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Customer Ratings & Reviews

Your price for this item is $142.97
The comparable value price is $1,349.99

Customer reviews

Rating 3.9 out of 5 stars with 20 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers commend the Geek Squad Certified Refurbished Galaxy Note20 Ultra 5G 128GB (Unlocked) for its great value and excellent camera quality. However, some customers have expressed dissatisfaction with the fact that the unlocked phone they received was locked and that the phone did not come with a charger.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 20 reviews
  • Pros mentioned:
    Camera quality, Screen

    Rated 5 out of 5 stars

    ❤️ my new phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color the screen and the stylus. My phone was easy to set up and what I loved the most about it was the price it was like 71% off. ❤️ It was super easy to find a case for it, the first case that I tried fit perfectly. The camera is beautiful the screen is beautiful I love it. Now I have this matching set. I would like to have a pair of matching Bluetooth camera eyeglasses

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Refurbished note 20 ultra

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just opened the box. The phone wasn't in a very clean or sanitary way, had a hair stuck to it. They threw in a charger but its motorola not samsung and the phone thats it, no receipt, no paper work. Gonna try it and see.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great phone, wont come with everything else.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition, would recommend on going into developer settings and make sure everything is wiped, still had GPS History from before. Only issue was with the listing, states a travel adapter to charge on the listing. Spoke with customer service and went to the store. All kept telling me that they dont ship with chargers anymore and havent for the past 2 years. Then proceeded to try and sell me a fast charger for 40 bucks. Phone is grade A, but youre lucky if you get any of the accessories. Didnt even come with an eject pin and the cord was cracking at the end. 4 stars because the phone is premium, -1 star for everything else that may or may not be included so 3 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen
    Cons mentioned:
    Unlocked

    Rated 2 out of 5 stars

    Wish it was actually unlocked

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was clean, there were no scratches. Screen was clear and the color of the phone was pretty. The phone was not unlocked though it was registering as a Tmobile phone.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone and great deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the most part the phone works great, rating 4 stars becuas i had an issue syncing the pen that came with it, it works now but still gives an error that its not synced. It was a great deal and great price for this awesome phone.

    I would recommend this to a friend
  • Cons mentioned:
    Unlocked

    Rated 4 out of 5 stars

    Locked

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unlock phone came locked. Unlock phone came locked.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Screen protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These screen protectors are worth it. Durable and perfect fit.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen

    Rated 5 out of 5 stars

    Refurbished Deal

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone at a great value buying refurbished. Display and camera are best I've ever had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't go wrong with the Galaxy Note

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Galaxy note, honestly one of the best phones I've had. The stylis is a plus and works very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in great condition love it. Was kinda worried about it being refurbished but was pristine

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Galaxy note 20 ultra 5g

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Phone the only going i harte about it is the curved screen.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best Note Yet

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best Samsung Note ever made! The camera is incredible!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with purchase. I really like this phone. And the price was lower since it was refurbished . Nothing wrong with it , works great and looks brand new .

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Galaxy phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is good love it the phone takes good picture i give it 10/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. Very easy to use and comfortable.

    I would recommend this to a friend
  • Cons mentioned:
    Unlocked

    Rated 1 out of 5 stars

    Irritated

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed in ordering an unlocked phone and receiving a locked one. I asked for them just to exchange it, but instead they returned my money. I hope the next one I order is actually unlocked correctly. I've been with out a phone now for over 2 weeks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Communication machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expectacular....I love my new phone ! I love Samsung

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone and fast shipping! Easy app and always the best customer service!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointment on purchasing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its Ridiculous, Really Upset as delayed on Delivery, On top Sent LOCKED phone, as I was asked to visit store to unlocked at sequel store at Santacruz who unable to unlock and they got nothing to exchange .Seems very Irresponsible customer service. waiting for hoping new arrival of stock.God Knows what would be that experince.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY (No Charger!)

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this phone but didn't come with a wall plug adapter for the charger cable as it is said in the item specifications that it comes with. Called customer service only to be told they can't replace the missing item or exchange the phone with one that has all the included pieces and all they could do was refund the phone. I went into the store and the lady at the desk said the same thing and that I have to purchase the item that I was promised in the specifications. So now I cant charge the phone I just paid around 300$ for!?

    No, I would not recommend this to a friend