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Customer Ratings & Reviews

Your price for this item is $68.97
The comparable value price is $1,199.99

Customer reviews

Rating 3.2 out of 5 stars with 19 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

47%would recommend to a friend

Customers are saying

Customers love the Geek Squad Certified Refurbished Galaxy S21 Ultra 5G 128GB (Unlocked) for its good condition. Customers appreciate that the phones are unlocked and in good quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-19 of 19 reviews
  • Pros mentioned:
    Good condition
    Cons mentioned:
    Shuts off

    Rated 2 out of 5 stars

    Refurbished

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone looked great but it kept struggling to read my sim card and keeps shutting off and restarting on its own

    No, I would not recommend this to a friend
  • Cons mentioned:
    Shuts off

    Rated 1 out of 5 stars

    Defective...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first it worked as it should, but the same day it started freezing up whenever i tried browsing the Internet or recording a video. I tried updating it and still nothing changed, so today it decides to randomly turn off completely with no warning, i tried charging it, resetting and and nothing happened . I randomly got it to turn back on and im just going to return it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 1 out of 5 stars

    Phone did not work as stated

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone did not work. It was not "verified to work" as the packaging stated. Spent 2 hours running between an at&t store and best buy to get it to work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bricked after less than a year

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After less than a year of owning this "unlocked" refurbished phone it became a disabled locked phone. I called Best Buy, the original service provider, and the current provider and all three of them claimed the others had the unlock code. It now just a really nice camera with no phone service. I will NEVER purchase a refurbished phone again. I am so disgusted.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Unlocked

    Rated 2 out of 5 stars

    Waste of time and money.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Said unlocked phone but it came with at&t locked. What's a geekquad certified?.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Phones and all

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is really good price and best buy always have good deal and best buy hase good Quality I recommend it to others to shopping best buy

    I would recommend this to a friend
  • Cons mentioned:
    Faulty device

    Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone did not work i was unable to get call the phone was unable to recive signal and the store did not want to accept my return and online the were sending me to store for returns

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Father's day gift Gone wrong

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone. Was advertised as being unlocked. That's not true it was locked to verizon network. Could not activate on T mobile . Very dissappointed. Wont buy from here again!

    No, I would not recommend this to a friend
  • Pros mentioned:
    5g compatibility, Design

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone. Super fast. Super 5g compatible all the way across the board. Love the look

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item arrived fast . Camera excellent phone size great. Battery 100% good. Love the product. I recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samaung s21 ultra

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When i recive its was brokoen even screen its happen first time not good

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Bought the phone for a gift. Will buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Good phone for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was in good condition and unlocked. Worth the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The truth is that I am satisfied with this purchase. The phone works 100%! It looks like new, no scratches. I love it and I highly recommend it since it has a wonderful camera. That was the reason I decided to buy it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like new, super fast, hight quality, all super nice......

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality not worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Condition is pretty good but batter health is only 78%. Also, the sun car stray doesn't work when popping out and inserting in.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Galaxy 21S

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm one of those people that will always have a Samsung Galaxy phone to me it's the best phone on the market

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband really wanted this phone. Got it for him as a early Christmas gift. He was super excited when it showed up at the door. Very nice phone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not good packaging

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently purchased the screen had multiple scratches and top metal part had scratch. The packaging wasn't good. It was outside of the case and the wrapping bubble wasn't wrapping. Should include the scratch conditions in the description.

    No, I would not recommend this to a friend
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