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Customer reviews

Rating 3 out of 5 stars with 9 reviews

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Expert reviews

Rating 4 out of 5 stars with 25 reviews

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56%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-9 of 9 reviews
  • Cons mentioned:
    Shipping delay

    Rated 3 out of 5 stars

    Delay shipment

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not receive my product yet. I order a Samsung S20 Ultra. It was supposed to take 3 days at the most. A suggestion would be to change shipment deadlines associated with high demand products. Most of the products i buy come on time. Best buy customer service helpful offering a refund before the new deadline.

    I would recommend this to a friend
  • Pros mentioned:
    Slim, Weight

    Rated 5 out of 5 stars

    Samsung S20 ultra

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone says the phone is too heavy, I don't think so. It is no heavier in his a lot slimmer than my note 9

    I would recommend this to a friend
  • Cons mentioned:
    Charger

    Rated 1 out of 5 stars

    Refurbished? ITHINK NOT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this refurbished phone and what a joke..not the original charging block it came with a Motorola block, and the phone isn’t even in new condition, the camera on the back has 2 cracks..DEFINITELY NOT WORTH $900

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clean, almost cant even tell its been refurbished. Works like a brand new phone. Would certainly buy again.

    I would recommend this to a friend
  • Cons mentioned:
    Expectation

    Rated 1 out of 5 stars

    Sent wrong device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excited to receive new phone open box and the Box contained a41 5G Samsung phone not even close to what I ordered very disappointed

    No, I would not recommend this to a friend
  • Cons mentioned:
    Not operational

    Rated 1 out of 5 stars

    S20 phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was return not operational. I was unable to make a call

    No, I would not recommend this to a friend
  • Pros mentioned:
    5g

    Rated 5 out of 5 stars

    Love Samsung!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung Galaxy S20 Ultra 5 G.,. great phone for business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchased

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish i could buy a new one but refurbished is only available but happy with it came really quick took only 3 days and said it would about a week and works well but did have some screen burn in probably fix it later cant complain almost all used phones that

    I would recommend this to a friend
  • Cons mentioned:
    Charger

    Rated 1 out of 5 stars

    big big disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got home see the box and I opened quick, what I see it wasn't nice a charger it was pick up from the trash, all duty and very old, and cable may be from 99 cents. I turn on the cell phone and I saw it wasn't full charge and I put it to charge, and than I came back to see how was getting charge the cell phone and i touched the charger it was really hot it's that ok and I haven't not even set yet the cell phone.

    No, I would not recommend this to a friend

What experts are saying

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Rating 4 out of 5 stars with 25 reviews

The analysis of all aggregated expert reviews shows that the reviewers are positive about durability, GPS navigation, performance and screen. Editors are less positive about connectivity and price and have mixed opinions about portability. Using an algorithm based on product age, reviewers ratings history, popularity, product category expertise and other factors, this product gets an alaTest Expert Rating of 86/100 = Very good quality.
  • gsmarena.comGSMArena team on May 8, 2020

    Best camera phones 2020 - buyer's guideThe best camera phones are usually the best phones overall, and you'll mostly find flagships in this category - the likes of the latest Galaxies and

    Full Review
  • TechRadarRating, 3.5 out of 5Matt Swider on February 2, 2021

    Samsung Galaxy S20 Ultra reviewYou're paying a lot for the Samsung Galaxy S20 Ultra, and it doesn't quite offer enough to be perfect.

    Full Review
  • The VergeRating, 3.5 out of 5Dieter Bohn on February 27, 2020

    Samsung Galaxy S20 Ultra review: shutter bugA 108-megapixel camera was a big technical challenge for Samsung; they didn't quite pull it off.

    Full Review
  • EngadgetRating, 4 out of 5February 28, 2020

    Galaxy S20 Ultra review: Impressive but impracticalThe Galaxy S20 Ultra is… a lot. It has a big screen with a very high refresh rate, a very sharp selfie camera and support for speedy 5G. It also features a trio of advanced cameras on its rear that can shoot up to 108-megapixel-sharp pictures, 8K

    Full Review
  • Tom's GuideRating, 4 out of 5Adam Ismail on December 8, 2021

    Samsung Galaxy S20 Ultra reviewThe Samsung Galaxy S20 Ultra is a beast of a phone with a 6.9-inch 120Hz display, a 108MP camera with super-long zoom and 5G standard, but its hard to justify the price tag.

    Full Review
  • Digital TrendsCorey Gaskin Jeremy Kaplan on August 2, 2020

    Samsung Galaxy S20 Ultra review: Five months later, brains match brawnIt's almost everything you could ask for in a high-end Android phone, at least in theory. Have software patches fixed the camera system's bugs?

    Full Review
  • Android AuthorityEric Zeman on July 15, 2020

    Samsung Galaxy S20 Ultra review: Too much of a good thingThe Samsung Galaxy S20 Ultra 5G is ultra-everything. It offers every possible feature anyone could want in a phone and more. While the device boasts an impressive display, rapid performance, and powerful cameras, the price tag is so high that the

    Full Review
  • PCWorldRating, 3.5 out of 5Michael Simon on March 6, 2020

    Samsung Galaxy S20 Ultra review: Too much more for mostThe Galaxy S20 Ultra is one of the greatest phones ever made, but everything about it is just too much.

    Full Review