, such as the wing tips and 2 of the tip sizes only having one tip. Best Buy aside, how does that even happen? How do you lose only one of each tip and then have the gall to return it while also not having the decency to wipe off your ear wax?
This review is from Samsung - Geek Squad Certified Refurbished Galaxy Buds FE Wireless Earbud Headphones - Graphite
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't give a true rating because they were sent with the wrong ear pieces and the store would not replace them but instead said we had to wait another week for a new refurbished pair. So we canceled
This review is from Samsung - Geek Squad Certified Refurbished Galaxy Buds FE Wireless Earbud Headphones - Graphite
No, I would not recommend this to a friend- Cons mentioned:Ear tips
Rated 1 out of 5 stars
Unsatisfactory
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buds had no eartips included inside. Also the call quality was worst. The mic quality was unsatisfactory
This review is from Samsung - Geek Squad Certified Refurbished Galaxy Buds FE Wireless Earbud Headphones - Graphite
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Rated 1 out of 5 stars
Did not Like
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These did not work well at all. The pause, stop, play functions did not work properly and people could not hear me when on a phone call
This review is from Samsung - Geek Squad Certified Refurbished Galaxy Buds FE Wireless Earbud Headphones - Graphite
No, I would not recommend this to a friend Rated 1 out of 5 stars
Missing pieces
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were refurbished so I knew they were not new. However, when I opened the box. There were none of the silicon earpieces which are needed for the earbuds to stay in your ears. They were useless to me. I returned them to the store right away and they were very helpful getting me a new pair of different headphones.
This review is from Samsung - Geek Squad Certified Refurbished Galaxy Buds FE Wireless Earbud Headphones - Graphite
No, I would not recommend this to a friendRated 1 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good item,but the noise cancellation was not good ,was expecting a better quality
This review is from Samsung - Geek Squad Certified Refurbished Galaxy Buds FE Wireless Earbud Headphones - Graphite
I would recommend this to a friendRated 2 out of 5 stars
Okay for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There okay for disposalable ear buds. Sound is okay to listen to music but its not great
No, I would not recommend this to a friendRated 1 out of 5 stars
No buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not looklike the one inthe picture ............
This review is from Samsung - Geek Squad Certified Refurbished Galaxy Buds FE Wireless Earbud Headphones - Graphite
No, I would not recommend this to a friendRated 1 out of 5 stars
Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received earbuds. Opened box 2 days later and 1 headphone didnt work @all. Took them back to best buy and bought a printer
This review is from Samsung - Geek Squad Certified Refurbished Galaxy Buds FE Wireless Earbud Headphones - Graphite
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible sound quality on the refurbished units
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was really bad. They had a lot of static almost as if they had water damage from the previous owner.
This review is from Samsung - Geek Squad Certified Refurbished Galaxy Buds FE Wireless Earbud Headphones - Graphite
No, I would not recommend this to a friendRated 1 out of 5 stars
You can't hear well on calls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you make calls with headphones on, the other party hears a lot of interference.
This review is from Samsung - Geek Squad Certified Refurbished Galaxy Buds FE Wireless Earbud Headphones - Graphite
No, I would not recommend this to a friendRated 1 out of 5 stars
Customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got my product and very unsatisfied by the results that best buy did. All they did was refund me instead of issuing me a new pair of headphones for my inconvenience.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad recertified
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had u ear tips both different sizes smh cant even wear them
No, I would not recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Condition
Rated 3 out of 5 stars
be very wary of "certified refurbished"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really did not expect near perfect condition when I purchased these. I did expect much more than what I got! these came with no ear inserts at all and the wings were also not included. I was able to listen to them by using some ear inserts I have from other earbuds and they did sound pretty good! I was able to pair them easily with my samsung devices but I could not pair them with my current android 14 phone. I could not get them to go into pairing mode by simultaneously touching both buds to get the alternating red and green led flashing. I was able to return them for a refund. I would caution you to expect a less than satisfactory purchase experience unless you are only buying them to replace one you already have that has stopped working.
No, I would not recommend this to a friend - Cons mentioned:Charging
Rated 4 out of 5 stars
Galaxy FE buds... good. Refurbished... not so much
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were good earbuds for the week that they functioned. After 10 days, one bud would no longer charge. I assume I should have paid full retail for this product instead. I have enjoyed other Samsung earbuds and liked these better than a lower-end JBL set I have tried. So, overall I recommend this product.
This review is from Samsung - Geek Squad Certified Refurbished Galaxy Buds FE Wireless Earbud Headphones - Graphite
I would recommend this to a friend - Pros mentioned:Fit, Sound quality
Rated 4 out of 5 stars
Clear Bass Forward Audio
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like these GalaxyBuds FE they fit comfortably and don't fall out during workouts. These headphones sound good and connect easily to my Galaxy S23. The downfall is the physical play/pause button it's very stiff and not responsive. I prefer being able to gently tap or double tap my earbuds to play/pause skip like you can on most other GalaxyBuds.
I would recommend this to a friend - Pros mentioned:Ambient mode, Fit, Sound quality
Rated 5 out of 5 stars
Overall awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely the best ear buds i have ever had, the noise canceling is nice but the ambient mode is my favorite part, calls go really good too, apparently im a little quiet on them but not bad at all. And they fit comfortably without falling out.
I would recommend this to a friend












