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Customer Ratings & Reviews

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Customer reviews

Rating 2.9 out of 5 stars with 8 reviews

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50%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-8 of 8 reviews
  • Rated 1 out of 5 stars

    Do not buy the phone ….poor phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad and useless phone do not buy there refurbished phone once it fall down the phone is gone I try return for repair Greek squad refuse my phone Please keep your money don’t buy Greek squad refurbished

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen protector bubbles, Weak hinge

    Rated 1 out of 5 stars

    Wack

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone, until 1 month later the hinge causes the full screen to go dead. The screen protector that came with it constantly got bubbles. The corners in the hinges is weak which caused the screen to blackout

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad no pride

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received phone no packaging around it just thrown in a box they sent a micro usb charger not a C charger glue is on the top of the rim of the phone i guess where they replaced the front screen. I called Best Buy Citibank and notified them immediately the only good thing was I received the phone the next day but clearly geek squad didn't take much pride in the repair or the shipping I recommend the Samsung phone just not Geek Squad as the seller buy new from Samsung your carrier or Best Buy

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    A perfect upgrade from the Z4

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After seeing a few people with the Z5 and having the Z4 myself, I decided to get it, it works like new and has no scratches and no leftover data, this is an excellent buy if you want to save some money, and don't care about the unboxing experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Little angel

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my mom and she loved it and she named * my little angel *

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Galaxy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great love it easy to use just wish the price was like was promoted when i bought yhe price raise 150 more

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BEWARE-SCAM-NO REFUND OR EXCHANGE POSSIBLE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUT THIS PHONE if it's refurbished or open ox. I had the phone (open box) for 2 months and then it wouldn't open all the way. From the time I received it I always felt it was a little difficult to open the phone but I thought that was normal. Now I'm stuck with a phone I cannot use and Samsung won't make good on warranty and Best Buy won't give me even a credit for the $600 + dollars I spent!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Still needs time in the oven.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was decent, when it worked. Bought from Samsung, brand new when it came out in August. Just a week ago (January 17th) I folded the screen and it broke. Black line down the middle of where it folds, couldn't tap anywhere on the screen. Had to get it repaired.

    No, I would not recommend this to a friend
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