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Customer Ratings & Reviews

Your price for this item is $132.97
The comparable value price is $1,799.99

Customer reviews

Rating 2.9 out of 5 stars with 14 reviews

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-14 of 14 reviews
  • Rated 5 out of 5 stars

    Best 2 in one

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone it is nice to be able to have the both screens, I watch a lot of videos on my phone and also take a lot of photos and even viewing those are way better on the fold

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Do NOT buy any of the Fold Series or get insurance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These phones are garbage. The inside screen bleeds out a few weeks after the warranty is over. I think I have used my screen about 15 times since I bought it; always being careful not to press on the screen or pull the hard when opening, and it still bled out. Samsung knows about this issue and offered no solution other than I have to pay for the repair. With the cost of phone insurance these days it only makes sense to put the same amount aside every month and hope nothing happens. I ended up buying the S24 Ultra and I love it. The only feature about the Z fold 4 that I was very happy with was the camera. It takes stunning pictures even in low-light environments. However, the S24 Ultra is 100 times better, I do NOT recommend any of the fold series.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fraudulent ad, Poor customer service

    Rated 1 out of 5 stars

    Worst Experiance ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got an att carrier locked instead of an unlocked phone, sold my old phone to my brother in law because of this fraudelent ad, now I don’t have a phone, went to best buy store and they can’t do a return process because the phone was shipped and it’s not unlocked, I waste more than 3hrs in the store for nothing, called customer service and nobody can tell me what to do or proceed. So in order to get my refound they wanted me to shipped back the phone thinking that I have the time to fixed a problem that they caused me, I will never going to buy from best buy. Go to amazon renewed phones they have better prices.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Multitasking

    Rated 4 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seamless transition from my Samsung 20 Ultra using the smart switch to the Zfold 4. I am checking out the functionality of the device. Unfolding the screen in big enough for me to write papers and update excel spreadsheets and PowerPoint presentations. Three minor software issues (1)The Browser wars are distracting and time-consuming because some of the passwords to secure applications are not synced to the device. (2) I'm still trying to transition one of my email accounts and (3) setup my Microsoft 365 account. Excellent device

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone Does not open all the way

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phone a lot. The huge screen is a plus. After a month my phone would not open all the way and Samsung wanted to charge me $400 to fix it. Something about debris getting in the hinges, which I dont think thats true since I have a protector and kept it away from anything that would get in. I did notice some sticky clear plastic come off one side of the hinge when it stoped opening all the way. I just bend it straight with my hands when it botheres me and it works fine for me. I think the gap it haves on the phone when is shut and having it in tight pockets might of caused the hinge to bend, that's my opinion. Overall, I really do like the phone. I replaced the screen protector with a better one from Amazon. I hope Samsung does something to fix it without charge or my next phone will have to be an Iphone.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Item sold out

    Rated 3 out of 5 stars

    Z fold obsessed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I wanted, but not what I received. BB sent the wrong item, then said what I ordered was sold out. So disappointed...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item with high quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Samsung Z Fold4 from Best Buy and it exceeded my expectations. The phone arrived in flawless condition — not a single scratch, and it looks and performs just like a brand-new device. The screen is stunning, the fold works smoothly, and the overall performance is lightning fast. Best Buy's customer service was outstanding throughout the process — helpful, responsive, and made everything super easy. I’m extremely happy with both the phone and the service. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    User-friendliness

    Rated 5 out of 5 stars

    Best ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best phone i have ever owned. Whats better than having a phone, tablet, and a computer at your disposal when and how youbneed it. Quick, and very user friendly. If you own Androids your whole life do not, and i mean do not hesitate to buy.

    I would recommend this to a friend
  • Cons mentioned:
    Incorrect model

    Rated 1 out of 5 stars

    Sent the wrong thing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sent me a Flip not a fold phone had to return it .. i understand it was a mistake but i Wound up buying my phone directly from samsung

    No, I would not recommend this to a friend
  • Pros mentioned:
    Return
    Best Buy Employee

    Rated 1 out of 5 stars

    Wrong item sent

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sent me a Samsung tablet that I think was 10 years old. Store accepted return but a little disappointed. Maybe next time

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Screen cracks where it folds

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad quality screen cracks where it folds to pricy for the screen to be so cheap

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    good phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked it so far. best fold phone with good picture quality

    I would recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Carrier Locked

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device is in so-so contion. Device didn’t come unlocked as per the description, instead it’s AT&T locked.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Best deal

    Rated 5 out of 5 stars

    Best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy Best deal always through out the stores anytime

    I would recommend this to a friend
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